This services comes with a load-balancing-routing feature wherein the subscriber can distribute the incoming calls to different destination numbers with a pre-defined percentage (e.g. 50%-50%, 30%-50%-20% etc.)
In case you are shifting your existing 800 line from your current provider to Etisalat, please fill in this Application Form.
Terms & Conditions for 800 Toll-free: Company Name
The name for the 800 number must be the company’s name as per the Trade License, either full or abbreviation.
In the case of being an official distributer, the customer may have the brand represented reflected in the number. For such cases, an official letter from the customer is requested along with the supporting document, to ensure the brand association to the company.
In the case of the 800 number reflecting general terms (e.g. 800-Hotel, or 800-Car), customers can have Common Names under the following two conditions:
- The desired name should match his business activity, for example 800-HOTELS.
- Common names can only be provided under Plan 2 i.e. the Flat rate plan only, to ensure that subscriber is expecting high traffic on these common names.
Terms & Conditions for 800 Toll-free: Choice of Digits in 800 toll-free
The provision of a Numerical number is possible only if the number has "0 or 1" in the number range and can be taken with Plans 1 or 2.
Terms & Conditions for 800 Toll-free: Number & Name Reservations
Since this service is not limited by a regional format, all numerical and alphanumerical numbers are available for all regions, which entails the policy of first-come first-serve. Thus, there will be no number reservation for any customer.
Penalty Free Service:
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.
In cases of contract breach with early termination, exit fees will be applied. The exit fee shall be calculated based on the minimum period and plan type. Early exit from the 12-month contract would equal to a 1-month charge equivalent to the plan. In the case of a 3-month contract, no termination fees would apply.