• Original Emirates ID
• Any of the following documents:
  • Stamped salary certificate (minimum salary: AED 2,500)
  • Vehicle licence
  • Three months bank/online bank statement
  • Last month’s utility bill with physical address
  • Tenancy/ownership contract
  • Ministry of Labour contract (minimum salary: AED 2,500)

For more information on New Freedom plans, click here.

Please read our terms and conditions for New Freedom plans.
Please read our general terms and conditions.

• Eligible countries: Flexi minutes/unlimited calls can be made to both local and selected international countries. For the full list of the eligible countries, click here
• Unlimited calls to one preferred country: You will be able to change the preferred country once in a month

Special restrictions

• *The speed of Non-Stop Local Data is up to 10Mbps (Less than the usual e& network speed)
• Multisim is not allowed on this plan, in case customer migrating to this plan with multi-sim, the additional sim will be cancelled. 
• Data balance transfer is not allowed.

By visiting your nearest e& Business Centres, outlet or by calling 101 from your prepaid plan.

• Use local data and minutes while roaming with ‘Roam like home’ packs starting from AED 100/week only
• Get 2GB roaming data for 12 months with New Freedom plans 600 and 700. Simply opt-in by sending ‘AC DATAROAMING’ to 1012
• Get 40GB in  Preferred Roaming Partners.  ‘Roam like Home’ data with New Freedom plans 1200 and 1300. Please note that your data speed will be reduced to 128Kbps after 40GB is consumed

• All postpaid plans come with a maximum cap on the outstanding charges incurred.
• The accumulated charges include unpaid amounts from the previous billing month and usage charges incurred this month. You will be notified when this amount reaches 80%, 90%, 95% and 100% of your limit.
• Your services will be suspended when the cap has been reached. You can unlock them by paying all your dues.
• The exact amount of the maximum cap is determined after your account has been verified during the purchase or change process. It may be periodically revised by e& based on your usage and payment history.
• You can adjust your plan’s credit limit on My e& UAE app or our Self-Care portal to control your spending.

For plans with 12-month commitment, an exit charge equal to the plan’s 1-month instalment or AED 1,000 (whichever amount is lower) will apply in case of early termination.

Note: In case the Customer has been assigned a Silver category number with the Service, the Customer shall not be permitted during the Minimum Term to:

1. Transfer or assign the right of use of the Silver category number to another customer.
2. Downgrade the Service.
3. Migrate the Service to any other e& mobile prepaid or postpaid plan; or
4. Port out the Silver category number.