wasel-flexi-yearly-plans

Wasel Flexi Yearly Plans
1. Introduction
2. Definitions
3. Service description
4. Commencement & Duration
5. Customer Obligations & Restrictions
6. Etisalat's obligations
7. Charges, Billing & Payment
8. Customer credit, advance payment& deposits
9. Suspension, disconnection or termination by Etisalat
10. Termination by the customer
11. VAT
12. Contacting Etisalat

Benefits

Full flexibility: You can choose data and minutes based on your needs
Double data promo will be applicable for the entire validity period.
Unlimited calling to one preferred Etisalat mobile number
Unlimited data to make voice & video calls using GoChat Messenger App with select plans.
Wide variety of data, Flexi and international minutes add-ons to choose from

Plan Rules

Data and Flexi minutes will be credited every 28 days for a total of 13 times (364 days)
Allowances are valid for 28 days from the activation date
Plans will automatically renew at the end of the plan’s validity
Data’s benefits can be used for usage within UAE only
Unused allowances by the end of each 28-day cycle will be forfeited and will not be carried forward to the next cycle
The plans can co-exist with other data and combo packages
Flexi minutes will be used for calls within UAE (excluding special numbers like 600) and select IDD destinations as listed in the link: http://www.etisalat.ae/flexiprepaidinternational
Yearly plan’s price will be charged upfront and will cover the subscription for 1 year
No refund will apply on paid subscription in case you change the plan or unsubscribe

Managing Preferred Numbers

Preferred number can be any local Etisalat mobile number
After subscribing to the plan, you can set and manage your preferred Etisalat mobile number by using a quick code or My Etisalat UAE mobile app
You can call 1 preferred number for free while subscribed to any Wasel Flexi yearly plans
Every time a plan’s allowances reset, you will be able to update preferred number only once

Charges

A one-time connection fee of AED 57.75 (waived off for online purchases)
For more information on call, data and SMS charges, click here

Lifecycle rules

You can enjoy lifetime validity on the plan as long as your subscription is active
If you don’t renew your plan within 21 days of the expiry date, outgoing services on your plan will be barred while incoming services will continue to work
During the outgoing barred period, you can renew your plan by recharging your plan equal to or higher than the plan’s value
- In case the plan is not used for 3 consecutive months, AED 10 will be charged per quarter (once each 3 months) to remain in the lifetime validity
- In case you don’t have AED 10, the plan will be deactivated, and the mobile number will be retained for a period of 12 months
- During this period of 12 months, the plan can be revived anytime by recharging and using the plan
- If no usage is observed during the 12-month period, the plan will be deactivated, and revival will no longer be possible

Un-subscription and migration rules

Un-subscription from any yearly Wasel Flexi plan and moving to a Prepaid Wasel plan:
- You will lose all allowances from the existing month
- Remaining allowances from the yearly plans will not be credited
Upgrade/downgrade between Wasel Flexi yearly plans:
- Existing month’s allowances from the old plan will remain till the end of month and monthly allowances will be reset at the end of the yearly plan’s validity
- By the end of the old plan’s validity, the old plan will not renew automatically
- New plan’s allowances will be credited on spot for a total of 13 times in a year
- Old and new plan will coexist till the expiry date of the old plan
Moving from yearly Wasel Flexi plan to monthly Wasel Flexi plan:
- New monthly plan’s allowances will be credited on the spot
- Monthly plan will automatically renew every 28 days
- Remaining allowances from the old yearly plan will continue to reset every 28 days till the end of the plan’s yearly validity only
- Old yearly plan and new monthly plan will coexist till the expiry date of the yearly plan

Notifications

While the bundle is active, you will be notified about the usage:
- At 50%, 80% and 100% consumption of the monthly usage limit. You can also text a code to check your balance.
To check your remaining Data or minutes download My Etisalat UAE Mobile App or send VOICE to 1012 for Flexi minutes and DATA to 1010 for mobile data.

