Terms & Conditions – Full Home Wi-Fi

  1. All new and existing Etisalat eLife Home customers are eligible for the Full Home Wi-Fi service.
  2. This service comes with an instalment of AED 99/month (including 5% VAT). There are no extra charges for cables, devices, labour and installation. Service is automatically renewed every month once you subscribe.
  3. Full Home Wi-Fi is limited to a single home and cannot be extended beyond the main civil structure of the home or villa to a separate building.
  4. There is a one-time charge of AED 150 for the Wi-Fi mesh survey. It is waived off if the customer proceeds with the Full Home Wi-Fi installation.
  5. The Wi-Fi coverage and signal throughput is available on a best-effort basis since there are multiple external factors that can influence the network. Etisalat’s field engineers will choose the network plan and the number of mesh Wi-Fi units (maximum 5) required for the service.
  6. Only Etisalat-approved routers and devices will be used as part of the Full Home Wi-Fi service.
  7. Customers can cancel the subscription at any time by calling 800101 or visiting Etisalat retail shops or from the My Etisalat UAE mobile app. However, customers can keep the devices/routers even after cancelation.
  8. An exit fee of AED 1,000 will be charged if the customer cancels the service during the first 2 years.
  9. Mesh access points will be replaced for free if they fail during the first 2 years of subscription (as long as there is no tampering or misuse by the customer).