Etisalat Express Counters

Express Counters Location

Visit the nearest Etisalat Express Counters to update your documents, get in-depth expert guidance on the Business Online Portal along with accessing exclusive offers.


Abu Dhabi Branch

Etisalat T&A Building, 4th Floor, Old Airport Road, Opposite to HSBC Bank

8:00AM – 5:00PM (Sunday – Thursday)

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Dubai Branch

Etisalat Building, Al Baraha, 2nd Floor, Next to Dubai Hospital Womens Hostel

9:00AM – 4:00PM  (Sunday – Thursday)

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Dubai Branch

Hello Business Hub, Level 2, One JLT Building

8:30AM – 3:30PM (Sunday – Thursday)

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Al Ain Branch

Al Ain Business Center, Etisalat Al Ain BC - Al Ain/Abu Dhabi

10:00AM – 3:00PM (Tuesday ONLY)

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Letter of Authorisation - Frequently Asked Questions

Q1. Why do I need to submit updated documents to Etisalat?

A. As part of ongoing internal record maintenance and update of activities, Etisalat requires updated documents from all customers in order to serve them better by granting access to digital self-service channels and establishing contact with authorized people only in an organization if required.

Q2. What happens after the updated documents are submitted?

A. Upon submission, Etisalat will create an authorization profile for each customer, and that authorized person will then become the primary contact for any transactional activity with Etisalat.

Q3. Which locations should I visit to submit the latest documents? 

A. We recommend that customers visit any of the below 4 locations with the required documents.


Abu Dhabi: 

Etisalat T&A Building, 4th Floor, Old Airport Road, Opposite to HSBC Bank, Abu Dhabi, United Arab Emirates

Location Pin: Google Map

Timings: 8:00 AM – 5:00 PM (Sunday – Thursday)  

Ramadan Timings: 9:00AM – 3:00PM (Sunday – Thursday) 


Dubai: Location 1:

Etisalat Building, Al Baraha Business Center, 2nd floor, Next to Baraha Hospital, Al Baraha Area, Dubai, United Arab Emirates

Location Pin: Google Map  

Timings: 9:00 AM – 4:00 PM (Sunday – Thursday)  

Ramadan Timings: 9:00 AM – 2:00 PM (Sunday – Thursday) 


Dubai: Location 2:

Etisalat Hello Business Hub, Level 2, One JLT Building, Dubai, United Arab Emirates

Location Pin: Google Map 

Timings: 8:30 AM – 3:30 PM (Sunday – Thursday)  

Ramadan Timings: 10:00 AM – 3:30 PM (Sunday – Thursday) 

Al Ain:

Etisalat Al Ain Business Center, Al Ain BC, Al Ain/Abu Dhabi, United Arab Emirates

Location Pin: Google Map 

Day & Timings: 10:00AM – 3:00PM (Tuesday ONLY)  

Ramadan Timings: 10:00AM – 2:00PM (Tuesday ONLY)  

Q4. Where can I contact Etisalat to get more information on this process?

A. Customers can get more information by sending an email at for any clarifications required.

Q5. Why did I get notified by an SMS or email to submit my latest documents to Etisalat?

A. We have noticed that your latest documents are not updated in our system, and there is no assigned authorized person profile for your company. As part of the ongoing collection of the latest documents of customers, we require these to be submitted.

Q6. Which documents would I need to submit to Etisalat if I am the owner of the company and authorized person too? Alternatively, which documents are required if I am not the owner?

A. If you are the owner of the company along with being the authorized person, Etisalat would still need your documents to be updated. While LOA might not be needed, your Trade License, Establishment Card and EID in original are still required to be presented at Etisalat counters for information update. For non-owners of the company who are designated to be the authorized person would need to carry all 4 original documents.

Q7. Do I need to take original documents and the copies with the company stamp?

A. Yes, you would need to carry stamped copies along with the original documents.

Q8. I have already submitted my latest documents to Etisalat recently but have gotten an SMS or email to submit them again.

A. In case you have already submitted your documents, we request you to kindly ignore these reminders.

All Business Centers are closed on Friday

Location of Business Centre’s are subject to change at short notice.