28 Mar 2021
Human and digital skills are blended in the digital age. It has its pros and cons but for the most part, technology is emerging as our friend—saving us and businesses time, money and resources—as we face our worst crisis, the global pandemic. We’re all familiar with that strange voice answering our calls to different offices, directing us what buttons to press to resolve our issues. Those robots are programmed with artificial intelligence or AI to quickly attend to our needs 24/7, tirelessly and endlessly, at no extra cost to companies.
Chatbots are also perpetual. They can be programmed specifically to help your brand boost visibility and sales. And more importantly, they are there 24/7 without basic or overtime pay and other benefits customarily given to human employees. This helps tremendously on saving operating costs. As we continue to fight the global pandemic, AI-powered customer service is becoming more relevant—it’s contactless, fast and serves a multitude of people at once.