Etisalat UAE | Emirati Freedom Plans

Important to know

Out of bundle charges
Necessary Documents
Plan Exit charge
Benefits details
Limited time Promotion
Credit Limit

Type	Charge
Calls	Local: AED 0.32/min International: As per the standard rates on per-second basis
SMSs	Local: AED 0.19/SMS International: AED 0.63/SMS
MMSs	Local: AED 0.47/50KB International: AED 1.89/50KB
Video calls	Local: AED 0.63/min International: As per overseas operator rates

*5% VAT included

In-bundle local data pulse is 30KB. Out of bundle data is restricted to avoid unexpected charges; in case it is enabled by the customer, the pulse would be 1MB For the out of bundle rates and out of bundle charges are 1AED/1MB"

Valid Emirates ID

Early exit charges:

No exit charge will apply if you upgrade to a higher monthly fee commitment plan before 12 months.
For plans with a 12-month commitment, a one-time charge equal to the plan’s 1-month fee or AED 1,000 (whichever amount is lower) will apply in case of early termination in addition to any other applicable usage charges.
For plans with a 12-month commitment, in the event of downgrading to a lower monthly fee commitment plan before 12 months, a one-time charge of (current plan fee minus new plan fee) or (AED 1,000 minus new plan fee), whichever amount is lower, will be applied.

Smiles points Early exit charges for contract plans are:

On the off chance that you have not used partial or full Smiles points: Points will be reclaimed, no charges apply.
If full or partial Smiles points were consumed, the equivalent amount will be charged, and you will retain the balance of the points.

Note: If the Customer has been assigned a Silver/Silver plus/Gold/Gold Plus category number with the Service, the Customer shall not be permitted during the Minimum Term to:

Transfer or assign the right of use of the premium number to another customer.
Downgrade the Service.
Migrate the Service to any other e& mobile prepaid or postpaid plan.
Port out the premium number.

Stay connected to your family and friends

The new Emirati freedom plans give you the freedom to keep any conversation going with unlimited local and international calls on selected plans

'Roam Like Home' without extra charges

Stay in touch while on your travels with the new Emirati Freedom plans that allow you to use your local minutes and data abroad.
Enjoy a smooth experience without opt-in with e& preferred roaming partners, covering more than 120 countries.
To view our roaming partners, check e& UAE app roaming section, dial *177# or visit etisalat.ae/preferredroamingpartners

Benefit from your Smiles points yearly allowances:

Get a device discount or any other services i.e. bill payment, airline tickets & hotels using Smiles points.
Device discounts and other benefits can be claimed using Smiles App.
Smiles allowances are available in commitment plans only.

Distinguish yourself with e& Special Numbers:

All New Emirati freedom plans include premium numbers.
More fancy numbers available with higher plans.
Premium numbers are available in Commitment plans only.

Online Exclusive Offers:

1. Free Smiles Points

Buy selected Emirati Freedom plan or move your prepaid plan to a selected Emirati Freedom plan from the website or e& UAE app and get free Smiles Points up to 30,000 points in addition to another gift from our ‘choose your own gift’ offers.

Choose your own gift and include free data/minutes.

Gift selection can only be done via e& UAE mobile app within 7 days of plan activation. After this period, you will no longer be eligible for selecting a gift.

The gifts available for selection are subject to the chosen plan.

Customers should review the eligibility rules for each gift on e& UAE mobile app prior to selecting a gift.

For more details, read the FAQs

2. Unlimited Local Data & Calls

Join Emirati Freedom Unlimited Local Data & Calls Plans 1500/1600 and enjoy Unlimited Local data and 1000 Local SMS for 12 months.

In case of completion of 12 months or migration to a non-eligible plan, benefit will be removed, and Local data consumption will be from the base plan data allowance.

For more details, read the FAQs.

All postpaid plans come with a maximum cap on the outstanding charges incurred.
The accumulated charges include unpaid amounts from the previous billing month and usage charges incurred this month. You will be notified when this amount reaches 80%, 90%, 95% and 100% of your limit.
Your services will be suspended when the cap has been reached. You can unlock them by paying all your dues.
The exact amount of the maximum cap is determined after your account has been verified during the purchase or change process. It may be periodically revised by e& based on your usage and payment history.
You can adjust your plan’s credit limit on e& UAE app or our Self-Care portal to control your spending.

Out of bundle charges

Type	Charge
Calls	Local: AED 0.32/min International: As per the standard rates on per-second basis
SMSs	Local: AED 0.19/SMS International: AED 0.63/SMS
MMSs	Local: AED 0.47/50KB International: AED 1.89/50KB
Video calls	Local: AED 0.63/min International: As per overseas operator rates