14. SUSPENSION, DISCONNECTION OR TERMINATION BY ETISALAT
15. TERMINATION BY THE CUSTOMER
16. PLAN DOWNGRADE OR MOVING OUT OF PLAN FAMILY OR PORT OUT
17. CONTACTING e&
18. VAT
19. CHANGES BY e&
These specific terms and conditions (“ServiceSpecific Terms”) apply in relation to the provision of the Service by e& to the Customer, in addition to the other constituent parts of the Agreement between e& and the Customer.
(a). “Agreement” means the entire contractual agreement between e& and the Customer, comprising of the constituent parts set out in Clause 3 of the General T&Cs (Consumer).
(b). “Amazon Prime” means a service provided by Amazon as a partner service provider to e& customers.
(c). “Customer” means the person who purchases or subscribes to the Service.
(d). “Digital Apps” means a benefit offered as part of the Emirati Family Plan including but not limited to Amazon Prime, Shahid VIP and StarzPlay, etc.
(e). "Emirati Family Plan" means the exclusive plan for Emirati nationals.
(f). “e&” means Emirates Telecommunications Group Company P.J.S.C.
(g). “General T&Cs (Consumer)” means e&’s general terms and conditions for consumer (i.e. non-business) products and services which are published on e&’s website and are available through the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(h). “In-bundle Allowance” means voice calls and mobile data allowances included in the Customer’s postpaid mobile telecommunications service plan forming the Service.
(i). “Minimum Term” has the meaning given to it in Clause 4(b).
(j). “Premium Number” means a special number in terms of the arrangement of the mobile number digits (e.g. ending with 00, or includes a sequence of digits like 123, or repeating digits like 1515 and so on).
(k). "Primary Line" meansthe main line in the Emirati Family Plan.
(l). “RLH” means roam like home service which allows the customer to use the subscribed Service allowances (minutes and local data) abroad (subject to applicable terms and conditions) - through existing e&’s preferred roaming partners. Roaming In-flight service will not be part of this Emirati Family plan Service.
For more details on the roam like home service and the list of preferred roaming partners, please refer to e&’s website www.etisalat.ae/en/c/mobile/roam-like-home.jsp.
(m). “RLH GCC” means RLH while roaming in GCC countries.
(n). "Secondary Line(s)" means the lines which are additional to the Primary Line under the Emirati Family Plan.
(o). “Service” means the postpaidmobile service, as described in more detail in Clause 3.
(p) “Shahid VIP” means service provided by Shahid as a partner service provider to e& customers.
(q) “STARZPLAY ENTERTAINMENT” means service provided by STARZPLAY as a partner service provider to e& customers.
(r) “Unlimited Local Calls” means unlimited calls to local UAE numbers.
(a). The Service is a postpaid mobile telecommunications service made available to the Customer by using a SIM card issued by e&. The Service is called Emirati Family Plan and shall be available only to Emirati nationals. The Service is available either with a Minimum Term of twenty-four(24) months or with no such Minimum Term. The Customer may use the Service throughout the UAE and, subject to conditions, in other countries. The Service may be used for voice calls, SMS and mobile data usage.
(b). e& may from time to time provide special promotion offers alongside this Service on terms and conditions that will be communicated to the Customer using the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(c). As part of the Emirati Family Plan the Customer can avail up to five (5) lines including one (1) Primary Line and four (4) Secondary Lines.
(d). The Primary Line will be charged at AED 1100 (VAT exclusive); and
(e). Each Secondary Line will be charged at AED 100 (VAT exclusive) after discount.
(f). The Customer shall receive at full speed 40GB RLH in GCC per month, after which the speed will be throttled at 128Kbps.
(g). The Customer must opt-in to the Digital Apps available under the Emirati Family Plan to receive the benefits thereunder.
(h). Digital Apps benefit is valid for 6 months from the date of opt-in. Upon expiry of the 6 months the benefit shall no longer be available
(i). In case of cancellation of Emirati Family Plan, the Digital Apps access will also be cancelled
(j) Primary and secondary Line(s) rentals will be pro-rated for the first month of subscription.
(k) Calls to premium numbers, such as those starting with a 600 prefix, are excluded from the unlimited call offers provided by eligible plans.
(l) All plans under the Service have RLH GCC.
(m) Transfer of data balance is not allowed on Emirati Family Plan.
(n) Multisim is not allowed for Emirati Family Plan.
