Etisalat Business Centers

Equipped to provide you with in-depth guidance by experts.

Business locations across the Emirates, timings & more

For all new service activations, SIM transfer of ownership, number porting, SIM replacement or complete updating of registration documents, please visit the nearest Business Center with the required documents. Plus, upon your visit, get in-depth expert guidance on the Business Online Portal, soon to be your main touchpoint along with accessing online-exclusive offers too!

Kindly note, all documents are required to be provided as original, where applicable and as colored photocopies with an original company stamp on each.

VALID ESTABLISHMENT CARD

Original or company stamped copy

VALID TRADE LICENSE

Original or company stamped copy

ORIGINAL & VALID EMIRATES ID

Original or company stamped copy

VALID ESTABLISHMENT CARD

Original or company stamped copy

VALID TRADE LICENSE

Original or company stamped copy

ORIGINAL POWER OF ATTORNEY / LETTER OF AUTHORISATION
Download sample template

 

ORIGINAL & VALID EMIRATES ID OF THE AUTHORISED CONTACT (MANAGER/POA HOLDER)

Original or company stamped copy

COMPANY OWNER’S EMIRATES ID

Original or company stamped copy

Note: In the case of 20+ SIM requests, a stamped Ministry Of Labour (MOL) Document or General Directorate of Residency and Foreign Affairs (GDRFA) List/ DMCC List for Free Zone companies would additionally be required.

Find the nearest Business Center

 

MAFRAQ BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

MAIN BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

SALAM BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

MAZYED MALL

10:00 AM to 06:00 PM from Monday - Saturday
Closed on Sundays

 

AL AIN BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

 

AL FAHIDI OL

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

AL TAWAR BUSINESS CENTER

08:00 AM to 05:00 PM from Sunday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

AL WASL BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

DEIRA BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

HATTA SERVICE CENTRE

08:00 AM to 06:00 PM from Sunday - Thursday
08:00 AM to 01:00 PM on Satuday
Closed on Fridays

JABEL ALI BUSINESS CENTER

08:00 AM to 04:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 04:00 PM on Saturday
Closed on Sunday

JEBEL ALI FREE ZONE

08:00 AM to 04:00 PM from Monday - Friday
Closed on Saturday and Sunday

JAFZA - KIOSK

07:30 AM to 03:30 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
Closed on Saturday and Sunday

DAFZA - KIOSK

08:00 AM to 04:00 PM from Monday - Thursday
08:00 AM to 01:00 PM on Friday
08:00 AM to 12:00 PM on Saturday
Closed on Sunday

DSO - KIOSK

09:00 AM to 05:00 PM from Monday - Friday
Closed on Saturday and Sunday

DUBAI SILICON OASIS

09:00 AM to 05:00 PM from Monday - Friday
Closed on Saturday and Sunday

DUBAI AIRPORT FREE ZONE

08:00 AM to 04:00 PM from Monday - Friday
Closed on Saturday and Sunday

BAY AVENUE MALL

10:00 AM to 06:00 PM from Monday - Friday
Closed on Sundays

 

AL MAJAZ BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

AL MANAKH BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

NOOF BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

 

KHORFAKKAN

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

 

AJMAN BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

 

UMM AL QWAIN BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

 

RAS AL KHAIMAH BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

 

 

FUJAIRAH BUSINESS CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

DIBBA SERVICE CENTER

08:00 AM to 05:00 PM from Monday - Thursday
08:00 AM to 12:00 PM on Friday
08:00 AM to 05:00 PM on Saturday
Closed on Sundays

Why do I need to submit updated documents to Etisalat?

As part of ongoing internal record maintenance and update of activities, Etisalat requires updated documents from all customers in order to serve them better by granting access to digital self-service channels and establishing contact with authorized people only in an organization if required.

What happens after the updated documents are submitted?

Upon submission, Etisalat will create an authorization profile for each customer, and that authorized person will then become the primary contact for any transactional activity with Etisalat.

Where can I contact Etisalat to get more information on this process?

Customers can get more information by sending an email at customerfirst@etisalat.ae for any clarifications required.

Why did I get notified by an SMS or email to submit my latest documents to Etisalat?

We have noticed that your latest documents are not updated in our system, and there is no assigned authorized person profile for your company. As part of the ongoing collection of the latest documents of customers, we require these to be submitted.

Which documents would I need to submit to Etisalat if I am the owner of the company and authorized person too? Alternatively, which documents are required if I am not the owner?

If you are the owner of the company along with being the authorized person, Etisalat would still need your documents to be updated. While LOA might not be needed, your Trade License, Establishment Card and EID in original are still required to be presented at Etisalat counters for information update. For non-owners of the company who are designated to be the authorized person would need to carry all 4 original documents.

Do I need to take original documents and the copies with the company stamp?

Yes, you would need to carry stamped copies along with the original documents.

I have already submitted my latest documents to Etisalat recently but have gotten an SMS or email to submit them again.

In case you have already submitted your documents, we request you to kindly ignore these reminders.