Documents required to apply
- Valid Copy of Trade License
- Power of Attorney of the signatory
- Passport Copy with valid UAE Visa of individual, as authorised by company
- Emirates ID copy of individual, as authorised by company
- Tenancy contract
- Letter of Authority
- Establishment Card
- Cease Form & existing non-Etisalat Bill in case of migration from a different provider.
Billing Frequency: Monthly
Minimum Term: 36 Months
All prices shown are excluding of 5% VAT charge.
Free Installation Offer for CCTV Device Only Plans
This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
In case of early contract termination:
- Within/Before 12 months, i.e. early exit charges apply wherein the customer is liable to pay the full monthly fee of the remaining months of their contract based on the plan selected.
- After 12 months, i.e. early exit charges apply wherein the customer is liable to pay 3 months of their full monthly fee based on the plan selected.
This offer is valid until the 30th of April 2023
VSaaS Service is a managed CCTV service providing surveillance solution packages to customers. The packages include hardware (cameras and network video recorders or NVRs), software (Video Management Solution with cloud storage) for remote viewing on customer mobile devices).
Free tampering events being Position Change, Quality Loss, Image Noise Detection, Blurred Image Detection and Compression Artifacts Detection are included in all base plans. 24/7 technical support included.
Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.
Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.
The VSAAS Service information made available to Customer may, depending on the Service Packages and would include:
- Live View Per Camera /Site.
- Recordings Per Camera /Site.
- Analytics Reports
Customer can access, copy or remove videos directly through local storage. USB port is provided in NVR for these operations.
The VSaaS Service requires that customer must have at least any one of the following base services to avail the VsaaS service.
- Business Super
- Business Super Plus
- Internet Bundle
- Business Quick Start (Business Super + Voice)
In the case of an existing connection, customer should have a fiber-based Optical Network Terminal (ONT) on site.
INSTALLATION
Building and layout diagrams should be provided by the customer in advance of installation. For External / Internal Shifting: The customer shall not be permitted to move the location of any of the equipment at the customer site used to deliver the VSaaS service, unless such move is needed in accordance with the provisions of this section or otherwise the prior written consent of Etisalat is obtained.
EXTERNAL SHIFTING
The customer may only move the equipment for the VSaaS service to a different site where the base internet services procured by the customer from Etisalat are also moved to a new customer site. Customer will be charged an additional one-time charge (OTC) on the base product, which includes OTC for external shifting of the VSaaS Service per site.
INTERNAL SHIFTING
Relocating Etisalat Equipment for the VSaaS Service within the existing customer site in which this is permitted. Customer will be charged an additional OTC for internal shifting per customer site, regardless of the number of cameras, as detailed in the Service Application Form.
Application form of Video Surveillance as a Service
In cases of contract breach with early termination in the first 12 months, exit fees will be applied as per the following: remaining number of months of contract × monthly rate subscription of VSaaS package.
In cases of contract breach with early termination after the first 12 months, exit fees will be applied as per the following: Exit Charges for VSaaS Contract=3 × monthly rate subscription of VSaaS package
Penalty Free Service:
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.
