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Register & Use the Etisalat Business Online Portal

Discover a whole host of special benefits when you register.

Prepare these documents for registration

Download Letter of Authorisation

Establishment-Card-Icon Establishment Card
Trade-Licence-Icon Trade License
Owners-Emirates-ID-Icon Owner’s Emirates ID
Letter-Of-Authorisation-Icon Letter of Authorisation

Visit Etisalat’s Exclusive Express Counters to Submit Your Documents

Click the link below to find the nearest Etisalat Express Counters! Once registered, you gain complete access to Business Online Portal Benefits. Start managing your accounts, avail exclusive offers, analyse bills, place & track orders and more!

Already Registered?

Are you already registered to Etisalat’s Business Online Portal? Excellent! Simply click the link opposite to visit the login page.

Benefits to the Business Online Portal

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Manage Accounts

Enjoy comprehensive management of all your Etisalat Business Accounts.

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Pay Bills

Simple. Safe. Secure. Manage and pay your bills in complete confidence.

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Shop Online

It’s never been easier. Choose from an extensive range of mobile plans and add-ons.

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Monitor Usage

Comprehensively monitor subscription usage across all your accounts.

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Order Tracking

Receive real-time order progress updates and full delivery details.

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Billing History

The ability to view and download the previous six monthly bills of any account.

Letter of Authorisation - Frequently Asked Questions

Q1. Why do I need to submit updated documents to Etisalat?

A. As part of ongoing internal record maintenance and update of activities, Etisalat requires updated documents from all customers in order to serve them better by granting access to digital self-service channels and establishing contact with authorized people only in an organization if required.


Q2. What happens after the updated documents are submitted?

A. Upon submission, Etisalat will create an authorization profile for each customer, and that authorized person will then become the primary contact for any transactional activity with Etisalat.


Q3. Which locations should I visit to submit the latest documents? 

We recommend that customers visit any of the below 4 locations with the required documents.


SPECIAL ROADSHOW EXPRESS COUNTERS & TIMINGS (AUH / DXB / AL AIN): 

Abu Dhabi: 

Etisalat T&A Building, 4th Floor, Old Airport Road, Opposite to HSBC Bank, Abu Dhabi, United Arab Emirates

Location Pin: Google Map

Timings: 8:00 AM – 5:00 PM (Sunday – Thursday)  

Ramadan Timings: 9:00AM – 3:00PM (Sunday – Thursday) 

 

Dubai: Location 1:

Etisalat Building, Al Baraha Business Center, 2nd floor, Next to Baraha Hospital, Al Baraha Area, Dubai, United Arab Emirates

Location Pin: Google Map  

Timings: 9:00 AM – 4:00 PM (Sunday – Thursday)  

Ramadan Timings: 9:00 AM – 2:00 PM (Sunday – Thursday) 

 

Dubai: Location 2:

Etisalat Hello Business Hub, Level 2, One JLT Building, Dubai, United Arab Emirates

Location Pin: Google Map 

Timings: 8:30 AM – 3:30 PM (Sunday – Thursday)  

Ramadan Timings: 10:00 AM – 3:30 PM (Sunday – Thursday) 


Al Ain:

Etisalat Al Ain Business Center, Al Ain BC, Al Ain/Abu Dhabi, United Arab Emirates

Location Pin: Google Map 

Day & Timings: 10:00AM – 3:00PM (Tuesday ONLY)  

Ramadan Timings: 10:00AM – 2:00PM (Tuesday ONLY)  


Q4. Where can I contact Etisalat to get more information on this process?

A. Customers can get more information by sending an email at customerfirst@etisalat.ae for any clarifications required.


Q5. Why did I get notified by an SMS or email to submit my latest documents to Etisalat?

We have noticed that your latest documents are not updated in our system, and there is no assigned authorized person profile for your company. As part of the ongoing collection of the latest documents of customers, we require these to be submitted.


Q6. Which documents would I need to submit to Etisalat if I am the owner of the company and authorized person too? Alternatively, which documents are required if I am not the owner?

A. If you are the owner of the company along with being the authorized person, Etisalat would still need your documents to be updated. While LOA might not be needed, your Trade License, Establishment Card and EID in original are still required to be presented at Etisalat counters for information update. For non-owners of the company who are designated to be the authorized person would need to carry all 4 original documents.


Q7. Do I need to take original documents and the copies with the company stamp?

Yes, you would need to carry stamped copies along with the original documents.


Q8. I have already submitted my latest documents to Etisalat recently but have gotten an SMS or email to submit them again.

Incase you have already submitted your documents, we request you to kindly ignore these reminders.