Q. How does the Carryforward feature in Business First Plus work?
A. The key advantage of this plan starting at AED 110 is that you can carryforward its benefits for 3 months. This means, if you have subscribed to this plan on the 1st of Jan, you are authorized to carryforward the plan’s benefits to ensure all of the remainder allowances of the current month are used until the 30th of April. Similarly, this would continue for the next month, 1st of February until 31st May.
Q. Can I downgrade/upgrade between Business First Plus base plans?
A. If you are upgrading or downgrading within the Business First Plus Flavors, no exit charges would apply if the online offer has not been redeemed.
In the case that the online offer has been redeemed, you can upgrade/downgrade to plans only after the completion of the promotional period of two months with the contract being reset and exit charges being applied.
Q. Can I subscribe to any other add-on with an existing add-on activated?
A. Yes, absolutely. Each of the add-ons are independent in nature and users can pick and choose whichever add-ons they require to tailor their plans to suit their requirements.
Q. What are the exit charges?
A. Exit charges applicable for device and base plans as per the following:
(i) Exit from the Base Plan only – 1-month of base plan rental fee.
(ii) Exit from Base plan with a Device - 1-month base plan rental fee + remainder months of rental for device.
Q. Can I migrate from Business First Plus to any other Business plans?
A. Yes, you can easily migrate from Business First Plus Plan to any other plan that suits your requirements. Exit charges are subject to upgrade or downgrade and, your contract will reset from the date of migration.
Q. What happens if I take a Voice add-on on top of my carryforward voice allowance?
A. In this case, Carryforward Allowances will be prioritized.
Q. How can I check my plan’s balance allowances?
A. You can check your balance allowances by simply dialing *140#