Business First

Fuelled connectivity with non-stop data

Stay Connected. Stay Ahead. With Business First.

Presenting to you a range of high-performing mobile plans that offer voice & non-stop data, packaged together in one.

Business First Plans are mindfully designed to put your needs first to ensure you experience elevated efficiency, performance and uninterrupted connectivity. You also have the flexibility to customise add-ons to your plan based on your needs and have the option of a hassle-free upgrade within Business First Plans.

Indulge in continuous connectivity and an immense amount of non-stop data on the go with a Business First Plan by your side.

Carry Your Unused Mins Over For 3 Months For AED 10/Month!

Boost your plan with the unique Carryforward Add-on! This unique feature enables carrying all of your unused local & international minutes over across 3 months for just AED 10/Month!

Required Documents to Apply for Business First Plan:

  • Valid Copy Of Trade License 
  • Passport Copy With Valid UAE Visa Of Individual, As Authorised By Company
  • Emirates ID Copy Of Individual, As Authorised By Company
  • Letter Of Authority
  • Establishment Card

Contract durations is as per agreed original contract period between the client and Etisalat with two options being available: No Contract, 12-Month Contract and 24-Month Contract.

Billing Frequency: Monthly

All prices shown are excluding of 5% VAT charge.

A hassle-free upgrade/migration to any other Business First, Business First Plus & Business Xtreme Plans can be done without any exit charges.

Closed User Group (CUG) minutes are intra-company calling minutes allowing subscribers to make and receive calls within their designated group.

International minutes allowances are applicable to multiple destinations. Click here to view the list of applicable countries.

Flexi SMS covers local & international SMS.

Carryforward Add-on:

The Carryforward add-on allows you to carry your unused local minutes forward for 3 months. This plan is only applicable with Business First Plans.

For example: If you have subscribed to the Carryforward Add-on AED 10/month plan on the 1st of Jan then you will carry over your unused minutes for 3 months i.e. you will able to use the remaining allowances from Jan until 30th April and Feb remaining allowances until 31st May.

Once you have subscribed to the add-on, you will automatically be charged AED 10/month until you choose to unsubscribe. 

Should you migration to Prepaid Plan, you will automatically lose your Carryforward allowances. 

The Carryforward allowances i.e. minutes have 1st priority of consumption.

Penalty Free Service:

Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.

Out of Bundle charges within UAE

These charges will only be applied should you exceed the allocations as per your Mobile Business Plan.

Usage typeUsage Charges
International callingAED 2.4 per Min (charged on per minute basis)
Local callingAED 0.3 per Min (charged on per minute basis)
Closed User Group (CUG)AED 0.3 per Min (charged on per minute basis)
Local DataAED 1 per MB (charged on per 30KB basis)
National SMSAED 0.18 per SMS
International SMSAED 0.60 per SMS

Out of Bundle charges while Roaming

These charges will only be applied should you exceed the allocations as per your Mobile Business Plan.

Voice Call/SMSGCC CountriesRest of the world (ROW)Satellite, Maritime & Flight Operators
Incoming call AED/Min0.8084.255.25
Outgoing Voice Call to UAE AED/Min2.203/min9.515
Outgoing Local Voice Call AED/Min0.8814.510
Outgoing Voice Call to others AED/Min91315
Outgoing SMS AED/SMS0.2224
Incoming SMS AED/SMSFreeFreeFree
Data AED/KBAED 0.04626/30KB1 /30KB (Postpaid)
1.5 /30KB (Prepaid)
1 /10KB (Postpaid & Prepaid in Lebanon)
1 /30KB (Postpaid)
1.5 /30KB (Prepaid)

Q. How does unlimited data work with Business First Plans?

A. You will have non-stop data on select plans from AED 140 and above only. Upon crossing your data allowance, your speed will be reduced to 64 kbps, however you will continue to have access to internet.

Q. What is the cancellation/exit policy?

A. In cases of contract breach with early termination, exit fees will be applied. A one-time charge of AED 100 would be applicable on 12 & 24-Month Contracts. In addition, the customer must pay any outstanding amounts on the account.

Q. Can I downgrade/upgrade between base plans? 

A. Yes, you can upgrade or downgrade your current base plan; however, your contract will reset from the date of migration. No exit charges would apply.

Q. What is the charging pulse for Business First? 

A. Per-minute billing would be applicable with in-bundled allowances and out-of-bundle usages allowance for your Business First.

Q. Can I migrate from Business First to any other Business plans? 

A. Yes, you can easily migrate from Business First Plan to any other plan that suits your requirements. Exit charges will not apply; however, your contract will reset from the date of migration.

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