Q. How is patient data protected in Riayati?
A. Patient data is treated with utmost confidentiality. Riayati HIE puts patients at the center and empowers them with the right of confidentiality. Patient consent policy provisions that the patients can make informed decision about who can access their medical records and the choice is properly recorded and maintained in the Riayati HIE.
Q. How is patient data used in Riayati?
A. The data will be also used for unified medical care, healthcare planning, disease surveillance, statistical analysis and research purposes.
Q. How is patient consent regulated with Riayati?
A. The patient must actively register their consent (opt-in) to provide access to their Electronic health information to the authorized healthcare professional on Riayati HIE. The consent can be registered at the healthcare facility or through the MoHAP patient portal. Once Patient opts-in healthcare professional can view and access the patient’s EHR. However, patients have the right to opt-out to stop view of their electronic healthcare records through a consent, collected at the healthcare facility or through the MoHAP Patient portal. Patient must provide consent each time when he or she visits to a new Healthcare facility. This consent will be collected at the healthcare facility.
Q. Which healthcare facilities are in the Riayati Network?
A. Riayati is connected with over 169+ healthcare facilities. You can view the complete list here.
Q. Do I need to install any special software or hardware?
A. Absolutely not. Cloud EMR is a cloud-based solution, which means all you need is a desktop, or laptop and internet access. You can use any web-browser to access the system, although most users find the best efficiency when using Google Chrome.
Q. How do I migrate my patient data into Cloud EMR?
A. Our expert team will assist with migrating your patient data into Business Edge Cloud EMR. All you will need is to have your patient data (e.g. demographics, insurance, etc.) in a transferable format (e.g. Excel, CSV) and we will take care of the rest.
Q. How long does the implementation take?
A. On average, implementation is completed within one week. However, the amount of time can vary based on the needs of the specific customer and how quickly they want to get started.
Q. Is data safe on the cloud?
A. Absolutely. Your data is securely encrypted, stored and backed-up in the cloud. We also protect your data with the highest level of industry encryption standards.
Q. Who can access my medical records?
A. Your medical records can only be accessed by the authorities you allow. The data is kept in a confidential environment and cannot be accessed by any unauthorised person.
Q. Does Cloud EMR come with a patient portal?
A. Yes Cloud EMR has a comprehensive patient portal system, which allows the user to create an exclusive patient profile. Apart from uploading and securing your medical records, you can also schedule appointments with doctors.
Q. Are there any implementation/activation fees?
A. Each Etisalat EMR plan has a one-time activation fee per licence of AED 100. Important note – with the Unlimited Licences plan, the AED 100 is only incurred for the first 31 licences activated (total AED 3100), beyond that license activation is free of charge.