14. SUSPENSION, DISCONNECTION OR TERMINATION BY ETISALAT
15. TERMINATION BY THE CUSTOMER
16. CONTACTING ETISALAT
17. VAT
18. CHANGES BY ETISALAT
Special restrictions
The speeds of New Freedom Non-Stop Data Plans are:
250/275 plan: up to 3 Mbps
325/375 plan: up to 10 Mbps
500/600 plan: Up to 20Mbps Full Speed
Multi-sim is not allowed on this plan, in case customer migrating to this plan with multi-sim, the additional sim will be cancelled.
Data balance transfer is not allowed.
Unlimited Local Data
Join Unlimited Local Calls & Data Plan 1200 or Unlimited Local Calls & Data Plan 1300 and enjoy unlimited local data for 12 months!
In case of completion of 12 months or migration to a non-eligible plan, benefit will be removed, and consumption will be from the base plan data allowance.
Choose Your Gift promotion is applicable for new activations, port-in, migration of prepaid to postpaid, and upgrade of postpaid to a higher contract postpaid plan via specific channels. For postpaid migrations, customer will be eligible for a gift for every upgrade done after 6 months from last gift redemption date.
Gift selection can be done via the My Etisalat UAE mobile app within 7 days from plan activation/migration date.
The gifts available for selection are subject to the chosen plan, line activation/migration channel which are subject to change at any time without a prior notice.
Customer can choose only one gift for a particular plan and can view related terms and conditions on My Etisalat UAE mobile app prior selecting the gift.
Early termination charges
A onetime charge of one month rental will be applied if service is cancelled before 12 months.
Penalty-Free Service Cancellation Period
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e.exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.
Out of bundle charges
Service
Charge*
Calls
Local: AED 0.32/min
International As per the standard rates on per-second basis
SMSs
Local: AED 0.19/SMS
International: AED 0.63/SMS
MMSs
Local: AED 0.47/50KB
International: AED 1.89/50KB
Video calls
Local: AED 0.63/min
International: As per overseas operator rates
These specific terms and conditions (“ServiceSpecific Terms”) apply in relation to the provision of the Service by Etisalat to the Customer, in addition to the other constituent parts of the Agreement between Etisalat and the Customer.
(a) “Agreement” means the entire contractual agreement between Etisalat and the Customer, comprising of the constituent parts set out in Clause 3 of the General T&Cs (Consumer).
(b) “Customer” means the person who purchases or subscribes to the Service.
(c) “Etisalat” means Emirates Telecommunications Group Company P.J.S.C.
(d) “General T&Cs (Consumer)” means Etisalat’s general terms and conditions for consumer (i.e. non-business) products and services which are published on Etisalat’s website and are available through the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(e) “In-bundle Allowance” means voice calls and mobile data allowances included in the Customer’s postpaid mobile telecommunications service plan forming the Service.
(f) “Minimum Term” has the meaning given to it in Clause 4(b).
(g) “Service” means the postpaid mobile service, as described in more detail in Clause 3.
(a). The Service is a postpaid mobile telecommunications service made available to the Customer by using a SIM card issued by Etisalat. The Service is available either with a Minimum Term of twelve (12) months or with no such Minimum Term. The Customer may use the Service throughout the UAE and, subject to conditions, in other countries. The Service may be used for voice calls, SMS and mobile data usage.
(b). Etisalat may from time to time provide special promotion offers alongside this Service on terms and conditions that will be communicated to the Customer using the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(a) The Agreement is valid and binding and in full force on and from the date on which the Customer submits a Service Application Form and the same is accepted by Etisalat, or otherwise when Etisalat registers the customer subscription or purchase of the Service (the “Effective Date”).
(b) Where the Service is provided based on an agreement with a minimum commitment period, the minimum term of such agreement is twelve (12) months (“Minimum Term”). Where the Service is provided based on an agreement with no minimum commitment period, there is no Minimum Term for such Service.
(c) The Minimum Term starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”).
(d) After the completion of the Minimum Term, and unless terminated by the Customer in accordance with Clause 10 (Termination by the Customer), the Service shall continue on a monthly rolling basis. If, following the completion of the Minimum Term, the Customer does not wish to continue using the Service as described above, the Customer can terminate the Service in accordance Clause 10 (Termination by the Customer).
(e) After the Minimum Term, in case of continuation of the Service, the same monthly rental Charges as applicable in the Minimum Term shall apply.
Please see Clause 8 of the General T&Cs (Consumer) for the provisions governing the Customer obligations and restrictions that apply to the Service.
Etisalat will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the law.
Please see Clause 14 of the General T&Cs (Consumer) for the provisions relating to outages.
