Dear Valued Customer, 


Thank you for choosing Etisalat as your strategic business partner. We are committed to evolve and continuously raise our service level to support your business growth.

We are in the process to enhance your experience further and part of this initiative we are introducing our top performing premium partner: Smartworld- a joint venture between Etisalat and Dubai Aviation City Corporation. Smartworld will manage your telecom and digital business needs and support from 1st August 2020.

Premium Partner Smartworld
A joint venture between Etisalat and Dubai Aviation City Corporation



Smartworld team would be sharing details of an assigned team dedicated for supporting your business with structured escalation and support matrix. Telesense (existing partner) will continue to manage your business until 31 July 2020.

If you have any concerns with regard to business continuity during this transitional period and beyond, please do not hesitate to contact us on any of the below communication channels:

Smartworld Premium care premium.business@Smartworld.com
Asim Ali Sales Head, Smartworld Asim.Ali@Smartworld.com
Mudasir Nisar Sales Manager, Etisalat mudnisar@etisalat.ae
Ravneet Mehra Director Sales, Etisalat ravmehra@etisalat.ae


For any technical support contact Etisalat Premier Business care 24x7 @ 8005800

We assure you that this initiative is yet another milestone in our efforts to provide your business with high service standards and unparalleled customer support experience.

JATIN SAHNI
VICE PRESIDENT SALES

ETISALAT PREMIUM BUSINESS

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About Smartworld

Established in 2008, Smartworld is a joint venture between the Middle East’s leading telecommunication operator Etisalat and Dubai Aviation City Corporation. Smartworld is a leading system integrator providing comprehensive managed services across several sectors in the Middle East.
Smartworld as a premium award-winning partner of Etisalat is highly recognized as for its customer centricity and proven record in effectively delivering digital and communication services. The team comprises of highly experienced professionals with in depth business and technical knowledge with expertise in ICT services.

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