These specific terms and conditions (“Service Specific Terms”) apply in relation to the provision of the Service by Etisalat to the Consumer, in addition to the other constituent parts of the Agreement between Etisalat and the Customer.

a) Add-ons

Means additional services for voice calls, SMS and mobile data usage which the Customer can subscribe to through the Etisalat mobile application or by using one of the other communications channels referred to in Clause 30 of the General T&Cs (Consumer) at the applicable Charges as specified on the Etisalat website.

b) Agreement

Means the entire contractual agreement between Etisalat and the Customer, comprising of the constituent parts set out in Clause 3 of the General T&Cs (Consumer).

c) Customer

Means the person who purchases or subscribes to the Service.

d) Etisalat

Means Emirates Telecommunications Group Company P.J.S.C. and any of its wholly-owned subsidiaries.

e) Etisalat Mobile Application

Means a mobile application referred to as Etisalat UAE.

f) Identification Document

Means a document which establishes the identity of a Customer.

g) General T&Cs (Consumer)

Means Etisalat’s general terms and conditions for consumer (i.e. non-business) products and services which are published on Etisalat’s website.

h) Service

Means the prepaid mobile telecommunications service made available by Etisalat under the following brand or service names, as described in more details in Clause 3:

“Wasel Prepaid”
“Wasel Flexi”
“Visitor Line”
“Five Prepaid”

i) Subscriber Identity Module Card (SIM)

Means the registration chip card that shall be entered into the Customer's compatible terminal equipment whereby the Customer shall be identified by on the mobile telecommunications network.

(a) The Service is a prepaid mobile telecommunications service made available to the Customer by using a SIM card issued by Etisalat. The Service can be used for voice calls, SMS and mobile data usage, as applicable.

(b) Details for each service are as specified on the following Etisalat websites

For Wasel Prepaid, Wasel Flexi & Visitor Line– www.etisalat.ae.
For Five Prepaid– www.fivemobile.ae.

(c) The following lifecycle rules shall be applicable only to Wasel Flexi:

Customer can enjoy lifetime validity on Wasel Flexi as long as Customer has an active plan subscription.
If Customer does not renew their plan within 21 days of expiry of their plan, the outgoing services on such Customer’s line will be barred while incoming services will continue to work.
During the outgoing barred period, Customer can renew their plan by recharging their line with equal or higher than the plan value.

a) The Agreement is valid and binding on and from the date on which it is submitted to and accepted by Etisalat (the “ Effective Date ”). ”).

b) With respect to Wasel Prepaid, Wasel Flexi and Five: the Term of the Agreement starts on the date on which Etisalat makes the Service available to the Customer ( “Activation Date” ) and will continue to be in force for an indefinite period until it is terminated by one of the Parties.

(c) With respect to Visitor Line: the term of the Agreement starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”) and will continue to be in force as follows:

For Customer who holds a Non-UAE passport (including a GCC passport) with entry stamp, for a duration of ninety (90) days from the date of the entry stamp or the expiry date of the Identification Document, whichever comes sooner, provided that the maximum period shall be ninety (90) days only.
For Customer who holds Non-UAE passport (including a GCC passport) without entry stamp, for a duration of thirty (30) days from the date of Activation Date or the expiry date of the Identification Document, whichever comes sooner, provided that the maximum period shall be thirty (30) days only.
For Customer who holds a GCC national ID, for a duration of ninety (90) days from the date of Activation Date or the expiry date of the Identification Document, whichever comes sooner, provided that the maximum period shall be ninety (90) days only.

(d) This Agreement does not have a minimum term or a minimum commitment period.

Please see Clause 8 of the General T&Cs (Consumer) for the provisions governing the Customer obligations and restrictions that apply to the Service.

Etisalat will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the law.

a) The standard Charges applicable to the Service shall be as specified on the website(s) as specified in Clause 3 above.

(b) The voice units are metered on the following basis:

Wasel Prepaid and Wasel Flexi – per second
Five – per second
Visitor – per minute

(c) The Customer may subscribe for add-ons by using the Etisalat mobile application or by using one of the other communications channels referred to in Clause 30 of the General T&Cs ( Consumer ).

(d) The Charges for Add-ons shall be as specified on the website(s) referred to in Clause 3.

