Q. What is required to activate Etisalat’s roaming services?
Etisalat’s roaming services are activated by default on every Postpaid and Prepaid mobile lines.
Q. What are the standard roaming charges?
Etisalat’s standard roaming charges are as per the following:
| SERVICE |
GCC COUNTRIES |
REST OF THE WORLD (ROW)* |
SATELLITE, MARITIME &
FLIGHT OPERATORS* |
| Incoming call |
AED 0.808/min |
AED 4.25/min |
AED 5.25/min |
| Outgoing call to the UAE |
AED 2.203**/min |
AED 9.50/min |
AED 15/min |
| Outgoing local call |
AED 0.881/min |
AED 4.50/min |
AED 10/min |
| Outgoing call to others |
AED 9/min |
AED 13/min |
AED 15/min |
| Outgoing SMS |
AED 0.22/SMS |
AED 2/SMS |
AED 4/SMS |
| Incoming SMS |
Free |
Free |
Free |
| Data |
AED 0.04626/30KB |
AED 1/30KB (Postpaid)
AED 1.5/30KB (Prepaid)
AED 1/10KB (Postpaid & Prepaid in Lebanon) |
AED 1/30KB (Postpaid)
AED 1.5/30KB (Prepaid) |
Q. Is Roaming Data Disabled by default?
Yes, Roaming Data is disabled by default to avoid bill shocks. Subscribers need to subscribe to a roaming add-on containing roaming data allowances to use Data Roaming or unblock PAYG data to use roaming PAYG data. Subscribers can unblock the service and use it at standard rates by sending UBLOCK to 1010 (T&Cs apply).
Q. Do I need to pay rental for roaming add-ons while I am not roaming?
Most of the add-ons being introduced by Etisalat get charged while first usage is done in the Preferred Roaming Partner.
Q. From when does the validity of the pack start?
Validity of the pack starts from the first usage in the Roaming Network.
Q. What is meant by first usage?
First Usage applies from when Data is used or Incoming Voice Calls are received or Outgoing Voice Calls are made when overseas, in the Preferred Roaming Partners Networks.
Q. What are Flexi minutes?
A. Flexi Minutes include Incoming Roaming Calls, Local Outgoing calls, Call back to UAE & International Calls to 100+ countries.
Q. In which networks will these packs work?
These packs will work in Preferred Roaming Partners Networks of Etisalat.
Q. Where can we find list of preferred roaming partners?
The list can be found at businesspreferredroamingpartners
Q. Do Roaming add-ons offer Data Lock feature?
Yes, these packs offer data lock feature wherein the data will not work on Non Preferred Roaming Network. However, customers can make or receive calls in non-preferred Roaming Network at standard roaming rates.
Q. Where can Umrah and Haj packs be used?
Umrah & Hajj pack can be used in any network in Saudi Arabia (Mobily, STC and Zain)
