1. Wasel Flexi Line
  2. 1. Introduction
  3. 2. Definitions
  4. 3. Service description
  5. 4. Commencement & Duration
  6. 5. Customer Obligations & Restrictions
  7. 6. Etisalat's obligations
  8. 7. Planned & Unplanned Outages
  9. 8. Charges, Billing & Payment
  10. 9. Customer credit, advance payment & deposits
  11. 10. Subscriber compensation scheme
  12. 11. Spending Caps
  13. 12. Refund of credit balance
  14. 13. Penalty-free service cancellation
  15. 14. Suspension, disconnection or termination by etisalat
  16. 15. Termination by the customer
  17. 16. VAT
  18. 17. Changes by etisalat
  19. 18. Contacting etisalat

Benefits

  • Full flexibility: You can choose data and minutes based on your needs
  • Promo double data on all plans for 6 months from the date of activation
  • Unlimited calling to one preferred Etisalat mobile number
  • Unlimited data to make voice & video calls using GoChat Messenger App with any plan starting from AED100.
  • Wide variety of data, Flexi and international minutes add-ons to choose from

Main Rules

  • Your chosen plan will be valid for 28 days and will automatically renew at the end of validity period
  • Data can be used within the UAE only
  • Your unused allowances will be forfeited after the expiry of the plan
  • Outgoing services will be barred if you don’t renew your plan within 21 days of its expiry date
  • To inquire about your balance, dial *101*50# and follow the menu
  • Add and manage the plans by dialing *101*50#
  • You will be able to upgrade/downgrade between the different plans at any time
  • In case of upgrade/downgrade, the latest subscription will always be renewed, and your original plan’s allowances will be kept till the end of the validity period
  • You can migrate in and out of Wasel Flexi Plan anytime – during migration only Main Account balance will be carried forward
  • To view eligible country codes, click here

Managing Your Preferred Number

  • You can call 1 preferred number for free while subscribed to any Wasel Flexi plan
  • Your preferred number can be any local Etisalat mobile number by dialing *101*50#
  • Call forwarding service cannot be set to your preferred number
  • After each subscription/renewal/change of plan, you can update your preferred number only once
  • During auto-renewal of your plan, the set preferred number would be automatically carried forward

Lifecycle Business Rules

  • You will enjoy outgoing services as long as you have an active Wasel Flexi plan, or you are still within the 21-days grace period
  • If you don’t renew your plan within 21 days, outgoing services will be barred
  • During the outgoing barred period, incoming calls will continue, and you will be able to renew your plan by recharging the plan

Charges

  • A one-time connection fee of AED 57.75 (waived off for online purchases)
  • For more call, data and SMS charges, click here

These specific terms and conditions (“Service Specific Terms”) apply in relation to the provision of the Service by Etisalat to the Consumer, in addition to the other constituent parts of the Agreement between Etisalat and the Customer.

a) “Add-ons”

Means additional services for voice calls, SMS and mobile data usage which the Customer can subscribe to through the Etisalat mobile application or by using one of the other communications channels referred to in Clause 30 of the General T&Cs (Consumer) at the applicable Charges as specified on the Etisalat website or by dialing *101#.:.

b) “Agreement”

Means the entire contractual agreement between Etisalat and the Customer, comprising of the constituent parts set out in Clause 3 of the General T&Cs (Consumer).

c) “Customer”

Means the person who purchases or subscribes to the Service.

d) “Etisalat”

Means Emirates Telecommunications Group Company P.J.S.C. and any of its wholly-owned subsidiaries.

e) “Etisalat Mobile Application”

Means a mobile application referred to as Etisalat UAE.

f) “Identification Document”

Means a document which establishes the identity of a Customer.

g) “General T&Cs (Consumer)”

Means Etisalat’s general terms and conditions for consumer (i.e. non-business) products and services which are published on Etisalat’s website.

h) “Service”

Means the prepaid mobile telecommunications service made available by Etisalat under the following brand or service names, as described in more details in Clause 3:

  • “Wasel Prepaid”
  • “Wasel Flexi”
  • “Visitor Line”
  • “Five Prepaid”.
  • “Emirati Wasel”

i) “Subscriber Identity Module Card (SIM)”

Means the registration chip card that shall be entered into the Customer's compatible terminal equipment, whereby the Customer shall be identified on the mobile telecommunications network.