(e) All Charges for Add-ons shall be payable in advance.

(a) Etisalat reserves the right to collect an advance payment from the Customer to cover the cost of connection or rental charges.

(b) The Customer may migrate the Service to Etisalat mobile postpaid service at any time if the Customer fulfills all the prerequisites required for such migration.

(c) The Customer may check their credit balance at any time by calling 121 or dialing *121#, or by using Etisalat’s mobile application.

(d) The Customer may recharge their credit balance at any time by calling 120, dialing *121*[card number] # or by using Etisalat’s mobile application.

a) Please see Clause 19 of the General T&Cs ( Consumer ) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by Etisalat.

(b) Where Etisalat terminates the Service in accordance with Clause 19 of the General T&Cs (Consumer), any advance payments / outstanding credit balance will be forfeited.

(c) Following suspension or disconnection and prior to termination of the Service, the Customer may request Etisalat to reconnect the Service at Etisalat’s discretion, provided that (i) the Customer has settled any outstanding charges and (ii) the respective mobile number(s) (if any) have not been reallocated by Etisalat according to the applicable rules.

(d) In respect of “Visitor Line” only: the term of the Agreement may be (repeatedly) extended as per the conditions stipulated in Clause 4(c) above. If any one of the applicable conditions is not met the Service shall be suspended by Etisalat.

(e) In respect of “Wasel Prepaid, Wasel Flexi” and “Five” only: If the Customer does not use the Service by recharging the credit balance or making or receiving voice calls or SMS (which is not an Etisalat promotional SMS) for a period of ninety (90) consecutive days, the Service shall be temporarily suspended by Etisalat and Etisalat shall inform the Customer of such suspension.

If the Customer recharges their credit balance no later than one (1) year following such temporary suspension, the Service shall automatically be reactivated. The Service shall also be automatically reactivated if the Customer within the same period of maximum one (1) year following such temporary suspension makes or receives a call or sends or receives an SMS, which is not an Etisalat promotional SMS.

If the Service is not reactivated by the Customer by recharging their credit balance, making or receiving calls or sending or receiving SMS after ninety (90) consecutive days of inactivity, and subject to sufficient credit balance, a Charge of ten (10) Dirhams (AED 10,-) per each period of ninety (90) days shall be applicable in order for the Service to remain active. Such Charge shall be debited from the Customer’s credit balance.

If however the Customer’s remaining credit balance lower than ten (10) Dirhams (AED 10,-) to cover the applicable Charge, Etisalat will use all the remaining credit balance to cover the applicable Charge at least partially and the Service shall remain suspended.

Following the suspension of the Service, Etisalat shall retain the mobile number assigned by Etisalat to the Customer for a period of one (1) year. During this one-year period and subject to Clause 9 (c) above, the Customer may reactivate the Service at any time by recharging their credit balance, making an outgoing call or sending an SMS subject to sufficient credit balance on the Customer account. If there is no usage of the Service by the Customer during this entire one-year period, the Service shall be permanently disconnected and the Agreement terminated by Etisalat and the Customer shall not be able to reconnect/reactivate the Service any more. The Customer shall not be able to reclaim the mobile number assigned by Etisalat for the Service.

a) If the Customer wants to terminate the Service, he/she must give Etisalat prior written notice.

(b) Where the Customer terminates the Service, the Customer will not be entitled to a refund of any advance payments / outstanding credit balance. However, the Customer may transfer the same to another account with Etisalat provided that the Customer notifies Etisalat of the transferee details prior to the termination of the Service.

(c) The Customer shall be able to change its service provider and retain the same mobile number (i.e. to port out) at any time provided that the Customer fulfills all the prerequisites required for mobile number portability as specified on the Etisalat website.

Please see Clause 32 of the General T&Cs (Consumer) for the provisions governing VAT (Value Added Tax) that apply to the Service

The Customer may contact Etisalat to discuss the Service (including these Service Specific Terms and the General T&Cs (Consumer), or any other product or service offered by Etisalat, by using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).

Wasel Flexi Yearly Plans