1. “Agreement” means the entire contractual agreement between Etisalat and the Customer, comprising the constituent parts set out in Clause 3 of the General T&Cs (Consumer).
2. “Customer” means the person who purchases or subscribes to the Service.
3. “Etisalat” means Emirates Telecommunications Group Company P.J.S.C.
4. “Fixed Term Plan” means a plan where the Customer agrees to purchase the Services for the term specified on the Service Application Form and for which a termination charge applies in case of termination before said term.
5. “Monthly Term Plan” means plan where the Customer agrees to purchase the Services on a monthly rolling basis.
6. “General T&Cs (Consumer)” means Etisalat’s general terms and conditions for consumer (i.e. non-business) products and services which are published on Etisalat’s website and are available through the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).
7. “Minimum Term” has the meaning given to it in Clause 4(c).
8. “Service” means the service from the list of services set out in Clause 4(c) to which the Customer has subscribed, as described in more details in Clause 3.

1. The Agreement is valid and binding on and from the date on which it is submitted to and accepted by Etisalat (the “Effective Date”).
2. The term of the Agreement (the “Term”) starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”) and depends on whether the Customer has subscribed to a Monthly Term Plan or a Fixed Term Plan.
3. A minimum term (“Minimum Term”) applies to the Agreement if a Customer is subscribed to the Services for a Fixed Term Plan. The minimum terms for the fixed telecommunications services covered by these Service Specific Terms are as follows:
   • eLife Lite , eLife – Double Play (any two of IPTV, internet and voice), eLife – Single Play (any one of IPTV, internet and voice), Etisalat Select Service, Al Shamil (Broadband): 12 months
   • eLife Triple Play (IPTV, Internet, Voice) Value Packs including Family, Starter, Sports, Unlimited Sports, Entertainment, Unlimited Entertainment, Combo, Premium, Premium 500, Premium 1G, Ultimate 1G, other eLife – Triple Play (IPTV, internet, voice), Home Voice Bundle: 24 months
4. In the event there are any temporary-out-of-service periods during the Minimum Term, such temporary-out-of-service periods shall not be deemed part of the Minimum Term, accordingly the Minimum Term shall be automatically extended to cover the temporary-out-of-service periods.
5. Not earlier than one (1) month before expiry of the Minimum Term, the Customer may choose to subscribe to the same or another Fixed Term Plan and/or Monthly Term Plan. Choice so made can be changed up to the date of expiry of the Minimum Term. In the event before the end of the Minimum Term, if the Customer does not indicate a preference or does not terminate the Agreement, the Service will be automatically renewed on a month-to-month basis for which the Monthly Plan Charges will apply.
6. Customers subscribed to a Monthly Plan may migrate to an Fixed Term Plan by contacting Etisalat according to Clause 16 of these Terms.

1. The following early termination Charges are applicable if the respective Service is terminated prior to the expiry of the Minimum Term:
   • eLife Unlimited plans (eLife Starter, Unlimited Sports, Unlimited Entertainment, Premium 500, Premium 1G), eLife Value Packs (Family, Sports, Entertainment, Combo, Premium 500, Ultimate 1G), eLife Lite plans: equivalent of one (1) month in monthly rental Charges or AED 1000, whichever is lower; and with respect to the device, the early termination Charges shall be calculated as per the following formula:
     
     Bf + (Rp / Ct) x (Ct – (1+T))
     Where, Bf – basic exit Charges (= 1x MRC or AED 1,000, whichever is lower)
     Rp – the retail Charge for the devices(s)
     Ct – the Term of the Agreement in months
     T – number of months the Customer has served in the Agreement
2. All other Charges and tariff plans that apply to the Service are set out on Etisalat’s website (www.etisalat.ae) and are available upon request by using any of the communications channels referred to in Clause 30 of the General T&Cs (Consumer).
3. Please see Clause 15 of the General T&Cs (Consumer) for the other charges, billing and payment provisions that apply to the Service.

1. Clause 24 of the General T&Cs (Consumer) applies to the Service, regardless of whether or not it is a prepaid service.
2. Please see Clause 16 of the General T&Cs (Consumer) for the other customer credit, advance payment and deposit provisions that apply to the Service.