(a) The Agreement is valid and binding and in full force on and from the date on which the Customer submits a Service Application Form and the same is accepted by e&, or otherwise when e& registers the customer subscription or purchase of the Service (the “Effective Date”).
(b) Where the Service is provided based on an agreement with a minimum commitment period, the minimum term of such agreement is twenty four (24) months (“Minimum Term”). Where the Service is provided based on an agreement with no minimum commitment period, there is no Minimum Term for such Service.
(c) After the completion of the Minimum Term, and unless terminated by the Customer in accordance with Clause 10 (Termination by the Customer), the Service shall continue on a monthly rolling basis. If, following the completion of the Minimum Term, the Customer does not wish to continue using the Service as described above, the Customer can terminate the Service in accordance Clause 10 (Termination by the Customer).
After the Minimum Term, in case of continuation of the Service, the same monthly rental Charges as applicable in the Minimum Term shall apply.
(d) The Minimum Term starts on the date on which e& makes the Service available to the Customer (“Activation Date”).
(a) The Customer acknowledges that the Service is provided for his or her personal use only and will not resell or allow any third party to use the Service for remuneration or otherwise commercially exploit the Service.
(b) In addition to the rights of termination e& has under General T&Cs (Consumer), e& also has the right to suspend the service and/or terminate the Agreement in case the Customer commits or attempts to commit any fraudulent or deceptive act, or uses the Service in a manner which, in e&’s opinion, is unlawful or abnormal (i.e shows considerably unusual usage pattern not typical for Customers own use).
(c) Please see Clause 8 of the General T&Cs (Consumer) for the provisions governing the remainder of Customer obligations and restrictions that apply to the Service
(d) If the Customer was assigned a Premium Number with the Service, the Customer shall not be permitted during the Minimum Term to transfer or assign the right-of-use to the Premium Number to another customer, downgrade the Service or migrate the Service to any other e& mobile prepaid or postpaid plan or port out the Premium Number.
(e) The Customer is prohibited from changing to a different plan in respect of the Primary Line if s/ he has active Secondary Lines. In order for the Customer to be eligible to change the plan of the Primary Line the Customer must first either change the Secondary Lines to respective different plan(s) other than Emirati Family plan or cease the additional lines.
(f) Emirati Family Plan Customer cannot benefit from any other discounts.
(g) Customers subscribed to Family Plan cannot subscribe to Emirati Family Plan unless s/he first opts out from Family Plan.
(h) In case the Customer subscribed to the Emirati Family Plan with a Primary Line with no Minimum Term, the associated Secondary Line(s) must also subscribe to Emirati Family Plan with no Minimum Term.
e& will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the law.
Please see Clause (14) of the General T&Cs (Consumer) for the provisions relating to outages.
(a). The Customer will be invoiced in arrears on a monthly basis for all Charges incurred in relation to the Service.
(b). The monthly rental will be computed on a pro rata basis from the effective date until the date of the first bill. Thereafter, starting from the first bill cycle, the full monthly rental will apply
(c). If the service is terminated part way through any month, the bill covering the final billing period will cover the entire month during which the service was terminated and will not be computed on a pro rata basis from the date of termination until the date of the end of the billing cycle (i.e. the customer will be charged the full monthly rental).
(d). Please see Clause 15 of the General T&Cs (Consumer) for the charges, billing and payment provisions that apply to the Service.
(e). Calls made as part of the In-bundle allowance are charged on a per minute basis, whereas calls made outside the In-bundle allowance are charged on a per second basis. For the information on the applicable out of bundle rates please visit e&’s website: www.etisalat.ae.
(a). Any request from the Customer to migrate a service account or change their subscription to the service shall deemed to be an authorisation to e& to transfer all of the customer’s credits, dues and obligations in relation to the Service to the new account or to apply them to the changed subscription.
(b). Please see Clause 16 of the General T&Cs (Consumer) for the other customer credit, advance payment and deposit provisions that apply to the Service.
(c) In case of Primary Line port-out with Gold number, Premium Number rules will be applied.
(d) In case Emirati Family Plan Primary line gets cancelled, discount applicable to the secondary line(s) shall be automatically discontinued.
Please see Clause (5 d)and (14 f) of the General T&Cs (Consumer) for the provisions governing compensation which the Customer may be entitled to subject to certain terms and conditions.
