Business Mobile Postpaid Plan - Frequently Asked Questions

  1. “Agreement” means the entire contractual agreement between Etisalat and the Customer in relation to the Service, comprising of those constituent parts listed in Clause 2.1 of the General T&Cs (Business).
  2. “Customer” means the person / entity who purchases or subscribes to the Service.
  3. “Etisalat” means Emirates Telecommunications Group Company PJSC.
  4. “General T&Cs (Business)” means Etisalat’s general terms and conditions for business products and services which are published on Etisalat’s website and are available through the other communications channels referred to in Clause 35 of the General T&Cs (Business). 
  5. “Minimum Term” has the meaning given to it in Clause 4(b).
  6. “Service” means the Business Mobile Postpaid Plan, as described in more details in Clause 3.
  1. “Agreement” means the entire contractual agreement between Etisalat and the Customer in relation to the Service, comprising of those constituent parts listed in Clause 2.1 of the General T&Cs (Business).
  2. “Customer” means the person / entity who purchases or subscribes to the Service.
  3. “Etisalat” means Emirates Telecommunications Group Company PJSC.
  4. “General T&Cs (Business)” means Etisalat’s general terms and conditions for business products and services which are published on Etisalat’s website and are available through the other communications channels referred to in Clause 35 of the General T&Cs (Business). 
  5. “Minimum Term” has the meaning given to it in Clause 4(b).
  6. “Service” means the Business Mobile Postpaid Plan, as described in more details in Clause 3.
  • The Business Mobile Postpaid Plan is a mobile post-paid service with optional value add-on services. The Customer has the flexibility to customize their post-paid service package by opting for cost effective add-on services which can give them extra SMS, international talk time, data, incoming roaming and/or business group calling, within the limits set by Etisalat.
  • In addition to the benefits stated in Clause 3(a) above, the Service may be bundled with smart phone devices with instalment plans extending over twelve (12), eighteen (18) or twenty-four (24) months. The smart phone devices with these instalment plans may also be provided as add-ons to the Service.
  • (a) The Agreement is valid and binding on and from the date on which it is submitted to and accepted by Etisalat (the “Effective Date”).
  • (b) The Agreement has a minimum term of either twelve (12), eighteen (18) or twenty four (24) months (“Minimum Term”) depending on the plan selected by the Customer, which starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”).

Please see Clause 6 of the General T&Cs (Business) for the provisions governing the Customer obligations and restrictions that apply to the Service.

Etisalat will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the applicable laws and regulations.

In addition to the provisions at Clause 12 of the General T&Cs (Business), the following provisions regarding the charges, billing and payment apply to the Service:

  • (a) In-bundle minutes are consumed on a per minute basis, and any out-of-bundle usage is charged on a per second basis.

Please see Clause 18 of the General T&Cs (Business) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by Etisalat.

  • (a) If the Customer wishes to terminate the Service, the Customer must give Etisalat thirty (30) days’ prior written notice.  
  • (b) The Customer acknowledges that, upon receipt of the Customer’s termination notice, it may take up to thirty (30) days to terminate the Customer’s account. The Customer shall pay all outstanding Charges for the Service rendered until the Customer account is terminated. Any usage in relation to the Service after the termination of the Agreement shall be billed at standard undiscounted rates.
  • (c) If the Customer elects to terminate the Service before the end of the Minimum Term or before the end of the instalment plan (i.e. twelve (12), eighteen (18) or twenty-four (24) months’ period), the Customer shall be obliged to pay early termination Charges to Etisalat. Early termination Charge are calculated as follows:
  1. (i) For Base plan- The equivalent of one (1) month in monthly rental Charges for the basic Service  or AED 1000 whichever is lower; 
  2. (ii) For Base plan with bundled smart phone devices (if applicable) - Device monthly instalment Charges x (number of remaining months – 1) of the Minimum Term + Base plan exit Charges (the equivalent of one (1) month in monthly rental Charges for the basic Service or AED 1000 whichever is lower);
  3. (iii) For Base plan with add on smart phone devices (if applicable) - In the case of termination before the end of the Minimum Term: Device monthly instalment Charges x number of months remaining until the end of the instalment plan + Base plan exit Charges (the equivalent of one (1) month in monthly rental Charges for the basic Service or AED 1000 whichever is lower);

In the case of termination after the end of the base plan Minimum Term but before the end of the device instalment plan term: Device monthly instalment Charges x number of months remaining until the end of the instalment plan

  • (d) In addition, Etisalat is entitled to recover early termination Charges as set out in Clause 9(c) above where Etisalat terminates the Agreement as a result of a breach by the Customer. 

The Customer may contact Etisalat to discuss the Service (including these Service Specific Terms and the General T&Cs (Business)), or any other product or service offered by Etisalat, by using any of the communications channels stated in Clause 35 of the General T&Cs (Business).

Please see Clause 14 of the General T&Cs (Business) for the provisions governing VAT Value Added Tax that apply to the Service.