Necessary documents:

  • Original Emirates ID
  • Any of the following documents:
    • Stamped salary certificate (minimum salary: AED 2,500)
    • Vehicle licence
    • Three months bank/online bank statement
    • Last month’s utility bill with physical address
    • Tenancy/ownership contract
    • Ministry of Labour contract (minimum salary: AED 2,500)

Frequently asked questions

For more information on New Freedom plans, click here.

Terms and conditions

Please read our terms and conditions for New Freedom plans.
Please read our general terms and conditions.

Flexible minutes/unlimited calls - Applicable countries

  • Eligible countries: Flexi minutes/unlimited calls can be made to both local and selected international countries. For the full list of the eligible countries, click here
  • Unlimited calls to one preferred country: You will be able to change the preferred country once in a month

Flexible minutes/unlimited calls - New Freedom Non-Stop Data Plan 250/275, Non-Stop Data Plan 325/375, Non-Stop Data Plan 500/600

Eligible countries: Flexi minutes/unlimited calls can be made to both local and selected international countries. For the full list of the eligible countries, click here

Limited time promotion:

  • Buy a New Freedom plan or move from your prepaid plan to a New Freedom plan and choose your own gift! Promo includes double data, free minutes, and more.
    • Gift selection can only be done via My Etisalat UAE mobile app within the first month after the month of plan activation. After this period, customer will no longer be eligible for selecting a gift.
    • The gifts available for selection are subject to the chosen plan and plan activation channel.
    • Customers can choose one gift only and should review the eligibility rules for each gift on My Etisalat UAE mobile app prior to selecting a gift.
  • Get a free Expo 2020 Dubai ticket* when you buy a New Freedom plan online.

* Available for new customers and prepaid customers switching to New Freedom plans. For more details, read the New Freedom plan FAQs.

Other ways to change your plan

By visiting your nearest Etisalat Business Centres, outlet or by calling 101 from your prepaid plan.

Roaming benefits

  • Use local data and minutes while roaming with ‘Roam like home’ packs starting from AED 100/week only
  • Get 2GB roaming data for 12 months with New Freedom plans 600 and 700. Simply opt-in by sending ‘AC DATAROAMING’ to 1012
  • Get 40GB in Preferred Roaming Partners. ‘Roam like Home’ data with New Freedom plans 1200 and 1300. Please note that your data speed will be reduced to 128Kbps after 40GB is consumed

Credit Limit

  • All postpaid plans come with a maximum cap on the outstanding charges incurred.
  • The accumulated charges include unpaid amounts from the previous billing month and usage charges incurred this month. You will be notified when this amount reaches 80%, 90%, 95% and 100% of your limit.
  • Your services will be suspended when the cap has been reached. You can unlock them by paying all your dues.
  • The exact amount of the maximum cap is determined after your account has been verified during the purchase or change process. It may be periodically revised by Etisalat based on your usage and payment history.
  • You can adjust your plan’s credit limit on My Etisalat UAE app or our Self-Care portal to control your spending.

Exit charge policy

For plans with 12-month commitment, an exit charge equal to the plan’s 1-month instalment or AED 1,000 (whichever amount is lower) will apply in case of early termination.

Note: In case the Customer has been assigned a Silver category number with the Service, the Customer shall not be permitted during the Minimum Term to:

  1. Transfer or assign the right of use of the Silver category number to another customer.
  2. Downgrade the Service.
  3. Migrate the Service to any other Etisalat mobile prepaid or postpaid plan; or
  4. Port out the Silver category number.


Local: AED 0.32/min
International: As per the standard rates on per-second basis
Local: AED 0.19/SMS
International: AED 0.63/SMS
Local: AED 0.47/50KB
International: AED 1.89/50KB
Video calls
Local: AED 0.63/min
International: As per overseas operator rates
*5% VAT included
Etisalat’s international calling rates