Please see Clause (16 g) of the General T&Cs (Consumer) for the terms and conditions that apply regarding optional non-telecommunications Services.
Please see Clauses (16 e) and (16 f) of the General T&Cs (Consumer) for the provisions governing refund of credit balance for postpaid services.
Please see Clause (20 e) of the General T&Cs (Consumer) for the provisions governing penalty-free service cancellation period.
Please see Clause 19 of the General T&Cs (Consumer) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by e&.
(a) If the Customer wants to terminate the Service, he/ she must give e& prior written notice.
(b) The Customer acknowledges that, upon receipt of the Customer’s termination notice, e& shall terminate the Service.
(c) Where the Customer has selected a Service plan with a Minimum Term of twenty four (24) months and terminates the service before the expiry of this Minimum Term, the customer shall pay an early termination charge, in accordance with Clause (15) of the General T&Cs (Consumer).
(d) If the Customer terminates the Service before the end of the Minimum Term, the Premium Number will be returned to e&.
(e) In case of termination of the Service and the cessation of the relevant mobile post-paid plan with Premium number. e& is entitled to reassign the corresponding Premium Number to another user after the completion of a quarantine period of 12 months and the Customer will lose all its rights to such number and will no longer be able to use it.
(f) During the quarantine period of 12 months, the Customer may raise a request to e& for reactivation of the same Premium Number subject to the Customer subscribing again to the same mobile post-paid plan.
(g) Secondary Line(s)’ discount will be removed upon Primary Line cancelation, however the Customer will be able to assign (1) one of the Secondary Line(s) as a Primary Line and claim the discount again for the remaining Secondary Line(s).
(a) Where the Customer has selected a Service with a Minimum Term with Premium Number, the Customer is subject to restrictions under Clause 5 (d) above.
(b) Primary Line customers can't change the plan while having active additional lines, to change plan of the primary line customer must either change the additional lines to other plan than Emirati family plan or cease the additional lines
(c) In case the Primary Line Customers which subscribed to the Emirati Family Plan Premium Number with a Minimum Term, the associated Secondary Line(s) can subscribe to either Emirati Family Plan gold numbers with twenty-four (24) months minimum term or Emirati Family Plan with no Minimum Term.
(d) In case the Primary Line subscribed to Emirati Family Plan with no Minimum Term, the Secondary Lines can only subscribe to Emirati Family Plan with Minimum Term.
The Customer may contact e& to discuss the Service (including these Service Specific Terms and the General T&Cs (Consumer), or any other product or service offered by e&, by using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).
Please see Clause (32) of the General T&Cs (Consumer) for the provisions governing VAT (Value Added Tax) that apply to the Service.
Please see Clause (25) of the General T&Cs (Consumer) for the provisions relating to changes to the Service.
These specific terms and conditions (“ServiceSpecific Terms”) apply in relation to the provision of the Service by e& to the Customer, in addition to the other constituent parts of the Agreement between e& and the Customer.
(a). “Agreement” means the entire contractual agreement between e& and the Customer, comprising of the constituent parts set out in Clause 3 of the General T&Cs (Consumer).
(b). “Amazon Prime” means a service provided by Amazon as a partner service provider to e& customers.
(c). “Customer” means the person who purchases or subscribes to the Service.
(d). “Digital Apps” means a benefit offered as part of the Emirati Family Plan including but not limited to Amazon Prime, Shahid VIP and StarzPlay, etc.
(e). "Emirati Family Plan" means the exclusive plan for Emirati nationals.
(f). “e&” means Emirates Telecommunications Group Company P.J.S.C.
(g). “General T&Cs (Consumer)” means e&’s general terms and conditions for consumer (i.e. non-business) products and services which are published on e&’s website and are available through the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(h). “In-bundle Allowance” means voice calls and mobile data allowances included in the Customer’s postpaid mobile telecommunications service plan forming the Service.
(i). “Minimum Term” has the meaning given to it in Clause 4(b).
(j). “Premium Number” means a special number in terms of the arrangement of the mobile number digits (e.g. ending with 00, or includes a sequence of digits like 123, or repeating digits like 1515 and so on).
(k). "Primary Line" meansthe main line in the Emirati Family Plan.
(l). “RLH” means roam like home service which allows the customer to use the subscribed Service allowances (minutes and local data) abroad (subject to applicable terms and conditions) - through existing e&’s preferred roaming partners. Roaming In-flight service will not be part of this Emirati Family plan Service.
