These specific terms and conditions (“Service Specific Terms”) apply in relation to the provision of the Service by Etisalat to the Consumer, in addition to the other constituent parts of the Agreement between Etisalat and the Customer.

Means the entire contractual agreement between Etisalat and the Customer, comprising of the constituent parts set out in Clause 3 of the General T&Cs (Consumer).

a. The Service is a postpaid mobile telecommunications service made available to the Customer by using a SIM card issued by Etisalat. The Service is available either with a Minimum Term of twelve (12) months or with no such Minimum Term. The Customer may use the Service throughout the UAE and, subject to conditions, in other countries. The Service may be used for voice calls, SMS and mobile data usage.

a. The Agreement is valid and binding on and from the date on which it is submitted to and accepted by Etisalat (the “ Effective Date ”).

a. The Customer acknowledges that the Service is provided for his or her personal use only and will not resell or allow any third party to use the Service for remuneration or otherwise commercially exploit the Service.

Etisalat will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the law.

a. The Customer will be invoiced in arrears on a monthly basis for all Charges incurred in relation to the Service.

Please see Clause 19 of the General T&Cs (Consumer) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by Etisalat.

a. If the Customer wants to terminate the Service, he/ she must give Etisalat prior written notice.

The Customer may contact Etisalat to discuss the Service (including these Service Specific Terms and the General T&Cs (Consumer), or any other product or service offered by Etisalat, by using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).

Please see Clause (32) of the General T&Cs (Consumer) for the provisions governing VAT (Value Added Tax) that apply to the Service.

These Delivery Terms and Conditions form part of the entire contractual Agreement between Etisalat and you including the General Terms and Conditions (Consumer and Business) regarding delivery of Etisalat products or services to customers based on their order placed using a digital communication channel (the “Delivery Service”). They do not apply in instances whereby the customers purchase a product or service in Etisalat business centers, outlets or other physical locations, where such products or services are handed over to the customer immediately.

We-etisalat-are committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorised use or disclosure of your personal information. This Privacy Policy (together with the terms and conditions relating to the services you have subscribed to) explains what personal information we have, how we use it and how you can check and update any personal information we have about you.

By subscribing to any of our services or by accessing any of our sites, you acknowledge and agree that this Privacy Policy applies to all services offered by us and to all of our sites, but excludes services and sites that have separate privacy policies that do not incorporate this Privacy Policy.