(a) “Agreement” means the entire contractual agreement between e& and the Customer, comprising the constituent parts set out in Clause 3 of the General T&Cs (Consumer).

(b) “Agent” means a software program embedded into e&’s compatible eLife routers and devices that is responsible to protect the Customers Content by filtering, monitoring and controlling it.

(c) “Content” means any information, data, images, videos or other materials that can be accessed or viewed through various means such without limitation as streaming, downloads, social media, applications or websites using internet connected routers and devices. 

(d) “Customer” means the person who purchases or subscribes to the Service.

(e) “e&” means Emirates Telecommunications Group Company (Etisalat Group) P.J.S.C.

(f) “Guardian” means the legal adult who could be a parent, legal guardian or an individual appointed by the court to oversee the child’s welfare and decisions. 

(g) “Minimum Term” has the meaning given to it in clause 6(c).

(h) “Service” means the add-on Parental Control Home service, offered by e& to the Customers, as described in more details in Clause 3.

• (a) The Service is an add-on Parental Control Home Service, offered by e& to Customers who have a valid subscription to the eLife package, eLife Ultra 3P Service. The Service provides advanced parental control features allowing parents and guardians to control and monitor their children’s internet content access, viewing and browsing at home.

  (b) Upon the Customer subscription to the Service, the Agent will be activated to enable the Service functionality. The Agent’s primary role is to safeguard Customer security, and to filter, monitor and control Content in accordance with the Service. 

Customers who are eligible to subscribe to the Service are the existing and new eLife Ultra 3P Customers.

  I. For existing eLife Customers:

1. If an existing Customer desires to upgrade to the compatible eLife Ultra 3P router and control device(s), then the Customer shall have the option to choose from the following:

·  WRV9518BHAX34-ET – ARCADYAN

·  HG6244B – SERCOMM

2. If an existing eLife Customer is using Technicolor DGA Router and interested in the Service, then the Customer needs to purchase a new compatible router by e& as referred to in clause (5.I.1) and connect it as the primary router to avail the Service.  

 II.   For new eLife Customers:

The new Customer shall choose one of the compatible eLife routers available exclusively at e& to subscribe to the Service.

III. To ensure proper functionality of the Service, the primary router of eLife Ultra 3P service must always be connected to the Service.

IV. The Service will not function if the Customer is using VPN to bypass the router settings and e& holds no liability for malfunction if this is the case.

(a) The Service Terms and Conditions is valid and binding on and from the date on which it is submitted to and accepted by e& (the “Effective Date”).

(b) The Service shall commence on the Effective Date.

(c) The Service has a term of one (1) month (“Minimum Term”), which starts on the date on which e& makes the Service available to the Customer (“Activation Date”).

The Customer acknowledges and agrees to the following:

(a) Prior to accessing and using the Service, the Customer must review, acknowledge and agree to Parental Control Home Service terms and conditions and the Agreement, in respect of the Service, as applicable, and as may be updated from time to time by e&, at its sole discretion.

(b) Customer’s access to the Service may require the Customer to register for an account and login information. The Customer is solely responsible for maintaining the confidentiality of the Customer’s account and password, and the Customer agrees to be responsible for all access, activities, and use of the Service through the Customer’s account or password, including unauthorized use of the Service by children or other.

(c) The quality and efficiency of the Service may vary from one device to another depending on the capability of the device, and may be affected by a variety of factors, such as Customers location, network, the bandwidth available through and/or speed of Customer internet connection and service.

(d) e& provides the Service on “as is” and “best efforts” basis, and does not guarantee any minimum levels of performance, including but not limited to download or upload of the Service or the speed or any other related matter.

(e) Use of the Service and access to it shall:

(1) be at the Customers own risk and liability and to the maximum extent permitted by applicable laws and regulations.

(2) under no circumstances release the Customer from its liability or responsibility to supervise their children access and usage of the content network.

(3) Customer assumes total responsibility and liability for any misuse of the Service or any Content accessed by children that may bypass the Service, even if the Customer has taken reasonable measures to prevent it.

(4) The Customer shall indemnify and hold e& harmless from and against any liability, claims, proceedings, costs, losses and damages whatsoever which may be brought or commenced against e& or which e& may sustain, incur or suffer, as the case may be, arising out of or in connection with or by reason of Customer wrongful access to or use of the Service, or Customer breach of any of the Service terms and conditions.

e& will provide the Service to the Customer based on these Service Terms and Conditions together with the other constituent parts of the Agreement, and in accordance with the law.

No deposit will be required for this Service.

e& reserves the right to take such steps as e& believes are reasonably necessary or appropriate to enforce and/or verify compliance with these Service Terms and Conditions.

12.1 Subject to applicable laws and regulations, e& may suspend or terminate immediately the Service with or without notice and without exposing itself to any liability, at any time, in the event that:

(i) e& has reasonable grounds to consider that the Customer has breached any provisions of the Service Terms and Conditions;

(ii) e& is required to do so under any applicable laws or regulations, or under any other regulatory requirements, or upon request by government or regulatory or security or other competent authorities, or is required by necessity of an emergency situation;

(iii) the operations, security or efficiency of a Service is impaired by the Customer’s use of the Service or Customer equipment connected to the Service, including but not limited to, the use of VPN;

(iv) As per clause 19 “Suspension, Disconnection, or Termination by e&” of the General T&Cs (Consumer).

12.2 Following suspension, e& shall reactivate the Service only when e& is satisfied that the reason for suspension has been resolved.

12.3 e& may, when it deems it necessary and appropriate to do so and where there is no fault by the Customer, terminate all or part of the Service and/or the Agreement. In this event, e& will give the Customer reasonable notice prior to such termination.

12.4 e& will notify the Customer and (if applicable) give the Customer the opportunity to rectify the situation prior to any suspension / disconnection or termination of the Service.

12.5 The Service will terminate automatically if eLife Service expires or terminates.

Customer can cancel or deactivate the Service at any point of time; however, the monthly Charges will be implemented and will not be refunded. e& will not be liable for damages or costs of any sort resulting from such termination. The Customer will continue to have access to the Service until the end of the Minimum Term.

a. The Customer may contact e& to discuss the Service, or any other product or service offered by e&, by calling the e& Contact Centre on 101 within the UAE, or by calling 00971 8002300 (from an e& number) or 00971 400444101 (from a non-e& number), if calling from outside of the UAE, or  by visiting any e& point of sale, or by using one of the other contact methods stated on the Digital Channels.

b. Any complaints should be directed to e&’s Customer Care Department, who can be reached by email at care@e&.com or through one of the other communications channels referred to in clause 14 (a).