For more details on the roam like home service and the list of preferred roaming partners, please refer to e&’s website www.etisalat.ae/en/c/mobile/roam-like-home.jsp.
(m). “RLH GCC” means RLH while roaming in GCC countries.
(n). "Secondary Line(s)" means the lines which are additional to the Primary Line under the Emirati Family Plan.
(o). “Service” means the postpaidmobile service, as described in more detail in Clause 3.
(p) “Shahid VIP” means service provided by Shahid as a partner service provider to e& customers.
(q) “STARZPLAY ENTERTAINMENT” means service provided by STARZPLAY as a partner service provider to e& customers.
(r) “Unlimited Local Calls” means unlimited calls to local UAE numbers.
(a). The Service is a postpaid mobile telecommunications service made available to the Customer by using a SIM card issued by e&. The Service is called Emirati Family Plan and shall be available only to Emirati nationals. The Service is available either with a Minimum Term of twenty-four(24) months or with no such Minimum Term. The Customer may use the Service throughout the UAE and, subject to conditions, in other countries. The Service may be used for voice calls, SMS and mobile data usage.
(b). e& may from time to time provide special promotion offers alongside this Service on terms and conditions that will be communicated to the Customer using the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(c). As part of the Emirati Family Plan the Customer can avail up to five (5) lines including one (1) Primary Line and four (4) Secondary Lines.
(d). The Primary Line will be charged at AED 1100 (VAT exclusive); and
(e). Each Secondary Line will be charged at AED 100 (VAT exclusive) after discount.
(f). The Customer shall receive at full speed 40GB RLH in GCC per month, after which the speed will be throttled at 128Kbps.
(g). The Customer must opt-in to the Digital Apps available under the Emirati Family Plan to receive the benefits thereunder.
(h). Digital Apps benefit is valid for 6 months from the date of opt-in. Upon expiry of the 6 months the benefit shall no longer be available
(i). In case of cancellation of Emirati Family Plan, the Digital Apps access will also be cancelled
(j) Primary and secondary Line(s) rentals will be pro-rated for the first month of subscription.
(k) Calls to premium numbers, such as those starting with a 600 prefix, are excluded from the unlimited call offers provided by eligible plans.
(l) All plans under the Service have RLH GCC.
(m) Transfer of data balance is not allowed on Emirati Family Plan.
(n) Multisim is not allowed for Emirati Family Plan.
(a) The Agreement is valid and binding and in full force on and from the date on which the Customer submits a Service Application Form and the same is accepted by e&, or otherwise when e& registers the customer subscription or purchase of the Service (the “Effective Date”).
(b) Where the Service is provided based on an agreement with a minimum commitment period, the minimum term of such agreement is twenty four (24) months (“Minimum Term”). Where the Service is provided based on an agreement with no minimum commitment period, there is no Minimum Term for such Service.
(c) After the completion of the Minimum Term, and unless terminated by the Customer in accordance with Clause 10 (Termination by the Customer), the Service shall continue on a monthly rolling basis. If, following the completion of the Minimum Term, the Customer does not wish to continue using the Service as described above, the Customer can terminate the Service in accordance Clause 10 (Termination by the Customer).
After the Minimum Term, in case of continuation of the Service, the same monthly rental Charges as applicable in the Minimum Term shall apply.
(d) The Minimum Term starts on the date on which e& makes the Service available to the Customer (“Activation Date”).
(a) The Customer acknowledges that the Service is provided for his or her personal use only and will not resell or allow any third party to use the Service for remuneration or otherwise commercially exploit the Service.
(b) In addition to the rights of termination e& has under General T&Cs (Consumer), e& also has the right to suspend the service and/or terminate the Agreement in case the Customer commits or attempts to commit any fraudulent or deceptive act, or uses the Service in a manner which, in e&’s opinion, is unlawful or abnormal (i.e shows considerably unusual usage pattern not typical for Customers own use).
(c) Please see Clause 8 of the General T&Cs (Consumer) for the provisions governing the remainder of Customer obligations and restrictions that apply to the Service
(d) If the Customer was assigned a Premium Number with the Service, the Customer shall not be permitted during the Minimum Term to transfer or assign the right-of-use to the Premium Number to another customer, downgrade the Service or migrate the Service to any other e& mobile prepaid or postpaid plan or port out the Premium Number.