(a) The Service is a prepaid mobile telecommunications service made available to the Customer by using a SIM card issued by Etisalat. The Service can be used for voice calls, SMS and mobile data usage, as applicable.

(b) Details for each service are as specified on the following Etisalat websites

  • (i) For Wasel Prepaid, Wasel Flexi, Emirati Wasel & Visitor Line– www.etisalat.ae/wasel
  • (ii) For Five Prepaid– www.fivemobile.ae.

(c) The following lifecycle rules shall be applicable only to Wasel Flexi and Emirati Wasel:

  • (i) Customer can enjoy lifetime validity on Wasel Flexi and Emirati Wasel as long as the Customer has an active subscription plan.
  • (ii) If Customer does not renew their plan within 21 days of expiry of their plan, the outgoing services on such Customer’s line will be barred, while incoming services will continue to work.
  • (iii) During the outgoing barred period, Customer can renew their plan by recharging their line with equal or higher than the plan value.

(a) The Agreement is valid and binding and in full force on and from the date on which the Customer submits a Service Application Form and accepted by Etisalat, or otherwise when Etisalat registers the Customer subscription or purchase of the Service (the “Effective Date”).

(b) With respect to Wasel Prepaid, Wasel Flexi, Emirati Wasel and Five, the Term of the Agreement starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”) and will continue to be in force for an indefinite period until it is terminated by one of the Parties.

(c) With respect to Visitor Line, the term of the Agreement starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”) and will continue to be in force as follows:

  • (i) For Customer who holds a Non-UAE passport (including a GCC passport) with entry stamp, for a duration of ninety (90) days from the date of the entry stamp or the expiry date of the Identification Document, whichever comes sooner, provided that the maximum period shall be ninety (90) days only.
  • (ii) For Customer who holds Non-UAE passport (including a GCC passport) without entry stamp, for a duration of thirty (30) days from the date of Activation Date or the expiry date of the Identification Document, whichever comes sooner, provided that the maximum period shall be thirty (30) days only.
  • (iii) For Customer who holds a GCC national ID, for a duration of ninety (90) days from the date of Activation Date or the expiry date of the Identification Document, whichever comes sooner, provided that the maximum period shall be ninety (90) days only.

(d) This Agreement does not have a minimum term or a minimum commitment period.

Please see Clause 8 of the General T&Cs (Consumer) for the provisions governing the Customer obligations and restrictions that apply to the Service.

Etisalat will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the law.

Please see clause 14 of the General T&Cs (Consumer) for the provisions relating to outages.

(a) The standard Charges applicable to the Service shall be as specified on the website(s) at www.etisalat.ae/prepaidcharges as specified in Clause 3 above.

(b) The voice units are metered on the following basis:

  • (i) Wasel Prepaid, Wasel Flexi and Emirati Wasel – per second
  • (ii) Five – per second
  • (iii) Visitor – per minute

(c) The Customer may subscribe for add-ons by using the Etisalat mobile application or by using one of the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).

(d) The Charges for Add-ons shall be as specified on the website(s) or by dialing *101# as referred to in Clause 3 above.

(e) All Charges for Add-ons shall be payable in advance.

(a) Please see clause (16) of the General T&Cs (Consumer) for the provisions relating to Customer Credit, advance payments and deposits.

(b) Etisalat reserves the right to collect an advance payment from the Customer to cover the cost of connection or rental charges.

(c) The Customer may migrate the Service to Etisalat mobile postpaid service at any time if the Customer fulfills all the prerequisites required for such migration.

