The Service Providers in the USA are undergoing a massive transition due to which all 2G/3G related services have been phased out.

This means that you will need to connect to the network with a VoLTE compatible device. The new generation of VoLTE technology offers you an enhanced experience with higher quality calls, the ability to browse the internet simultaneously while on a call, and heightened battery life.

In order to ensure you gain access to your VoLTE roaming, you will need to connect to AT&T USA and enable roaming data along with the VoLTE call option on your device.

This change will be in effect from July 1st 2022.

In the case that you do not have a VoLTE-compatible device, you will not be able to make or receive roaming calls in the USA.

Out of usage charges, i.e. Standard Tariff: When a subscriber uses international roaming without using a roaming add-on or with a non-preferred roaming partner, then the following standard rates would apply.

*VAT not applicable

**When roaming in the GCC zone, call charges to the UAE (AED 2.203/min) apply also on calls to other GCC countries

For roaming related queries or assistance, subscribers can contact the Travellers helpline at +9718002300

For Customers subscribing to Roaming Add-ons

How are Etisalat’s Roaming Services activated?

Etisalat’s roaming services are activated by default on every Postpaid and Prepaid mobile lines.

Q. What are the standard roaming charges?

Etisalat’s standard roaming charges are as per the following:

Q. Is Roaming Data Disabled by default?

Yes, Roaming Data is disabled by default to avoid bill shocks. Users would need to subscribe to an add-on with roaming data allowances to use Data Roaming or unblock PAYG data. Subscribers can unblock the service and use it at standard rates by sending ‘UBLOCK’ to 1010 (T&Cs apply).

Q. Do I need to pay rental for roaming add-ons while I am not roaming?

Most of the add-ons being introduced by Etisalat get charged while first usage is done in the Preferred Roaming Partner.

Q. From when does the validity of the pack start?

Validity of the pack starts from the first usage in the Roaming Network.

Q.  What is meant by first usage?

First Usage applies from when Data is used  or Incoming Voice Calls are received or Outgoing Voice Calls are made when overseas, in the Preferred Roaming Partners Networks. 

Q. What are Flexi minutes?

A. Flexi Minutes include Incoming Roaming Calls, Local Outgoing calls, Call back to UAE & International Calls to 100+ countries.

Q. In which networks will these packs work?

These packs will work in Preferred Roaming Partners Networks of Etisalat.

Q. Where can we find list of preferred roaming partners?

The list can be found at businesspreferredroamingpartners

Q. Do Roaming add-ons offer Data Lock feature?

Yes, these packs offer data lock feature wherein the data will not work on Non Preferred Roaming Network. However, customers can make or receive calls in non-preferred Roaming Network at standard roaming rates.

Q. Where can Umrah and Haj pack be used?

Umrah & Hajj pack can be used in any network in Saudi Arabia (Mobily, STC and Zain)

Q. Where can Umrah and Haj packs be used?

Umrah & Hajj pack can be used in any network in Saudi Arabia (Mobily, STC and Zain)

For Customers traveling to the USA

Q. Which network in the USA should I use to make and receive calls?

You are recommended to connect to AT&T USA’s network, enable roaming data along with the VoLTE option to make/receive calls. Please ensure your device is VoLTE compatiable.

Q. What does VoLTE offer?

The new generation of VoLTE technology offers you an enhanced experience with higher quality calls, the ability to browse the internet simultaneously while on a call, and heightened battery life.

Q. How do I enable VoLTE Calling on my device?

Firstly, please ensure your smartphone is VoLTE compatible. You will then need to enable Roaming Data plus, enable VoLTE calling your device to use it.

Q. Will I be able to send SMS using AT&T USA network while roaming?

Absolutely, SMS can be sent and received while using the AT&T USA network.

Q. Will I be able to activate or purchase add-ons using the code *177# code?

This is a USSD code and unfortunately you will no longer be able to dial to similar codes as these only work in LTE networks.

Q. Will I be able to latch onto the AT&T USA network without a data add-on?

Yes, you will be able to do so however you will need to keep your roaming data on.

Q. Will I need to change my data settings for VoLTE roaming?

Yes. roaming data is required to be enabled on your device in order to use VoLTE..

Standard Roaming Tariffs: Etisalat UAE | Standard roaming rates

By default, roaming Data is blocked. Subscribers can activate the roaming Data PayG, subscribers service and use it at Standard Rates. To unblock, send ‘UBLOCK’ to 1010. We recommend for subscribers to get a suitable roaming add-on pack.

Should subscribers connect to Non-Preferred Partners Networks while having their Roaming add-ons, they will by default be charged Standard Tariffs. In order to ensure you do not undergo these charges, please connect to Preferred Network Partners only. View list of partners here: www.Etisalat.ae/bizpreferredroamingpartners

Channels of Roaming Add-on Activation:

1. SMS: Subscribers can activate add-ons by sending SMS to 1010.
2.  USSD: Subscribers can dial USSD code *177# and follow the on-screen instructions to select the desired add-on.
3. Business Online Portal: Users can follow this link to activate their add-ons https://www.etisalat.ae/b2bportal/login.html
4. Etisalat Business App

Roaming Callback App T&Cs:

• Offer excludes calls to satellite & premium numbers.
• Callback minutes are not deducted from voice roaming packs, if any.
• Non-Android or iOS mobile users can still make an outgoing roaming call at this special flat rate by dialling: *145*00(CountryCode)(PhoneNumber)#. You can also use either enter “+” or “00” For example: If you are roaming in the UK, dial: *145*0097150xxxxxxx#OK (to call Etisalat number) or *145*0096611yyyyyyy#OK (to call a landline in KSA – Riyadh)

For roaming related queries or assistance, subscribers can contact the Travellers helpline at +9718002300.