(e) The Customer is prohibited from changing to a different plan in respect of the Primary Line if s/ he has active Secondary Lines. In order for the Customer to be eligible to change the plan of the Primary Line the Customer must first either change the Secondary Lines to respective different plan(s) other than Emirati Family plan or cease the additional lines.
(f) Emirati Family Plan Customer cannot benefit from any other discounts.
(g) Customers subscribed to Family Plan cannot subscribe to Emirati Family Plan unless s/he first opts out from Family Plan.
(h) In case the Customer subscribed to the Emirati Family Plan with a Primary Line with no Minimum Term, the associated Secondary Line(s) must also subscribe to Emirati Family Plan with no Minimum Term.
e& will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the law.
(a). The Customer will be invoiced in arrears on a monthly basis for all Charges incurred in relation to the Service.
(b). The monthly rental will be computed on a pro rata basis from the effective date until the date of the first bill. Thereafter, starting from the first bill cycle, the full monthly rental will apply
(c). If the service is terminated part way through any month, the bill covering the final billing period will cover the entire month during which the service was terminated and will not be computed on a pro rata basis from the date of termination until the date of the end of the billing cycle (i.e. the customer will be charged the full monthly rental).
(d). Please see Clause 15 of the General T&Cs (Consumer) for the charges, billing and payment provisions that apply to the Service.
(e). Calls made as part of the In-bundle allowance are charged on a per minute basis, whereas calls made outside the In-bundle allowance are charged on a per second basis. For the information on the applicable out of bundle rates please visit e&’s website: www.etisalat.ae.
(a). Any request from the Customer to migrate a service account or change their subscription to the service shall deemed to be an authorisation to e& to transfer all of the customer’s credits, dues and obligations in relation to the Service to the new account or to apply them to the changed subscription.
(b). Please see Clause 16 of the General T&Cs (Consumer) for the other customer credit, advance payment and deposit provisions that apply to the Service.
(c) In case of Primary Line port-out with Gold number, Premium Number rules will be applied.
(d) In case Emirati Family Plan Primary line gets cancelled, discount applicable to the secondary line(s) shall be automatically discontinued.
Please see Clause (5 d)and (14 f) of the General T&Cs (Consumer) for the provisions governing compensation which the Customer may be entitled to subject to certain terms and conditions.
Please see Clause 19 of the General T&Cs (Consumer) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by e&.
(a) If the Customer wants to terminate the Service, he/ she must give e& prior written notice.
(b) The Customer acknowledges that, upon receipt of the Customer’s termination notice, e& shall terminate the Service.
(c) Where the Customer has selected a Service plan with a Minimum Term of twenty four (24) months and terminates the service before the expiry of this Minimum Term, the customer shall pay an early termination charge, in accordance with Clause (15) of the General T&Cs (Consumer).
(d) If the Customer terminates the Service before the end of the Minimum Term, the Premium Number will be returned to e&.
(e) In case of termination of the Service and the cessation of the relevant mobile post-paid plan with Premium number. e& is entitled to reassign the corresponding Premium Number to another user after the completion of a quarantine period of 12 months and the Customer will lose all its rights to such number and will no longer be able to use it.
(f) During the quarantine period of 12 months, the Customer may raise a request to e& for reactivation of the same Premium Number subject to the Customer subscribing again to the same mobile post-paid plan.
(g) Secondary Line(s)’ discount will be removed upon Primary Line cancelation, however the Customer will be able to assign (1) one of the Secondary Line(s) as a Primary Line and claim the discount again for the remaining Secondary Line(s).
(a) Where the Customer has selected a Service with a Minimum Term with Premium Number, the Customer is subject to restrictions under Clause 5 (d) above.
(b) Primary Line customers can't change the plan while having active additional lines, to change plan of the primary line customer must either change the additional lines to other plan than Emirati family plan or cease the additional lines
(c) In case the Primary Line Customers which subscribed to the Emirati Family Plan Premium Number with a Minimum Term, the associated Secondary Line(s) can subscribe to either Emirati Family Plan gold numbers with twenty-four (24) months minimum term or Emirati Family Plan with no Minimum Term.
(d) In case the Primary Line subscribed to Emirati Family Plan with no Minimum Term, the Secondary Lines can only subscribe to Emirati Family Plan with Minimum Term.
The Customer may contact e& to discuss the Service (including these Service Specific Terms and the General T&Cs (Consumer), or any other product or service offered by e&, by using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).