Microsoft Dynamics 365 Professional Managed Services

After purchasing your Microsoft Dynamics 365 licenses, invest in expert managed services to welcome ease and end-to-end systemisation from deployment to execution. Plus, gain in-depth understating on cost optimisation, converting capital expenses to operational, stability of a monthly contract and more – all from a single provider.

Tailored for your needs

Tailored for your needs

Access in-depth knowledge and understanding from a certified expert addressing exact pain-points and overcoming with leading solutions!

Future-ready guidance

Future-ready guidance

Keeping you updated with relevant existing and emerging products, services and upcoming industry trends

Certified expert support

Certified expert support

Equipping your business with ease, expediency & reliability with precision so you can focus on the core of your business!

Important to know

All professional managed services for Microsoft Dynamics 365 require licenses as a prerequisite.

The user slab selection for these are categorised for 4 brackets

  • Businesses with 3 to 5 users
  • Businesses with 6 to 20 users
  • Businesses with 21 to 50 users
  • Businesses with 50+ users

Microsoft Dynamics 365 Professional Managed Services by Etisalat include but are not limited to the following listed:

  • Deployment of Microsoft Dynamics 365 Licenses, including Business Central Essential, Premium, Sales, Customer Service, HR, Payroll.
  • Setting up and implementation of the sandbox environment for UAT and production environment.
  • The creation of a single i.e. one company and/or one Legal Entity.
  • The end-to-end setup of users by creating and assigning users and their standard roles.
  • Guided training sessions and resources based on the plan selected
  • 1 comprehensive session including a guided walk-through of the application for the product and user training.


All training sessions will be conducted virtually with the number of participants allowances entirely dependent on the licenses acquired.

All training sessions and materials will be conducted post product configuration to ensure effectiveness and real-time understanding.

This service includes business day support which includes an expert available during regular hours, i.e. 9:00 AM – 6:00 PM between Monday to Friday.