(d) The Customer may check their credit balance at any time by calling 121 or dialing *121#, or by using Etisalat’s mobile application.

(e) The Customer may recharge their credit balance at any time by calling 120, dialing *121* (card number) # or by using Etisalat’s mobile application.

Please see Clause (5 d) and (14 f) of the General T&Cs (Consumer) for the provisions governing compensation which the Customer may be entitled to subject to certain terms and conditions. 

Please see Clause (16 g) of the General T&Cs (Consumer) for the terms and conditions that apply regarding optional non-telecommunications Services.

Please see Clause (24 e) and (24 f) the General T&Cs (Consumer) for the provisions governing refund of credit balance for prepaid services.

Please see Clause (20 e) of the General T&Cs (Consumer) for the provisions governing penalty-free service cancellation.

(a) Please see Clause (19) of the General T&Cs (Consumer) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by Etisalat.

(b) Following suspension or disconnection and prior to termination of the Service, the Customer may request Etisalat to reconnect the Service at Etisalat’s discretion, provided that (i) the Customer has settled any outstanding charges and (ii) the respective mobile number(s) (if any) have not been reallocated by Etisalat according to the applicable rules.

(c) In respect of “Visitor Line” only: the term of the Agreement may be (repeatedly) extended as per the conditions stipulated in Clause 4(c) above. If any one of the applicable conditions is not met the Service shall be suspended by Etisalat.

 

(d) In respect of “Wasel Prepaid, Wasel Flexi, Emirati Wasel” and “Five” only: If the Customer does not use the Service by recharging the credit balance or making or receiving voice calls or SMS (which is not an Etisalat promotional SMS) for a period of ninety (90) consecutive days, the Service shall be temporarily suspended by Etisalat and Etisalat shall inform the Customer of such suspension.

If the Customer recharges their credit balance no later than one (1) year following such temporary suspension, the Service shall automatically be reactivated. The Service shall also be automatically reactivated if the Customer within the same period of maximum one (1) year following such temporary suspension makes or receives a call or sends or receives an SMS, which is not an Etisalat promotional SMS.

If the Service is not reactivated by the Customer by recharging their credit balance, making or receiving calls or sending or receiving SMS after ninety (90) consecutive days of inactivity, and subject to sufficient credit balance, a Charge of ten Dirhams (AED 10) per each period of ninety (90) days shall be applicable in order for the Service to remain active. Such Charge shall be debited from the Customer’s credit balance.

If, however, the Customer’s remaining credit balance is lower than ten Dirhams (AED 10) to cover the applicable Charge, Etisalat will use all the remaining credit balance to cover the applicable Charge at least partially and the Service shall remain suspended.

Following the suspension of the Service, Etisalat shall retain the mobile number assigned by Etisalat to the Customer for a period of one (1) year. During this one-year period and subject to Clause 10 (c) above, the Customer may reactivate the Service at any time by recharging their credit balance, making an outgoing call or sending an SMS subject to sufficient credit balance on the Customer account. If there is no usage of the Service by the Customer during this entire one-year period, the Service shall be permanently disconnected, and the Agreement terminated by Etisalat and the Customer shall not be able to reconnect/reactivate the Service anymore. The Customer shall not be able to reclaim the mobile number assigned to others by Etisalat for the same Service.

(a) If the Customer wants to terminate the Service, he/she must give Etisalat prior written notice.

(b) The Customer shall be able to change its service provider and retain the same mobile number (i.e. to port out) at any time provided that the Customer fulfills all the prerequisites required for mobile number portability as specified on the Etisalat website at: [Etisalat UAE | Etisalat UAE | Switch to Etisalat - Mobile

Please see Clause 32 of the General T&Cs (Consumer) for the provisions governing VAT (Value Added Tax) that apply to the Service.

Please see Clause 25 of the General T&Cs (Consumer) for the provisions relating to changes to the Service.

The Customer may contact Etisalat to discuss the Service (including these Service Specific Terms and the General T&Cs (Consumer), or any other product or service offered by Etisalat, by using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).

