Home Wireless Advance offers you unlimited internet at your home with our optional 5G Plug-n-Play router at no extra charge.
Home Wireless Premium offers you premium TV content on STARZPLAY, GoChat with unlimited internet including 5G Plug-n-Play router.

With STARZPLAY, you can watch the best TV content in the region on the STARZPLAY app without any additional cost for 24 months, it is included in Home Wireless Premium only.

Once you subscribe to Home Wireless, you will receive an email with the STARZPLAY voucher, which you can redeem on the STARZPLAY app. It will be valid for 24 months for Home Wireless Premium starting from the date you redeem the voucher. Select "voucher option" in the payment settings on STARZPLAY website "ONLY" "www.starzplay.com" and not the App. For any issues related to STARZPLAY can drop an email to support@starzplay.com

Home Wireless is a limited mobility service. Once you subscribe, we will provide you with a SIM card and/or router. You need to insert it in our router, or any data enabled router/device of your choice.
For Home Wireless Advance, we offer an optional 5G Router and for Home Wireless Premium, the same is included at no extra charges.
The location is captured and locked as your home once the SIM Card is activated on the router/device. You may relocate (release the lock / change location) by calling 101.

If you decide to change your home location, you can call 101 or 800101 to unlock it so that we can update your new home location.

You can relocate your Home Wireless (SIM card) once in a single month at no extra charge by calling 101. Subsequent moves will be charged AED 100 (VAT excluded) per instance in the same month.

Yes, you can. However, multiple devices sharing your internet connection can reduce your internet speed.

You will enjoy the best available speed at your home. In case of bad connectivity, place the router near a window to get the strongest signal. Don’t place router near any electric equipment. For Home Wireless 5G, in case you are not connected to the 5G service, you will be automatically connected to the 4G service with the same benefits.

If at any time the Customer cannot be connected to a 5G network, the Customer will be automatically connected to a 4G network.

If you're experiencing issues with your 5G CPE, we're here to help! Please feel free to visit our nearest store for hands-on assistance. Alternatively, you can contact our customer service team for support. We're committed to resolving your concerns promptly.

In case you decide to terminate your contract before the end of your contract duration, you'll be charged as follows: One standard monthly charge (AED 199 for Home Wireless Advance or AED 299 for Home Wireless Premium) and router instalments (if applicable) for the remaining months as per the contract period. For more details, please refer to T&C