(a). The Customer will be invoiced in arrears on a monthly basis for all Charges incurred in relation to the Service.
(b). The monthly rental and the In-Bundle Allowance will be computed on a pro rata basis from the Effective Date until the date of the first bill. Thereafter, starting from the first bill cycle, the full monthly rental will apply and Customers will be given the full monthly In-Bundle Allowance.
(c). If the Service is terminated part way through any month, the bill covering the final billing period will cover the entire month during which the Service was terminated and will not be computed on a pro rata basis from the date of termination until the date of the end of the billing cycle (i.e. the Customer will be charged the full monthly rental).
(d). Please see Clause 15 of the General T&Cs (Consumer) for the charges, billing and payment provisions that apply to the Service.”
(e). The Charges applicable for the Service, including the list of international destinations that can be called using the applicable flexi minutes that may form part of a particular Service plan, if applicable, as will be communicated to the Customer upon subscription and shall be as specified on the Etisalat website (usually in the FAQs section) and/ or using one of the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(a) Any request from the Customer to migrate a Service account or vary their subscription to the Service shall deemed to be an authorisation to Etisalat to transfer all of the Customer’s credits, dues and obligations in relation to the Service to the new account or to apply them to the varied subscription.
(b) Please see Clause 16 of the General T&Cs (Consumer) for the other customer credit, advance payment and deposit provisions that apply to the Service.
Please see Clause (5 d) and (14 f) of the General T&Cs (Consumer) for the provisions governing compensation which the Customer may be entitled to subject to certain terms and conditions.
Please see Clause (16 g) of the General T&Cs (Consumer) for the terms and conditions that apply regarding spending caps in the case of optional non-telecommunications Services.
Please see Clauses (16 e) and (16 f) of the General T&Cs (Consumer) for the provisions governing refund of credit balance for postpaid services.
Please see Clause (20 e) of the General T&Cs (Consumer) for the provisions governing penalty-free service cancellation period.
Please see Clause 19 of the General T&Cs (Consumer) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by Etisalat.
(a) If the Customer wants to terminate the Service, he/ she must give Etisalat prior written notice.
(b) The Customer acknowledges that, upon receipt of the Customer’s termination notice, Etisalat shall terminate the Service.
(c) Where the Customer has selected a Service plan with a Minimum Term of twelve (12) months and terminates the Service before the expiry of this Minimum Term, the Customer shall pay an early termination charge, in accordance with Clause (15) of the General T&Cs (Consumer).
The Customer may contact Etisalat to discuss the Service (including these Service Specific Terms and the General T&Cs (Consumer), or any other product or service offered by Etisalat, by using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).
Please see Clause (32) of the General T&Cs (Consumer) for the provisions governing VAT (Value Added Tax) that apply to the Service.
Please see Clause (25) of the General T&Cs (Consumer) for the provisions relating to changes to the Service.
The speeds of New Freedom Non-Stop Data Plans are:
250/275 plan: up to 3 Mbps
325/375 plan: up to 10 Mbps
500/600 plan: Up to 20Mbps Full Speed
Multi-sim is not allowed on this plan, in case customer migrating to this plan with multi-sim, the additional sim will be cancelled.
Data balance transfer is not allowed.
Unlimited Local Data
Join Unlimited Local Calls & Data Plan 1200 or Unlimited Local Calls & Data Plan 1300 and enjoy unlimited local data for 12 months!
In case of completion of 12 months or migration to a non-eligible plan, benefit will be removed, and consumption will be from the base plan data allowance.
Choose Your Gift promotion is applicable for new activations, port-in, migration of prepaid to postpaid, and upgrade of postpaid to a higher contract postpaid plan via specific channels. For postpaid migrations, customer will be eligible for a gift for every upgrade done after 6 months from last gift redemption date.
Gift selection can be done via the My Etisalat UAE mobile app within 7 days from plan activation/migration date.
The gifts available for selection are subject to the chosen plan, line activation/migration channel which are subject to change at any time without a prior notice.
Customer can choose only one gift for a particular plan and can view related terms and conditions on My Etisalat UAE mobile app prior selecting the gift.
Early termination charges
A onetime charge of one month rental will be applied if service is cancelled before 12 months.
Penalty-Free Service Cancellation Period
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e.exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.
Out of bundle charges
Service
Charge*
Calls
Local: AED 0.32/min
International As per the standard rates on per-second basis
SMSs
Local: AED 0.19/SMS
International: AED 0.63/SMS
MMSs
Local: AED 0.47/50KB
International: AED 1.89/50KB
Video calls
Local: AED 0.63/min
International: As per overseas operator rates
These specific terms and conditions (“ServiceSpecific Terms”) apply in relation to the provision of the Service by Etisalat to the Customer, in addition to the other constituent parts of the Agreement between Etisalat and the Customer.
