Frequently asked questions

For more information on New Freedom plans, click here.

Terms and conditions

Please read our terms and conditions for New Freedom plans.
Please read our general terms and conditions.

Flexible minutes/unlimited calls - Applicable countries

  • Eligible countries: Flexi minutes/unlimited calls can be made to both local and selected international countries. For the full list of the eligible countries, click here
  • Unlimited calls to one preferred country: You will be able to change the preferred country once in a month

Other ways to change your plan

By visiting your nearest Etisalat Business Centres, outlet or by calling 101 from your prepaid plan.

Roaming benefits

  • Use local data and minutes while roaming with ‘Roam like home’ packs starting from AED 100/week only
  • Get 2GB roaming data for 12 months with New Freedom plans 600 and 700. Simply opt-in by sending ‘AC DATAROAMING’ to 1012
  • Get 40GB in Preferred Roaming Partners. ‘Roam like Home’ data with New Freedom plans 1200 and 1300. Please note that your data speed will be reduced to 128Kbps after 40GB is consumed

Exit charge policy

For plans with 12-month commitment, an exit charge equal to the plan’s 1-month instalment or AED 1,000 (whichever amount is lower) will apply in case of early termination.

Local: AED 0.32/min
International: As per the standard rates on per-second basis
Local: AED 0.19/SMS
International: AED 0.63/SMS
Local: AED 0.47/50KB
International: AED 1.89/50KB
Video calls
Local: AED 0.63/min
International: As per overseas operator rates
*5% VAT included
Etisalat’s international calling rates

This is the best time to be on Postpaid

Upgrade from Prepaid now and get AED 225 discount over 3 bills on New Freedom plans

Etisalat international calling rates

Call your home country and over 100 others. Browse through the list of standard international calling rates to find out the charges for each country.

New Freedom features

Want to upgrade your Postpaid plan?

Change your plan to a New Freedom plan that truly gives you a choice of unlimited local/ international calls and unlimited data in addition to many more benefits.

Popular Questions

New Freedom plans are a portfolio of postpaid plans which give you the freedom to keep any conversation going with unlimited local and international calls on select plans. You can even reach out to more people for less by committing to these plans for 12-months.

You can also enjoy exclusive benefits on data and minutes and get instant access to Smiles ‘Unlimited Buy 1 Get 1’ vouchers.

Get tons of discounts worth AED 20/month on shopping, dining, wellness and travel with Smiles ‘Unlimited Buy 1 Get 1’ vouchers. Simply download the ‘Smiles UAE’ mobile app, register with your mobile number and start redeeming the offers today.

We will send a reminder one week and one day before the commitment period expires so you can renew it and continue enjoying the discounted plan. Otherwise, you will be moved to a no-commitment plan that is equal to the previous plan and will be charged according to the new plan.

You can cancel your postpaid plan through My Etisalat UAE app or by visiting your nearest Etisalat outlet or by calling customer care at 101.

Note: If your plan has a minimum commitment period, you will need to pay an early exit charge equal to one month’s instalment or AED 1,000 (whichever is the lowest amount) in addition to other usage charges applicable.

Need more information?

Please read our frequently asked questions.

Other Plans

Bring more value to your life


Bill Limit

Keep your Postpaid bill under control.

Value-added services

Fill your extra needs, whether they're concerning calls, data, credit or SMSs.

Multi SIM

Share your package with up to 5 SIM cards with the new Etisalat Multi SIM.

Deal of the Day

Discounts on data packs, freebies on talk time and other great benefits.


Enjoying free internet access at more than 350 locations across the UAE.

Data & Credit Transfer

Help keep your family and friends stay in touch.

Incoming Voice Roaming

Enjoy a wide range of incoming voice roaming packages