Wasel Flexi Line

Benefits

  • Full flexibility: You can choose data and minutes based on your needs
  • Promo double data on all plans for 6 months from the date of activation
  • Unlimited calling to one preferred Etisalat mobile number
  • Unlimited data to make voice & video calls using GoChat Messenger App with any plan starting from AED100.
  • Wide variety of data, Flexi and international minutes add-ons to choose from

Main Rules

  • Your chosen plan will be valid for 28 days and will automatically renew at the end of validity period
  • Data can be used within the UAE only
  • Your unused allowances will be forfeited after the expiry of the plan
  • Outgoing services will be barred if you don’t renew your plan within 21 days of its expiry date
  • To inquire about your balance, dial *101*50# and follow the menu
  • Add and manage the plans by dialing *101*50#
  • You will be able to upgrade/downgrade between the different plans at any time
  • In case of upgrade/downgrade, the latest subscription will always be renewed, and your original plan’s allowances will be kept till the end of the validity period
  • You can migrate in and out of Wasel Flexi Plan anytime – during migration only Main Account balance will be carried forward
  • To view eligible country codes, click here

Managing Your Preferred Number

  • You can call 1 preferred number for free while subscribed to any Wasel Flexi plan
  • Your preferred number can be any local Etisalat mobile number by dialing *101*50#
  • Call forwarding service cannot be set to your preferred number
  • After each subscription/renewal/change of plan, you can update your preferred number only once
  • During auto-renewal of your plan, the set preferred number would be automatically carried forward

Lifecycle Business Rules

  • You will enjoy outgoing services as long as you have an active Wasel Flexi plan, or you are still within the 21-days grace period
  • If you don’t renew your plan within 21 days, outgoing services will be barred
  • During the outgoing barred period, incoming calls will continue, and you will be able to renew your plan by recharging the plan

Charges

  • A one-time connection fee of AED 57.75 (waived off for online purchases)
  • For more call, data and SMS charges, click here
1. Introduction

These specific terms and conditions (“Service Specific Terms”) apply in relation to the provision of the Service by Etisalat to the Consumer, in addition to the other constituent parts of the Agreement between Etisalat and the Customer.

2. Definitions

a) “Add-ons”

Means additional services for voice calls, SMS and mobile data usage which the Customer can subscribe to through the Etisalat mobile application or by using one of the other communications channels referred to in Clause 30 of the General T&Cs (Consumer) at the applicable Charges as specified on the Etisalat website or by dialing *101#.:.

b) “Agreement”

Means the entire contractual agreement between Etisalat and the Customer, comprising of the constituent parts set out in Clause 3 of the General T&Cs (Consumer).

c) “Customer”

Means the person who purchases or subscribes to the Service.

d) “Etisalat”

Means Emirates Telecommunications Group Company P.J.S.C. and any of its wholly-owned subsidiaries.

e) “Etisalat Mobile Application”

Means a mobile application referred to as Etisalat UAE.

f) “Identification Document”

Means a document which establishes the identity of a Customer.

g) “General T&Cs (Consumer)”

Means Etisalat’s general terms and conditions for consumer (i.e. non-business) products and services which are published on Etisalat’s website.

h) “Service”

Means the prepaid mobile telecommunications service made available by Etisalat under the following brand or service names, as described in more details in Clause 3:

  • “Wasel Prepaid”
  • “Wasel Flexi”
  • “Visitor Line”
  • “Five Prepaid”.
  • “Emirati Wasel”

i) “Subscriber Identity Module Card (SIM)”

Means the registration chip card that shall be entered into the Customer's compatible terminal equipment, whereby the Customer shall be identified on the mobile telecommunications network.

3. Service description

(a) The Service is a prepaid mobile telecommunications service made available to the Customer by using a SIM card issued by Etisalat. The Service can be used for voice calls, SMS and mobile data usage, as applicable.