(a) “Agreement” means the entire contractual agreement between Etisalat and the Customer, comprising of the constituent parts set out in Clause 3 of the General T&Cs (Consumer).
(b) “Customer” means the person who purchases or subscribes to the Service.
(c) “Etisalat” means Emirates Telecommunications Group Company P.J.S.C.
(d) “General T&Cs (Consumer)” means Etisalat’s general terms and conditions for consumer (i.e. non-business) products and services which are published on Etisalat’s website and are available through the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(e) “In-bundle Allowance” means voice calls and mobile data allowances included in the Customer’s postpaid mobile telecommunications service plan forming the Service.
(f) “Minimum Term” has the meaning given to it in Clause 4(b).
(g) “Service” means the postpaid mobile service, as described in more detail in Clause 3.
(a). The Service is a postpaid mobile telecommunications service made available to the Customer by using a SIM card issued by Etisalat. The Service is available either with a Minimum Term of twelve (12) months or with no such Minimum Term. The Customer may use the Service throughout the UAE and, subject to conditions, in other countries. The Service may be used for voice calls, SMS and mobile data usage.
(b). Etisalat may from time to time provide special promotion offers alongside this Service on terms and conditions that will be communicated to the Customer using the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(a) The Agreement is valid and binding and in full force on and from the date on which the Customer submits a Service Application Form and the same is accepted by Etisalat, or otherwise when Etisalat registers the customer subscription or purchase of the Service (the “Effective Date”).
(b) Where the Service is provided based on an agreement with a minimum commitment period, the minimum term of such agreement is twelve (12) months (“Minimum Term”). Where the Service is provided based on an agreement with no minimum commitment period, there is no Minimum Term for such Service.
(c) The Minimum Term starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”).
(d) After the completion of the Minimum Term, and unless terminated by the Customer in accordance with Clause 10 (Termination by the Customer), the Service shall continue on a monthly rolling basis. If, following the completion of the Minimum Term, the Customer does not wish to continue using the Service as described above, the Customer can terminate the Service in accordance Clause 10 (Termination by the Customer).
(e) After the Minimum Term, in case of continuation of the Service, the same monthly rental Charges as applicable in the Minimum Term shall apply.
Etisalat will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the law.
(a). The Customer will be invoiced in arrears on a monthly basis for all Charges incurred in relation to the Service.
(b). The monthly rental and the In-Bundle Allowance will be computed on a pro rata basis from the Effective Date until the date of the first bill. Thereafter, starting from the first bill cycle, the full monthly rental will apply and Customers will be given the full monthly In-Bundle Allowance.
(c). If the Service is terminated part way through any month, the bill covering the final billing period will cover the entire month during which the Service was terminated and will not be computed on a pro rata basis from the date of termination until the date of the end of the billing cycle (i.e. the Customer will be charged the full monthly rental).
(d). Please see Clause 15 of the General T&Cs (Consumer) for the charges, billing and payment provisions that apply to the Service.”
(e). The Charges applicable for the Service, including the list of international destinations that can be called using the applicable flexi minutes that may form part of a particular Service plan, if applicable, as will be communicated to the Customer upon subscription and shall be as specified on the Etisalat website (usually in the FAQs section) and/ or using one of the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
(a) Any request from the Customer to migrate a Service account or vary their subscription to the Service shall deemed to be an authorisation to Etisalat to transfer all of the Customer’s credits, dues and obligations in relation to the Service to the new account or to apply them to the varied subscription.
(b) Please see Clause 16 of the General T&Cs (Consumer) for the other customer credit, advance payment and deposit provisions that apply to the Service.
Please see Clause (5 d) and (14 f) of the General T&Cs (Consumer) for the provisions governing compensation which the Customer may be entitled to subject to certain terms and conditions.
Please see Clause (16 g) of the General T&Cs (Consumer) for the terms and conditions that apply regarding spending caps in the case of optional non-telecommunications Services.
Please see Clause 19 of the General T&Cs (Consumer) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by Etisalat.
(a) If the Customer wants to terminate the Service, he/ she must give Etisalat prior written notice.
(b) The Customer acknowledges that, upon receipt of the Customer’s termination notice, Etisalat shall terminate the Service.
(c) Where the Customer has selected a Service plan with a Minimum Term of twelve (12) months and terminates the Service before the expiry of this Minimum Term, the Customer shall pay an early termination charge, in accordance with Clause (15) of the General T&Cs (Consumer).
The Customer may contact Etisalat to discuss the Service (including these Service Specific Terms and the General T&Cs (Consumer), or any other product or service offered by Etisalat, by using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).