These specific service terms and conditions (“Service Terms & Conditions”) along with the General Terms and Conditions (Consumer) apply in relation to the provision of the Service by Etisalat to the Customer. In addition, to the other constituent parts of the Agreement between Etisalat and the Customer.

(a) “Agreement” means the entire contractual agreement between Etisalat and the Customer, comprising the constituent parts set out in Clause 3 of the General T&Cs (Consumer).

(b) “Agent” means a software program embedded into Etisalat’s compatible eLife routers and devices that is responsible to protect the Customers Content by filtering, monitoring and controlling it.

(c) “Content” means any information, data, images, videos or other materials that can be accessed  or viewed through various means such without limitation as streaming, downloads, social media, applications or websites using internet connected routers and devices.

(d) “Customer” means the person who purchases or subscribes to the Service.

(e) “Etisalat” means Emirates Telecommunications Group Company (Etisalat Group) P.J.S.C.

(f) “Guardian” means the legal adult who could be a parent, legal guardian or an individual appointed by the court to oversee the child’s welfare and decisions.

(g) “Minimum Term” has the meaning given to it in clause 6(c).

(h) “Service” means the add-on Parental Control Home Secure service, offered by Etisalat to the Customers, as described in more details in Clause 3.

(a) The Service is an add-on Parental Control Home Secure Service, offered by Etisalat to Customers who have a valid subscription to the eLife package, eLife Ultra 3P Service. The Service provides advanced parental control features allowing parents and guardians to control and monitor their children’s internet content access, viewing and browsing at home.

(b) Upon the Customer subscription to the Service, the Agent will be activated to enable the Service functionality. The Agent’s primary role is to safeguard Customer security, and to filter, monitor and control Content in accordance with the Service.

(a) The Service is an add-on Parental Control Home Secure Service, offered by Etisalat to Customers who have a valid subscription to the eLife package, eLife Ultra 3P Service. The Service provides advanced parental control features allowing parents and guardians to control and monitor their children’s internet content access, viewing and browsing at home.

(b) Upon the Customer subscription to the Service, the Agent will be activated to enable the Service functionality. The Agent’s primary role is to safeguard Customer security, and to filter, monitor and control Content in accordance with the Service.

(a) The Service Terms and Conditions is valid and binding on and from the date on which it is submitted to and accepted by Etisalat (the “Effective Date”).

(b) The Service shall commence on the Effective Date.

(c) The Service has a term of one (1) month (“Minimum Term”), which starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”).

(a) Prior to accessing and using the Service, the Customer must review, acknowledge and agree to the Home Secure Service terms and conditions and the Agreement, in respect of the Service, as applicable, and as may be updated from time to time by Etisalat, at its sole discretion.

(b) Customer’s access to the Service may require the Customer to register for an account and login information. The Customer is solely responsible for maintaining the confidentiality of the Customer’s account and password, and the Customer agrees to be responsible for all access, activities, and use of the Service through the Customer’s account or password, including unauthorized use of the Service by children or other.

(c) The quality and efficiency of the Service may vary from one device to another depending on the capability of the device, and may be affected by a variety of factors, such as Customers location, network, the bandwidth available through and/or speed of Customer internet connection and service.

(d) Use of the Service and access to it shall:

1. be at the Customers own risk and liability and to the maximum extent permitted by applicable laws and regulations.

2. under no circumstances release the Customer from its liability or responsibility to supervise their children access and usage of the content network.

3. Customer assumes total responsibility and liability for any misuse of the Service or any content accessed by children that may bypass the Service, even if the Customer has taken reasonable measures to prevent it.

4. The Customer shall indemnify and hold Etisalat harmless from and against any liability, claims, proceedings, costs, losses and damages whatsoever which may be brought or commenced against Etisalat or which Etisalat may sustain, incur or suffer, as the case may be, arising out of or in connection with or by reason of Customer wrongful access to or use of the Service, or Customer breach of any of the Service terms and conditions.

(a) The Service Terms and Conditions is valid and binding on and from the date on which it is submitted to and accepted by Etisalat (the “Effective Date”).

(b) The Service shall commence on the Effective Date.

(c) The Service has a term of one (1) month (“Minimum Term”), which starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”).

(a) The monthly subscription fees for the Service is (AED 30) (excluding VAT).

(b) The Service will not be subject to any exit charges.

(c) The Service is an opt-in and add-on feature, and will be available at a promotional offer of thirty dirhams (AED 30) per month, once the promotion offer ends the monthly subscription fees will apply on the Service.

(d) The service fee is subject to change from time to time at Etisalat’s sole discretion.

(e) Customers who subscribe to the Service during the promotional offer will enjoy a three (3) months trial period free of charge. After the expiry of the trial period, Customers will receive notification regarding their Service subscription on whether they will continue using the Service and billed for the following month the subscription fee, starting from the fourth (4th) month onwards, or opt out to discontinue using the Service. However, the promotional offer will not be subject to exit charges.

No deposit will be required for this Service.

Etisalat reserves the right to take such steps as Etisalat believes are reasonably necessary or appropriate to enforce and/or verify compliance with these Service Terms and Conditions.

12.1 Subject to applicable laws and regulations, Etisalat may suspend or terminate immediately the Service with or without notice and without exposing itself to any liability, at any time, in the event that:

(i) Etisalat has reasonable grounds to consider that the Customer has breached any provisions of the Service Terms and Conditions;

(ii) Etisalat is required to do so under any applicable laws or regulations, or under any other regulatory requirements, or upon request by government or regulatory or security or other competent authorities, or is required by necessity of an emergency situation;

(iii) the operations, security or efficiency of a Service is impaired by the Customer’s use of the Service or Customer equipment connected to the Service, including but not limited to, the use of VPN;

(iv) In the event the circumstances set out in clause 14 “Planned and Unplanned Outages” of the General T&Cs (Consumer) are applicable, Etisalat may suspend the Service and provide a refund.

(v) As per clause 19 “Suspension, Disconnection, or Termination by Etisalat” of the General T&Cs (Consumer).

12.2 Following suspension, Etisalat shall reactivate the Service only when Etisalat is satisfied that the reason for suspension has been resolved.

12.3 Etisalat may, when it deems it necessary and appropriate to do so and where there is no fault by the Customer, terminate all or part of the Service and/or the Agreement. In this event, Etisalat will give the Customer reasonable notice prior to such termination.

12.4 Etisalat will notify the Customer and (if applicable) give the Customer the opportunity to rectify the situation prior to any suspension / disconnection or termination of the Service.

12.5 The Service will terminate automatically if eLife Home Secure Service expires or terminates.

Customer can cancel or deactivate the Service at any point of time; however, the monthly Charges will be implemented and will not be refunded. Etisalat will not be liable for damages or costs of any sort resulting from such termination. The Customer will continue to have access to the Service until the end of the Minimum Term.

a. The Customer may contact Etisalat to discuss the Service, or any other product or service offered by Etisalat, by calling the Etisalat Contact Centre on 101 within the UAE, or by calling 00971 8002300 (from an Etisalat number) or 00971 400444101 (from a non-Etisalat number), if calling from outside of the UAE, or by visiting any Etisalat point of sale, or by using one of the other contact methods stated on the Digital Channels.

b. Any complaints should be directed to Etisalat’s Customer Care Department, who can be reached by email at care@etisalat.ae or through one of the other communications channels referred to in clause 14 (a).