1. • Only Emarati nationals are eligible for the eLife AnA Emarati add-on;
   • Only members of the Ministry of Defence and UAE Armed Forces, with a valid Homat Al Watan card are eligible to the eLife Homat al Watan; and
   • Only UAE Nationals holding a valid Absher card, issued by the Ministry of Human Resources and Emiratization and who are under the Discounts and Special Offers Program for UAE Nationals working in the Private Sector are eligible to the Absher Pack.
2. Termination Charges of eLife are waived for Customers eligible to benefit from the eLife AnA Emarati add-on or the Homat Al Watan add-on. Remaining instalment payments for a device, if any, are applicable.
3. Etisalat reserves the right to terminate the Customer’s access to an Additional Benefit if it determined that the Customer is no longer eligible for the Additional Benefit (including but not necessarily limited to not possessing a valid card) or if the Additional Benefit was obtained in a manner wilfully detrimental to Etisalat.
4. Etisalat representatives shall have the right to request the customer to present a valid UAE ID or any other document for identification purposes.
5. Customers who wish to subscribe to the Homat Al Watan or the Absher Pack Additional Benefit are required to present a valid Homat Al Watan or Absher card, as applicable. Etisalat may store copy and details of this card for validation purposes.
6. The free Homat Al Watan or the Absher Pack Additional Benefit shall be available to the Customer as long as the relevant Homat Al Watan or Absher card presented to and stored by Etisalat is still valid. Customers are to update their card no later than 30 days from the expiry of their expired card. If the Customer does not provide the updated card within this thirty (30) days timeframe, the free Additional Benefit will be removed and the Customer will be provided with the standard subscribed eLife plan. Etisalat shall send notifications to Customers before the expiry of the card.
7. The Customer may update the card by contacting Etisalat using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).

1. To subscribe to Etisalat Select Service, the Customer must have a landline telephone service from another UAE telecommunications service provider and such service must be:
   • registered in the Customer’s name; or
   • registered in the name of another person who is authorising the Customer to subscribe to the Etisalat Select Service.
2. The Etisalat Select Service can be used in two ways: (i) by dialling the Etisalat Select prefix code (08877) before calling; or (ii) by using an auto-dialer device.
3. The Customer shall be responsible for all calls made using the Etisalat Select Service from the Customer’s defined landline number. Etisalat will either bill the Customer separately for these calls, or include the charges for these calls in any other account the Customer has with Etisalat.
4. The Customer will remain liable to the landline access provider for line rental, and any calls and services provided by the landline access provider which are not part of the Etisalat Select Service. It is the Customer’s responsibility to advise Etisalat in case of a change to the landline number. Failure to do so will not release the Customer from its responsibility to pay all call charges.

1. Etisalat provides many hundreds of TV channels and games which are available through its various packages offered under its eLife services. Etisalat may, under prescribed guidance, monitor the content of the TV channels presented and at times block or censor images or audio that are considered inappropriate under local standards. The Customer is advised to further monitor TV content for their own preferences and utilise the available PIN-based parental control features included in the TV set-top boxes provided. Additional advice on TV content is available on request from Etisalat through one of the communications channels stated in Clause 30 of the General T&Cs (Consumer).
2. TV and games packages selected by Customers may be changed by Etisalat without notice. Pay Per View and Video On Demand are not part of any packages and are chargeable separately.
3. Specifically for eLife TV Gaming, the service subscription implies the accepteance by the customer of these terms and conditions and the games publishers EULAs (End User Licences Agreement), all are listed under www.etisalat.ae/elifetvgamingeula.
4. The Cusomer acknowledges and agrees that Etisalat is not a party to the games publishers EULA (the “Thrd Party Contacts”). Etisalat has no obligations towards the Customer under the Third Party Contracts and the Customer shall have no claim against Etisalat for any breach of the Third Party Contracts by the game publihers. The Third Party Contracts do not amend or supersede Etisalats terms and conditions for eLife TV Gaming. No representation, warranty, assurance or undertaking (express or implied) is made, and no liablity will be accepted by Etisalat in relation to Third Part Contracts.

1. If the Customer wants to terminate the Service, he/she must give Etisalat prior written notice.
2. The Customer acknowledges that, upon receipt of the Customer’s termination notice, Etisalat shall terminate the service. Notwithstanding the receipt date of the termination request, the Customer shall be charged the full monthly rental Charges for the month during which the Service was terminated.
3. If the Customer elects to terminate the Service before the end of any applicable Minimum Term, a termination charge may be payable. Details of the applicable termination charges are set out at Clause 7 of these Service Specific Terms and are also available through the communications channels stated in Clause 30 of the General T&Cs (Consumer).

