What documentation is required for Internet Bundles?
You would require the following documents to subscribe to Etisalat’s Internet Bundles:
A. Original valid Trade License + color photocopy with signature.
B. Original valid Establishment Card + color photocopy with signature.
C. Original Passport of Company’s Authorized Contact/Sponsor + color photocopy with signature.
D. Original Power of Attorney or Letter of Authorization.
What is the minimum length of the contract for the bundle?
The minimum contract length of Internet Bundles is 12 months.
Is there any Domain or Web Hosting in Internet Bundles?
Yes, with Internet Bundles you will get Domain & Web Hosting.
Is the domain name free?
Kindly note that the domain name is renewed on a yearly basis and the minimum period of hire for it is 1 year.
Do Internet Bundles provide business emails?
Yes, it does. The number of emails given are based on the package subscribed.
Are Collaborate Lines provided with Internet Bundle subscriptions?
Free Collaborate Lines are only provided to Internet Bundles subscriptions with 5 (five) or more Communicate Lines.
Is there any warranty for the free devices (IP Phone)?
Yes, the warranty covers free devices for as long as the service is active.
What if I have a technical issue up on set up or have received misinformation?
Please be aware of our Penalty Free Service. This means that this service can be cancelled within 5 days from date of activation without any exit charges provided either of the below two conditions are satisfied:
- Technical Issue: The service is not working as promised by Etisalat or not in alignment with the T&C’s of the service.
- Misinformation: The customer has been misinformed before signing the contract.
Are there free minutes provided with the voice lines?
Each Voice Lines (except for Extension Line) comes with bundled 100 Flexi Mins & a Standard Phone. Bundled Flexi Mins can be used for Fixed to Mobile National Calls or Fixed to International Calls to the applicable countries as per the list.
What are the Exit Charges?
Exit charges during the Minimum Term would be 1 month of base plan fee + recovery of devices for the remaining contract months.
How are Fixed lines charged?
Fixed to Fixed call charges: Free (AED 0.15/min post consumption of 7,500 minutes FUP)
Fixed to Mobile call charges: AED 0.30/min
Download the application form and submit it along with the required documents.
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Click the following link to find out: International Destinations