Please read these Terms and Conditions carefully before using this site. By using this site you signify your agreement to these Terms and Conditions. If you do not agree with any of the Terms and Conditions below, do not access or use this site. Etisalat reserves the right, to modify, alter or otherwise update these Terms & Conditions from time to time as it deems fit with modifications, alterations or updates which shall automatically be binding on you.
In these Terms and Conditions, unless the context requires otherwise, the following word(s) and terms shall have the meanings attributed to them:
Notwithstanding anything to the contrary in these Terms and Conditions, Etisalat shall have no liability for any direct, incidental, special or consequential damages or any loss of revenue or profits arising under or with respect to Etisalat Mobile app and Etisalat Online Services, even if Etisalat has been advised of the possibility of such loss. If a Customer/User is not satisfied with any portion of Etisalat Mobile app, Service or Products or any of these Terms & Conditions, that Customer’/User’s sole and exclusive remedy is to discontinue using Etisalat Mobile app.
In particular Etisalat shall not be liable to any Customer(s) for any delay in providing or restoring Etisalat Mobile app and related Services & Products nor for loss or damage(s) and /or any loss of data howsoever caused including without limitation, non-delivery, misuse or mis-delivery or of any interruption, suspension, or termination of service, or for the contents, accuracy or information or resource made available or received or transmitted through the Etisalat Mobile app, Services & Products.
Etisalat is not responsible for any linked sites/mobile apps posted in Etisalat Online Services / Mobile apps. The linked sites/mobile apps are for Customer convenience only. Customer/User understands and acknowledges that any access to such sites is at Customer’s/User’s own risk.
Etisalat does not control such sites, or the information contained therein. Etisalat is not liable for any loss or damage that the Customer may sustain as a result of any reliance or use of such sites or the information therein.
Etisalat reserves the right to change and / or amend online services, Services and/or Products offered or delivered to the Customer from time to time. Furthermore Etisalat reserves the right to discontinue all or part of Etisalat Online Services, Services and Products without any prior notice.
In these Terms and Conditions, unless the context requires otherwise, the following word(s) and terms shall have the meanings attributed to them:
Subject to Etisalat Applicable Terms & Conditions, Customers may change their address through mobile app at any time. However the loss or delay of any mail/ correspondence which might have been dispatched prior to the change shall be at the sole risk and responsibility of the Customer.
Etisalat reserves the right to change, amend or reproduce these Terms and Conditions or any document related to Etisalat Online Services, Etisalat Services and Products from time to time as it may deem fit. Any such change, amendment or reproduction shall immediately bind the Customer from the date on which it is posted on Etisalat Mobile app.
Etisalat reserves the right to manage and control the access to computer systems and data stored in Etisalat Online Services and the Mobile App.
Etisalat does not guarantee any specific response time for Etisalat Online Services and Mobile app access to Internet.
Etisalat is concerned about the privacy of the Customers and Users Etisalat Mobile app. Etisalat Mobile app Privacy Policy, which forms part of these Terms and Conditions, is available at this mobile app. Etisalat may change its privacy policy from time to time which changes will be effective from the date they are posted on Etisalat Mobile app.
The collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with Etisalat Mobile app Data Collection & Protection Policy and the applicable laws in the United Arab Emirates. Etisalat Mobile app Data Collection & Protection Policy forms part of these Terms and Conditions.
Etisalat Mobile app policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the Etisalat Mobile app Privacy Policy, Etisalat Mobile app Terms & Conditions and applicable UAE law(s).
It may be necessary for the Customer to provide Etisalat with her / his personal information ("Personal Data") when Customers apply to Etisalat Online Services and/or continue to subscribe with Etisalat Online Services, a service and/or product. If Customer Personal Data is incomplete or incorrect, Etisalat may not be able to provide or continue to provide its Services to Customer.
Customer agrees that her/his Personal Data provided to Etisalat may be used and retained by Etisalat and Etisalat may disclose and transfer (whether in UAE or abroad) to Etisalat agents, contractors, any telecommunications operators, any third party service providers, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks, financial institutions, Etisalat professional advisers, any other persons under a duty of confidentiality to Etisalat and any of Etisalat actual or proposed assignees or transferees of Etisalat rights with respect to Etisalat to use, disclosure, holding, processing, retaining or transferring such Personal Data for the purposes mentioned above.