(b) Details for each service are as specified on the following Etisalat websites

  • (i) For Wasel Prepaid, Wasel Flexi, Emirati Wasel & Visitor Line– www.etisalat.ae/wasel
  • (ii) For Five Prepaid– www.fivemobile.ae.

(c) The following lifecycle rules shall be applicable only to Wasel Flexi and Emirati Wasel:

  • (i) Customer can enjoy lifetime validity on Wasel Flexi and Emirati Wasel as long as the Customer has an active subscription plan.
  • (ii) If Customer does not renew their plan within 21 days of expiry of their plan, the outgoing services on such Customer’s line will be barred, while incoming services will continue to work.
  • (iii) During the outgoing barred period, Customer can renew their plan by recharging their line with equal or higher than the plan value.
4. Commencement & Duration

(a) The Agreement is valid and binding and in full force on and from the date on which the Customer submits a Service Application Form and accepted by Etisalat, or otherwise when Etisalat registers the Customer subscription or purchase of the Service (the “Effective Date”).

(b) With respect to Wasel Prepaid, Wasel Flexi, Emirati Wasel and Five, the Term of the Agreement starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”) and will continue to be in force for an indefinite period until it is terminated by one of the Parties.

(c) With respect to Visitor Line, the term of the Agreement starts on the date on which Etisalat makes the Service available to the Customer (“Activation Date”) and will continue to be in force as follows:

  • (i) For Customer who holds a Non-UAE passport (including a GCC passport) with entry stamp, for a duration of ninety (90) days from the date of the entry stamp or the expiry date of the Identification Document, whichever comes sooner, provided that the maximum period shall be ninety (90) days only.
  • (ii) For Customer who holds Non-UAE passport (including a GCC passport) without entry stamp, for a duration of thirty (30) days from the date of Activation Date or the expiry date of the Identification Document, whichever comes sooner, provided that the maximum period shall be thirty (30) days only.
  • (iii) For Customer who holds a GCC national ID, for a duration of ninety (90) days from the date of Activation Date or the expiry date of the Identification Document, whichever comes sooner, provided that the maximum period shall be ninety (90) days only.

(d) This Agreement does not have a minimum term or a minimum commitment period.

5. Customer Obligations & Restrictions

Please see Clause 8 of the General T&Cs (Consumer) for the provisions governing the Customer obligations and restrictions that apply to the Service.

6. Etisalat's obligations

Etisalat will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the law.

7. Planned & Unplanned Outages

Please see clause 14 of the General T&Cs (Consumer) for the provisions relating to outages.

8. Charges, Billing & Payment

(a) The standard Charges applicable to the Service shall be as specified on the website(s) at www.etisalat.ae/prepaidcharges as specified in Clause 3 above.

(b) The voice units are metered on the following basis:

  • (i) Wasel Prepaid, Wasel Flexi and Emirati Wasel – per second
  • (ii) Five – per second
  • (iii) Visitor – per minute

(c) The Customer may subscribe for add-ons by using the Etisalat mobile application or by using one of the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).

(d) The Charges for Add-ons shall be as specified on the website(s) or by dialing *101# as referred to in Clause 3 above.

(e) All Charges for Add-ons shall be payable in advance.

9. Customer credit, advance payment & deposits

(a) Please see clause (16) of the General T&Cs (Consumer) for the provisions relating to Customer Credit, advance payments and deposits.

(b) Etisalat reserves the right to collect an advance payment from the Customer to cover the cost of connection or rental charges.

(c) The Customer may migrate the Service to Etisalat mobile postpaid service at any time if the Customer fulfills all the prerequisites required for such migration.

(d) The Customer may check their credit balance at any time by calling 121 or dialing *121#, or by using Etisalat’s mobile application.

(e) The Customer may recharge their credit balance at any time by calling 120, dialing *121* (card number) # or by using Etisalat’s mobile application.

10. Subscriber compensation scheme

Please see Clause (5 d) and (14 f) of the General T&Cs (Consumer) for the provisions governing compensation which the Customer may be entitled to subject to certain terms and conditions. 

