1.      What is Aleria AI?

Aleria AI is C-level AI and a cloud-based artificial intelligence platform designed to assist companies in various tasks, from performing multistep plan and execute of workflows on its own to work with data of any kind and classical chat experience.

2.       How does Aleria AI work?

Aleria AI is an action AI, it  understands the natural language and can answer in natural language too. Actions of Aleria AI can be applied in various cases: from simple search online   to retrieve information  from uploaded documents in dataroom or up to generation of interactive charts and managing calendar events.

3.       What are the main features of Aleria AI?

Main features include real-time collaboration, automatic workspace creation, advanced data handling with SQL actions, image generation, online search, and document retrieval. It also provides a unified feed for all events and interactions.

4.       What is the difference between Aleria Lite and Aleria Pro?

Aleria Lite offers basic features such as text generation, email drafting, and simple data retrieval. Aleria Pro includes all Lite features plus advanced capabilities like real-time collaboration, automatic workspace creation, and enhanced data handling tools, unified feed for all events and interactions.

5.       How do I sign up for Aleria AI?

You can sign up for Aleria AI through the Etisalat website. Simply navigate to the AI solutions section, choose your preferred package, and follow the process. We could leave the link to customer journey here(?)

6.       Can I upgrade from Aleria Lite to Aleria Pro?

Yes, you can upgrade at any time from Aleria Lite to Aleria Pro. The new package will be reflected in your next Etisalat bill as a separate line item, and you will only be charged the difference for the current month of the upgrade.

7.       How does Aleria AI ensure data privacy and security?

Aleria AI is built with robust security measures to protect user data. All data is encrypted both in transit and at rest, and we comply with strict data protection regulations to ensure your information remains private. We also have secure access controls and regular security audits to maintain the highest standards of data security.  Please note that Aleria doesn’t train AI on customer’s data. We strongly adhere to technological sovereignty,  we are based in UAE and all data stays in UAE.

8.         Will there be translation support for Arabic queries to retrieve data in English?

Yes, but this will be custom requirement and not included in Aleria Lite and Pro package.

9.          Which document types does Aleria support?

Aleria supports a variety of document types including .png, .gif, .jpg, .jpeg, .csv, .pdf, .docx, .doc, .txt, .html, and .zip.

10.        Can Aleria Integrate with my existing tools and platforms?

Aleria AI is highly integrative and can be easily connected to a variety of third-party applications and systems. This means you can integrate Aleria with your existing tools and platforms to streamline workflows and enhance productivity.

11.        My organization is using legacy or outdated systems. How can this platform integrate with them?

Aleria AI can integrate with legacy and outdated systems through custom integration processes. Our technical support team can help you set up these integrations to ensure compatibility and smooth data flow.

12.        Is it possible to connect our on-premises ERP to Aleria?

Yes, Aleria AI can be connected to your on-premises ERP systems. Aleria’s technical support team can guide you through the integration process. Please note that integrations are available for the custom version only.

13.        If we have a custom ERP that uses a SQL database in the backend, how does Aleria understand how our ERP stores data in SQL?

Aleria AI can understand and interact with SQL databases. When you connect your custom ERP to Aleria, the integration process involves mapping your database schema to Aleria’s data handling capabilities.

14.        Can Aleria export data from a SQL database based on the requirements or inputs we provide?

Aleria AI can export data from a SQL database based on your requirements or inputs. This feature is available for the custom version and can be configured to meet your specific needs.

15.        Can this model take a document and answer a question regarding whether the document meets a certain code of regulation?

Aleria AI can analyse documents and provide answers regarding regulatory compliance. This feature is part of Aleria’s advanced data handling capabilities and can be used to ensure that documents meet specific codes of regulation.

16.        Can the Aleria system be configured to set up full dashboards and KPI reports from different databases?

Yes, Aleria AI can be configured to set up full dashboards and KPI reports from different databases. This feature is available for the custom version and can be customized to meet your business needs.

17.        Can Aleria set up alerts in case of exceptions, such as a customer exceeding their credit limit or having overdue invoices?

Aleria AI can set up alerts for exceptions such as customers exceeding their credit limits or having overdue invoices. This feature is part of Aleria’s advanced data handling and can be configured to notify you in real-time.

18.        Could AIeria cause issues with digital safety (such as causing defamation or other problems) or financial safety (such as misuse of AI in financial recommendations)?

Aleria AI is built with robust security measures to protect user data and prevent issues related to digital and financial safety. All data is encrypted both in transit and at rest, and we comply with strict data protection regulations. Additionally, Aleria does not train on customer data, ensuring that your information remains private and secure.

19.        Is it possible to connect Aleria with SharePoint?

Aleria AI can be integrated with a variety of third-party applications and systems, including SharePoint. For more detailed information on how to set this up, you can contact Aleria’s technical support team.

20.        Does the solution work as a platform, or can it be trained and used separately by Finance, HR, or Legal teams?

Aleria AI works as a platform and can be used by different teams within an organization. While it is a pretrained model, it can be fine-tuned to better serve specific departments such as Finance, HR, or Legal. For more detailed information on department-specific usage, you can contact Aleria’s support team.

21.        Will Aleria cite the source of its answers?

Aleria AI can cite the source of its answers when retrieving information from uploaded documents in dataroom or external sources.

22.        Can we combine the licenses for Aleria Lite and Aleria Pro?

A company can opt for combination of licenses between Aleria Lite and Pro but it would require 2 separate email ids to segregate the packages.

23.        What specific AI engine or Large Language Model does Aleria employ in its solutions?

Aleria uses its own proprietary LLM.

24.        What is the storage limit for data uploads?

It differs from package to package. Details are available at Etisalat UAE | Aleria AI

25.        Can the AI intelligent camera pick up the sentiment of the customer in retail while they are waiting, and pass this information to the retail agent who receives the customer, so they can be handled accordingly?

Yes, the detailed requirements will be assessed by the Aleria Support Team.

26.        How often is the public knowledge base updated? If the model does not learn from my data, how does it improve per conversation?

The public knowledge base is updated regularly to ensure that Aleria AI has the latest information. Aleria improves per conversation by learning from interactions and user feedback, even though it does not train on customer data. This helps in refining its responses and enhancing its performance over time.

27.        Is Aleria a pretrained model like GPT? What are its key USPs besides sovereignty?

Aleria AI is a pretrained model. Besides sovereignty, key USPs include real-time collaboration, automatic workspace creation, advanced data handling with SQL actions, image generation, online search, and document retrieval. Aleria also provides a unified feed for all events and interactions, enhancing user experience and productivity.

28.        Can Aleria use a smart way to increase revenue or provide business ideas based on the data integrated into Aleria?

Aleria AI can analyze integrated data to provide insights and business ideas that can help increase revenue. This feature leverages Aleria’s advanced data handling and machine learning capabilities to identify trends and opportunities.

29.       What kind of support is available for Aleria AI?

We provide comprehensive customer support through our dedicated help centre, live chat, and support team. For technical support, you can email Aleria at support@aleria.com  or ask  directly in Aleria feed at anytime about Aleria itself.

30.       Who do I contact for billing-related concerns and disputes?

Your billing is managed by Etisalat. For any billing-related concerns, queries, or complaints, please call Etisalat or contact your Etisalat Account Manager.

31.      What are the system requirements for using Aleria AI?

 Aleria AI is  available in both web and mobile app format, on iOS, Android and Huawei mobile operational systems.