Q. What should I do if I forget my password?
A. In the case of a forgotten your password, click on the “forgot password” button on the login page and follow the on-screen instructions to reset your password.
Q. Do I need to install any special software or hardware?
A. Nope. Cloud EMR is a cloud-based solution which means all you need is a desktop or laptop and internet access. You can use any web-browser to access the system, although most users find the best efficiency when using Google Chrome.
Q. How do I migrate my patient data into Cloud EMR?
A. Our expert team will assist with migrating your patient data into Business Edge Cloud EMR. All you’ll need is to have your patient data (e.g. demographics, insurance, etc.) in a transferable format (e.g. Excel, CSV) and we’ll take care of the rest.
Q. How long does the implementation take?
A. On average, implementation is completed within one week. However, the amount of time can vary based on the needs of the specific customer and how quickly they want to get started.
Q. Is data safe on the cloud?
A. Absolutely. Your data is securely encrypted, stored and backed-up in the cloud. We also protect your data with the highest level of industry encryption standards.
Q. Who can access my medical records?
A. Your medical records can only be accessed by the authorities you allow. The data is kept in a confidential environment and cannot be accessed by any unauthorised person.
Q. Does Cloud EMR come with a patient portal?
A. Yes Cloud EMR has a comprehensive patient portal system which allows the user to create an exclusive patient profile. Apart from uploading and securing your medical records, you can also schedule appointments with doctors.
Q. Are there any implementation/activation fees?
A. Each Etisalat EMR plan has a one-time activation fee per licence of AED 100. Important note – with the Unlimited Licences plan, the AED 100 is only incurred for the first 31 licences activated (total AED 3100), beyond that license activation is free of charge.