Subscription channels:
- Via etisalat.ae (Add-ons section)
- Via the My Etisalat UAE app
- By calling Etisalat Customer Care at 101 or 9718002300 while roaming
How to manage:
Check your usage:
- Using Etisalat self-care in www.etisalat.ae by logging in with your account
- Via the My Etisalat UAE app
- Via our Customer Care
- You'll also be notified upon reaching 50%, 80%, 90% and upon full consumption of your voice allowance, in your main Etisalat SIM
Additional conditions:
- Multiple pack purchase of same pack or different packs is not allowed
- Pack allowances shall be consumed on per minute basis
- Whether activation is Immediate or Scheduled, list of eligible international countries for call forwarding is provided; therefore, ensuring and configuring the international number is the customer’s responsibility
- Receive “call forwarded” notifications in your main Etisalat SIM
- Option to pause the international call forwarding and receive calls back to Etisalat SIM, and an option to resume call forwarding where eligible destination and number must be entered. (Note: These features will not extend the pack validity)
- Change international number up to maximum 2 times where incoming calls will be forwarded
- Upon full consumption or reaching the pack expiry (whichever comes first), call forwarding shall be removed and incoming will revert to the main Etisalat SIM
- Satellite, maritime and premium numbers are excluded