19 - PRIVACY POLICY
General terms of use for the mobile app
This Privacy Policy for Etisalat Mobile app (“Etisalat”) is to be read and used in connection with the Terms & Conditions which are also published on this mobile app. This privacy policy has been formulated to assist Customers/Users to understand how their personal information will be treated by Etisalat when they visit the mobile app, as Etisalat ’s objective is to make available a good experience and quality service to all Customers and /or Users.
Please note that Etisalat may amend this policy from time to time without prior notice. Users/ Customers are advised to check this Policy on regular basis.
Collection of Personally Identifiable Information
Whenever a User uses Etisalat Mobile app, the server used by Etisalat Web Host will make a record of User IP Address, the date and time of User visit, the type of device User uses and the URL of any mobile app which referred User to Etisalat Mobile app. Unless otherwise stated Cookies used (if any) in any part of Etisalat mobile app will not be deployed for collecting personally identifiable information. As General information, Cookies are small files that can be stored in web surfers' device for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. User may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of User computer system). Therefore, User may not be able to utilize or activate certain available functions in Etisalat Mobile app.
Types of Personally Identifiable Information Collected
At times, Customer may be required to give her/his personally identifiable information including, but not limited to, Customer name, gender, age, identity document number, telephone number, fax number, home address, email address, credit card information, bank account number, education level, occupation, household income, interests and activities etc. Refusal to provide such information may deny Customer's access to certain parts of Etisalat mobile app, or may render Etisalat unable to handle any application or request Customer is making, or may otherwise defeat the objectives of the visit. If Customer is under the age of 21, consent from a parent or guardian is required.
Use of Personally Identifiable Information Collected
Specific purposes for which User personally identifiable information may be used are set under Etisalat Mobile app Terms & Conditions.
Direct Marketing/Market Research
If Customer has once given to Etisalat personally identifiable information, Customer may receive from Etisalat or from its affiliated companies from time to time telephone calls, email, and short message and direct mailings containing promotional materials or market research/surveys. If Customer does not want to receive them, please write to:
Etisalat Customer Care
Etisalat Contact Center
Ajman, UAE
care@etisalat.ae
Etisalat Customers may be asked to indicate their particular preference before signing up for any of Etisalat services.
Mobile App Services
Etisalat Mobile app may have online stores or service providers hosted within the mobile app, which are operated by third party merchants. If Customer wants to use or order any services or products from any of them, please note that any information Customer provides, once transferred to the relevant merchant, is beyond Etisalat ‘s control. Additionally Etisalat may also request information on several elements of Customer Service. User feedback is vital, appreciated and enables Etisalat to enhance the Quality of Customer Service Etisalat provides.
Retention of the Information
A Customer's personally identifiable information which is given to Etisalat via Internet during the subscription process will be retained for a reasonable period after termination of the subscription. Disclosure of Information
User/Customer information may be shared with, or transferred to Etisalat, its subsidiaries and affiliated companies. For details, please refer to Etisalat Mobile app Terms and Conditions published on this mobile app.
Access to and Correction of Information
If a Customer wants to access and/or correct her/his personally identifiable information, which Customer has given to Etisalat via Internet, Customer may write to (care@etisalat.ae). Etisalat may charge Customer a reasonable fee for each successful access current from time to time. However, such fee will be waived if the access is necessary to make a genuine and reasonable correction.
Links to other sites
Etisalat Mobile app may contain links to other sites. Emirates Telecommunications Corporation - Etisalat is not responsible for the data collection practices and/ or the privacy policies of any such sites.
Security
Etisalat employs techniques to secure the Etisalat Mobile app. It is worth noting that such techniques do not guarantee that use of the Etisalat Mobile app is invulnerable to all security risks, nor does Etisalat make any warranty, guarantee, or representation that use of the Etisalat Mobile app is protected from all viruses, worms, and other vulnerabilities.