We-etisalat-are committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorised use or disclosure of your personal information. This Privacy Policy (together with the terms and conditions relating to the services you have subscribed to) explains what personal information we have, how we use it and how you can check and update any personal information we have about you.

By subscribing to any of our services or by accessing any of our sites, you acknowledge and agree that this Privacy Policy applies to all services offered by us and to all of our sites, but excludes services and sites that have separate privacy policies that do not incorporate this Privacy Policy.

Personal information is any information that is specific to a particular customer. We may collect your personal information such as:

• Your name, gender, date of birth, identity document number
• Your delivery and/or your billing addresses, telephone number, fax number, email address
• Your banking information, debit or credit card details
• Information on products and services purchased by you
• Your preferences for particular products and services
• Your demographic information, education level, occupation, household income, interests and activities
• The channel you chose to purchase our products or services
• How you use our products and services, which may include your traffic data and the date, time, duration and cost of your communications and the types of websites that you visit, your spend, your device details, your phone usage, your purchasing habits, your location, your searching and browsing history on our websites
• Your amount of data usage, roaming information, internet protocol (IP) address which we collect when you visit our websites and your device details, the date and time of your visit to our websites, the type and version of browser used, the operating system and platform and the URL of any websites which you used to access our websites
• Your communications with us
• Your account information such as your billing history, the services you use and anything else relating to your account
• Any information necessary to make a credit check with credit reporting agencies
• Any other information we need to provide a particular service

If you give us personal information about another person that we have requested in relation to the provision of a service, you are responsible for ensuring that they know and agree to us keeping records about them and that we will process their personal information in accordance with this Privacy Policy.

We collect and use personal information to help us manage your account:

• To confirm and process your orders
• To validate you as a registered customer when using our services or when calling the etisalat Contact Centre
• To deliver products and services to you (whether we provide them or not)
• To manage your account with us and for billing purposes
• To improve our products and services and develop new ones
• To manage our network and help us optimise your network coverage and our network
• To tell you about our products and services or allow trusted partners to tell you directly about their products
• To respond to any questions or concerns you may have regarding our network, products or services
• To comply with applicable laws, regulations, court orders, government and law enforcement agencies' requests
• To make credit decisions about you
• To ensure security for you and our staff
• To prevent and detect criminal activity, fraud and misuse of or damage to our services or networks
• To carry out statistical analysis which may be shared with third parties, only in an anonymised form

We may monitor your use of the services and record any calls made to the etisalat Contact Centre for training, financial control, quality control and regulatory purposes.

Like many other websites, we use cookies. Cookies are little files that websites put on your device to provide you with a better, more personal and relevant experience online. Some cookies are essential for websites to work and others remember things about you to give you a better, more enjoyable experience online. By continuing to use our websites, you are agreeing to our use of cookies. Alternatively, you can manage them in your browser settings. However, refusing cookies may mean that you are unable to access certain parts of our websites.

We use various types of cookies, including essential cookies (which help you move around the secure areas of the websites and do things you have specifically come to the websites for, for examples remembering products you put in your basket and information you enter in forms), cookies for website information (which collect anonymous information about how visitors use our websites, including the most popular pages and any error pages you see), and cookies that save your settings.

Your personal information may be shared with, or transferred to, our subsidiaries and affiliated companies and trusted third parties (including agents, subcontractors and suppliers who are integral to providing some of our services). In purchasing or subscribing to a product or service, you agree that we may share your personal information in such manner. However, you always have the option to withdraw your consent by contacting the etisalat Contact Centre. We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of etisalat, our customers or others. We may share your personal information with reputable credit reporting agencies for the purposes of fraud protection and credit risk reduction.

We may share your personal information for emergency services, including your approximate location. We may be required to disclose your personal information or legally intercept the services to comply with the laws of the UAE or the express instructions of a competent authority (such as the Telecommunications Regulatory Authority) or where it is deemed necessary in the interests of public or national security. In addition, we may share aggregated and/or anonymised (non-personally identifiable) information, derived from your personal information, publicly and with our partners such as publishers, advertisers, website owners etc.

