About uTap Payment Solutions
Required Documents:
The list of documents needed to be a uTap Merchant are as follows:
For Business Proof
- Trade License/License Document (Copy)
- Articles of Association/Memorandum of Association (If applicable)
- Tax Registration Certificate (If applicable)
For Authorised Signatory
- Passport, Visa and Emirates ID of Shareholders & Authorised Signatory (Copy)
- Passport, Visa and Emirates ID of the ultimate beneficial owner (If applicable) (Copy)
- Valid Notarized Power of Attorney of Authorised Signatory (If applicable) (Copy)
For Bank Accounts
- Bank statement with IBAN number (Copy)
- Collateral/Security Deposit (if applicable for e-commerce & marketplace)
Contract duration is as per agreed original contract period between the client and Etisalat with three options being available: 12-Month, 24-Month and 36-Month Contracts.
Billing Frequency: Monthly
All prices shown are excluding of 5% VAT charge.
- All charges connected with uTap product purchased will be based on the plan and duration.
- A valid payment method will need to be provided to cover all fees, including the subscription, transactions, and any additional fees applicable.
- Any transaction fees/charges from third-party services would be charged to your billing and is not included in your uTap subscription fee.
This service is sold on Etisalat SaaS Marketplace. When you set up an account on the Etisalat SaaS Marketplace, you will be issued a password, for which you are solely responsible for maintaining the confidentiality of your accounts and passwords, and for restricting access to them.
Other Charges:
- All charges connected with uTap product purchased will be based on the plan and duration.
- A valid payment method will need to be provided to cover all fees, including the subscription, transactions, and any additional fees applicable.
- Any transaction fees/charges from third-party services would be charged to your billing and is not included in your uTap subscription fee.
Support
In the complete duration of your uTap subscription, you will have access to support that is reachable at 800UTAP for all product and payment transaction-related queries. 800UTAP offers 24/7 uptime and performance monitoring, application bug fixes, technical and banking support, platform updates for the solution, security patches and back-up management.
Early Exit:
In cases of contract breach with early termination before end of the contract duration, the following exit fees would apply:
- Exit from the base plan only, no hardware or devices involved – 1-month of base plan rental fee.
- Exit from base plan with a device - 1-month base plan rental fee + remainder months of rental for device.
Service Termination:
Once this service has been terminated, the subscriber will need to make any/all back up of their business data. Etisalat will not provide any back-up services and will not be liable for any data loss or depletion by the third-party.
Penalty Free Service:
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.
Special Offer for WIO Bank Customers
Enjoy exclusive rates and benefits with our special offer for WIO Bank customers.
Maximize your savings and efficiency with our tailored payment solutions.
Package
| Commercial Rate
| Rate for WIO Bank Customers
|
Regular
| 1.45% + AED 0.35 per transaction
| Flat MDR of 2.05% for all domestic card transactions + No Flat Fee
|
International Transactions
| 2.50%
| 2.50%
|
Premium
| 2.30%
| -
|