CCTV Solutions with in-depth analytics

Get real-time insights, centralized monitoring and rich analytics starting from AED 69/month.


 Keep an eye on your business, from wherever you are 

Merging security with intelligence and richer analytics

Secure your premises with a video surveillance solution that shields and boosts your business by offering you advanced intelligence tools, in-depth CCTV analytics, upgradeable cloud storage, centralized monitoring, a rich selection of HD cameras, 24/7 access from anywhere on any device and plenty more.

Top that with fixed pay-as-you-go monthly plans, no upfront costs or hidden charges, starting from only AED 69/month! 

State-of-the-art cameras & NVR hardware
Advanced analytics for a more informed business decisions
Built-in connectivity option available
Full on-call support for contract period

Documents required to apply

  1. Valid Copy of Trade License
  2. Power of Attorney of the signatory
  3. Passport Copy with valid UAE Visa of individual, as authorised by company
  4. Emirates ID copy of individual, as authorised by company
  5. Tenancy contract
  6. Letter of Authority
  7. Establishment Card
  8. Cease Form & existing non-e& Bill in case of migration from a different provider.

Billing Frequency: Monthly
Minimum Term: 36 Months
All prices shown are excluding of 5% VAT charge.

 subscriptions only.
A CCTV subscription is for the duration of 36 months.
In case of early contract termination:

  • Within/Before 12 months, i.e. early exit charges apply wherein the customer is liable to pay the full monthly fee of the remaining months of their contract based on the plan selected.
  • After 12 months, i.e. early exit charges apply wherein the customer is liable to pay 3 months of their full monthly fee based on the plan selected.

CCTV Service is a managed CCTV service providing surveillance solution packages to customers. The packages include hardware (cameras and network video recorders or NVRs), software (Video Management Solution with cloud storage) for remote viewing on customer mobile devices).

24/7 technical support included.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into e& Business Online Portal or e& Business App.

The CCTV Service information made available to Customer may, depending on the Service Packages and would include:

  • Live View Per Camera /Site.
  • Recordings Per Camera /Site.
  • Analytics Reports

Customer can access, copy or remove videos directly through local storage. USB port is provided in NVR for these operations.
The CCTV Service requires that customer must have at least any one of the following base services to avail the CCTV service.

  • Business Super
  • Business Super Plus
  • Internet Bundle 
  • Business Quick Start (Business Super + Voice)
  • Business Pro.

In the case of an existing connection, customer should have a fiber-based Optical Network Terminal (ONT) on site.

Building and layout diagrams should be provided by the customer in advance of installation. For External / Internal Shifting: The customer shall not be permitted to move the location of any of the equipment at the customer site used to deliver the CCTV service, unless such move is needed in accordance with the provisions of this section or otherwise the prior written consent of e& is obtained.

The customer may only move the equipment for the CCTV service to a different site where the base internet services procured by the customer from e& are also moved to a new customer site. Customer will be charged an additional one-time charge (OTC) on the base product, which includes OTC for external shifting of the CCTV Service per site.

Relocating e& Equipment for the CCTV Service within the existing customer site in which this is permitted. Customer will be charged an additional OTC for internal shifting per customer site, regardless of the number of cameras, as detailed in the Service Application Form.

Application form of Video Surveillance as a Service

In cases of contract breach with early termination in the first 12 months, exit fees will be applied as per the following: remaining number of months of contract × monthly rate subscription of CCTV package.

In cases of contract breach with early termination after the first 12 months, exit fees will be applied as per the following: Exit Charges for CCTV Contract=3 × monthly rate subscription of CCTV package

Penalty Free Service:
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.

What is CCTV? 

CCTV  is e& by e&’s complete security solution for businesses - comprising CCTV cameras, recording equipment, data storage and analytical software.

Are there any e& services I need to be subscribed to before subscribing to CCTV?

Yes, at least one of the following services: Business Quick Start, Internet Bundle, Business Super, Business Pro.

How will I be charged for CCTV?

CCTV incurs a one-time charge for installation and cabling. Subsequent to installation, payment is structured as a fixed monthly recurring charge for the duration of your contract period. No hidden fees. No extra costs.

Can I customise my CCTV package?

Absolutely. Once you have chosen your base package you can add any (or all) of the following: extra cameras, storage, network video recorders, analytics. We want you to be able to build the CCTV package that suits your business.

Is the Cloud/Data Centre within the UAE?

It is indeed. e&’s hosting facilities are situated in Abu Dhabi.

What analytics come as part of my base package?

For every four CCTV cameras in your chosen package, you will get one “People Counting” and one “Heat Map” included.

Are there any extra licensing costs?

Nope. Your monthly recurring charge is inclusive of all licensing costs.

What is the hardware warranty period?

The hardware warranty period is three years.

What is the contract duration?

The contract duration is three years.

Who will own the equipment?

After the contractual period, the customer owns all the equipment.

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