Etisalat, our affiliated companies and our trusted partners may from time to time contact you by mail or by electronic means (telephone call, fax, email, SMS etc.) with information about goods, services, promotional offers and communication which may be of interest to you. Etisalat and Telecommunications Regulatory Authority (TRA) understand that some of you may not wish to receive promotional SMSs or calls anymore. In that case, please consider the below options:

• If you do not wish to receive SMSs about offers and promotions, please text "b etisalat" to 7726 and you will not receive any promotional SMS after 14 days
• To stop receiving promotional calls from Etisalat, you may send your request by typing DNC and sending it to 1451; these requests to stop receiving promotional calls will be processed within 30 days
• You can at all times, subscribe again to Etisalat promotions by texting "u Etisalat" to 7726.

We respect your privacy. Informational messages from Etisalat such as bill invoices and balance recharge notification, service and information related communication, etc. are not subject to blocking.

Etisalat will include your contact details including your name or trading name, address and mobile phone number in a directory, in the case of an individual, upon obtaining your prior consent, which will make your details available through directory enquiry services.
If you want your contact details to be updated or withheld from directory enquiry services, please contact us.

Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, including online stores and service providers hosted within our website which are operated by third party merchants. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these third party privacy policies before you submit any personal information to these websites.

Some of the personal information which you give to etisalat when subscribing for a service or product will be retained for a reasonable period after termination of the subscription.

The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will not keep your personal information for longer than is necessary for our business purposes or for legal requirements.

You agree to provide us accurate personal information at all times and you will notify us promptly upon any changes to your personal information. If you want to access any of your personal information you may contact us by mail or email. Upon verifying your details, we will, free of charge, disclose the relevant personal information we hold.

Etisalat may ask you to set up or provide you from time to time a username and password for access to our services. You acknowledge that any username or password used to verify your identity for access to the services is personal to you and should not be made available to any other person. You should stop using your username and / or password and notify etisalat immediately if you suspect that someone else may be using them.
Etisalat will not be responsible for any loss you may suffer as a result of the misuse of your username or password.

We do our best to protect your personal details and other information about your account and use security measures to prevent any compromise of your personal information, including storing your account details and personal information on secure servers.

Any changes we make to our Privacy Policy in the future will be posted on our websites (including our main website, www.etisalat.ae) and shall be effective from that date. Please check our websites regularly to see any changes to our Privacy Policy. By continuing to use our services you acknowledge and agree to those changes.

For queries regarding Etisalat services, please contact the Etisalat Contact Centre at 101. If you have any questions or concerns about our use of your personal information you should write to the address below:

Etisalat
Data Protection & Privacy
Head Office Marketing Department
Intersection of Sheikh Zayed II Street and Sheikh Rashid bin Saeed Al Maktoum Road
PO Box 3838
Abu Dhabi United Arab Emirates

Or to:
customercare@etisalat.ae

Last updated 24 May 2015

Calls to countries outside the list and calls beyond the fair usage limit will be at standard IDD rates.
Auto renewed every month.
If the account is having an alternate IDD Call Plan which will be replaces automatically with this new plan is you proceed

eLife TV Game requires you to have a compatible GamePad controller to play the games, you can avail a controller at select Etisalat stores, via the app or online.
For best results use an Etisalat controller.
PlayStation and XBOX wireless controller are NOT compatible.

Game Publishers EULA apply: https://www.etisalat.ae/elifetvgaming

The following terms and conditions apply to the eLife Home Zone service:

• All new and existing Etisalat Home customers are eligible for the Home Zone service;
• The subscription price of AED 29 / month per room is inclusive of materials and installation;
• Site survey charges AED 150 for Home Zone Wi-Fi analysis (and installation) will be waived if Home Zone is subscribed to for at least one additional room at that time;
• A maximum of 3 additional rooms can be included in the Home Zone service per residence;
• The service will be offered only within a single premise and cannot be extended outside the main building structure;
• The internet coverage and strength of the Wi-Fi signal is on a best effort basis with no guarantees of speed or strength;
• Early termination charge of AED 500 is applicable if the home zone service is cancelled during the 1st year of subscription and AED 250 per zone during the 2nd year;
• If faulty as a result of defective parts, materials or manufacturing the Etisalat router will be replaced free of charge during the first 2 years;

Call us on our toll free customer care number 800101 for more information.