Information needed to execute the transactions you request
When Etisalat does require information from Customer, Etisalat will request Customer to submit this to Etisalat voluntarily. This information will help Etisalat to get in touch with Customer and process his/her requests where applicable. The information can also be used for marketing or quality assurance purposes.
This terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising out of or in connection with this terms and conditions shall be resolved by the courts of the United Arab Emirates.
General terms of use for the mobile app
This Privacy Policy for Etisalat Mobile app (“Etisalat”) is to be read and used in connection with the Terms & Conditions which are also published on this mobile app. This privacy policy has been formulated to assist Customers/Users to understand how their personal information will be treated by Etisalat when they visit the mobile app, as Etisalat ’s objective is to make available a good experience and quality service to all Customers and /or Users.
Please note that Etisalat may amend this policy from time to time without prior notice. Users/ Customers are advised to check this Policy on regular basis.
Collection of Personally Identifiable Information
Whenever a User uses Etisalat Mobile app, the server used by Etisalat Web Host will make a record of User IP Address, the date and time of User visit, the type of device User uses and the URL of any mobile app which referred User to Etisalat Mobile app. Unless otherwise stated Cookies used (if any) in any part of Etisalat mobile app will not be deployed for collecting personally identifiable information. As General information, Cookies are small files that can be stored in web surfers' device for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. User may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of User computer system). Therefore, User may not be able to utilize or activate certain available functions in Etisalat Mobile app.
Types of Personally Identifiable Information Collected
At times, Customer may be required to give her/his personally identifiable information including, but not limited to, Customer name, gender, age, identity document number, telephone number, fax number, home address, email address, credit card information, bank account number, education level, occupation, household income, interests and activities etc. Refusal to provide such information may deny Customer's access to certain parts of Etisalat mobile app, or may render Etisalat unable to handle any application or request Customer is making, or may otherwise defeat the objectives of the visit. If Customer is under the age of 21, consent from a parent or guardian is required.
Use of Personally Identifiable Information Collected
Specific purposes for which User personally identifiable information may be used are set under Etisalat Mobile app Terms & Conditions.
Direct Marketing/Market Research
If Customer has once given to Etisalat personally identifiable information, Customer may receive from Etisalat or from its affiliated companies from time to time telephone calls, email, and short message and direct mailings containing promotional materials or market research/surveys. If Customer does not want to receive them, please write to:
Etisalat Customer Care
Etisalat Contact Center
Ajman, UAE
care@etisalat.ae
Etisalat Customers may be asked to indicate their particular preference before signing up for any of Etisalat services.
Mobile App Services
Etisalat Mobile app may have online stores or service providers hosted within the mobile app, which are operated by third party merchants. If Customer wants to use or order any services or products from any of them, please note that any information Customer provides, once transferred to the relevant merchant, is beyond Etisalat ‘s control. Additionally Etisalat may also request information on several elements of Customer Service. User feedback is vital, appreciated and enables Etisalat to enhance the Quality of Customer Service Etisalat provides.
Retention of the Information
A Customer's personally identifiable information which is given to Etisalat via Internet during the subscription process will be retained for a reasonable period after termination of the subscription. Disclosure of Information
User/Customer information may be shared with, or transferred to Etisalat, its subsidiaries and affiliated companies. For details, please refer to Etisalat Mobile app Terms and Conditions published on this mobile app.
Access to and Correction of Information
If a Customer wants to access and/or correct her/his personally identifiable information, which Customer has given to Etisalat via Internet, Customer may write to (email address). Etisalat may charge Customer a reasonable fee for each successful access current from time to time. However, such fee will be waived if the access is necessary to make a genuine and reasonable correction.
Links to other sites
Etisalat Mobile app may contain links to other sites. Emirates Telecommunications Corporation - Etisalat is not responsible for the data collection practices and/ or the privacy policies of any such sites.
Security
Etisalat employs techniques to secure the Etisalat Mobile app. It is worth noting that such techniques do not guarantee that use of the Etisalat Mobile app is invulnerable to all security risks, nor does Etisalat make any warranty, guarantee, or representation that use of the Etisalat Mobile app is protected from all viruses, worms, and other vulnerabilities.