11. Spending Caps

Please see Clause (16 g) of the General T&Cs (Consumer) for the terms and conditions that apply regarding optional non-telecommunications Services.

12. Refund of credit balance

Please see Clause (24 e) and (24 f) the General T&Cs (Consumer) for the provisions governing refund of credit balance for prepaid services.

13. Penalty-free service cancellation

Please see Clause (20 e) of the General T&Cs (Consumer) for the provisions governing penalty-free service cancellation.

14. Suspension, disconnection or termination by etisalat

(a) Please see Clause (19) of the General T&Cs (Consumer) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by Etisalat.

(b) Following suspension or disconnection and prior to termination of the Service, the Customer may request Etisalat to reconnect the Service at Etisalat’s discretion, provided that (i) the Customer has settled any outstanding charges and (ii) the respective mobile number(s) (if any) have not been reallocated by Etisalat according to the applicable rules.

(c) In respect of “Visitor Line” only: the term of the Agreement may be (repeatedly) extended as per the conditions stipulated in Clause 4(c) above. If any one of the applicable conditions is not met the Service shall be suspended by Etisalat.

 

(d) In respect of “Wasel Prepaid, Wasel Flexi, Emirati Wasel” and “Five” only: If the Customer does not use the Service by recharging the credit balance or making or receiving voice calls or SMS (which is not an Etisalat promotional SMS) for a period of ninety (90) consecutive days, the Service shall be temporarily suspended by Etisalat and Etisalat shall inform the Customer of such suspension.

If the Customer recharges their credit balance no later than one (1) year following such temporary suspension, the Service shall automatically be reactivated. The Service shall also be automatically reactivated if the Customer within the same period of maximum one (1) year following such temporary suspension makes or receives a call or sends or receives an SMS, which is not an Etisalat promotional SMS.

If the Service is not reactivated by the Customer by recharging their credit balance, making or receiving calls or sending or receiving SMS after ninety (90) consecutive days of inactivity, and subject to sufficient credit balance, a Charge of ten Dirhams (AED 10) per each period of ninety (90) days shall be applicable in order for the Service to remain active. Such Charge shall be debited from the Customer’s credit balance.

If, however, the Customer’s remaining credit balance is lower than ten Dirhams (AED 10) to cover the applicable Charge, Etisalat will use all the remaining credit balance to cover the applicable Charge at least partially and the Service shall remain suspended.

Following the suspension of the Service, Etisalat shall retain the mobile number assigned by Etisalat to the Customer for a period of one (1) year. During this one-year period and subject to Clause 10 (c) above, the Customer may reactivate the Service at any time by recharging their credit balance, making an outgoing call or sending an SMS subject to sufficient credit balance on the Customer account. If there is no usage of the Service by the Customer during this entire one-year period, the Service shall be permanently disconnected, and the Agreement terminated by Etisalat and the Customer shall not be able to reconnect/reactivate the Service anymore. The Customer shall not be able to reclaim the mobile number assigned to others by Etisalat for the same Service.

15. Termination by the customer

(a) If the Customer wants to terminate the Service, he/she must give Etisalat prior written notice.

(b) The Customer shall be able to change its service provider and retain the same mobile number (i.e. to port out) at any time provided that the Customer fulfills all the prerequisites required for mobile number portability as specified on the Etisalat website at: [Etisalat UAE | Etisalat UAE | Switch to Etisalat - Mobile

16. VAT

Please see Clause 32 of the General T&Cs (Consumer) for the provisions governing VAT (Value Added Tax) that apply to the Service.

17. Changes by etisalat

Please see Clause 25 of the General T&Cs (Consumer) for the provisions relating to changes to the Service.

18. Contacting etisalat

The Customer may contact Etisalat to discuss the Service (including these Service Specific Terms and the General T&Cs (Consumer), or any other product or service offered by Etisalat, by using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).