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The Arrival of Connected Ambulances


28 Aug 2023

In medical emergency situations, every second counts. And having the right digital tools and environment matters to improve response times, enhance patient care, and ultimately save lives.


Both the ambulance and the skills of emergency management services (EMS) are critical in responding to emergency situations, especially if they involve road accidents with severely injured people.



Today’s technologically advanced ambulances are equipped with a range of digital tools and connectivity solutions, apart from high-tech medical emergency equipment and supplies.


Typically, an ambulance has automated defibrillators (devices that can deliver electric shock to a patient’s heart), Point-of-Care ultrasound (used to diagnose injuries or conditions such as heart attacks or strokes), a Bag Valve Mask (BVM), a suction unit, oxygen supply units, patient shifting rolls, an ambulance chair, a trauma spinal board, a medication bag, and an electronic patient care record (ePCR), among other essential medical things.


Indeed, digitally connected ambulances are transforming how patients are treated during an emergency.

Real-Time Communication and Data Sharing

Connected ambulances utilise advanced communication systems, including high-speed internet connectivity, to facilitate seamless communication among paramedics, hospitals, and emergency departments. This allows the exchange of vital patient information, medical records, and diagnostic data, enabling medical professionals to make informed decisions even before the patient arrives at the hospital.


Telemedicine Capabilities

Connected ambulances are fitted with telemedicine tools, including video conferencing and remote monitoring devices, allowing paramedics to consult with doctors and specialists in real time. These tools enable communicate with doctors and specialists in real-time, receiving expert guidance during the journey to the hospital. This improves the quality of care delivered to patients by allowing paramedics to make critical decisions with the support of medical professionals.


Enhanced Diagnostic Capabilities

Connected ambulances are equipped with advanced diagnostic equipment, such as portable ultrasound devices and ECG monitors, that can transmit real-time data to hospitals. These devices can transmit real-time data to hospitals, enabling medical professionals to remotely evaluate a patient's condition. This facilitates immediate feedback and enables the preparation of essential resources for their arrival. As a result, patients receive timely and appropriate treatment, improving their chances of recovery.

GPS Tracking and Routing

Connected ambulances utilise GPS tracking systems to enhance route planning and navigation. This technology assists paramedics in identifying the most efficient routes, avoiding traffic congestion, and swiftly reaching the patient's location. Additionally, GPS tracking enables emergency dispatch centres to monitor ambulance locations in real-time, improving coordination and response times.

Integration with Smart City Infrastructure

Connected ambulances can leverage smart city infrastructure, such as traffic signal prioritisation systems, to ensure smoother and faster navigation through busy urban areas. By synchronising traffic signals, emergency vehicles can receive green lights and clear paths, reducing response times and improving patient outcomes.


Automated Documentation and Reporting

Connected ambulances streamline the documentation process by automating data entry and reporting. Patient information, vital signs, and treatment details are captured electronically, reducing the risk of errors and ensuring accurate and comprehensive medical records. This automation also facilitates data sharing with hospitals, enabling seamless continuity of care.


Connected ambulances also serve as valuable training platforms for paramedics and medical students to learn and hone their medical skills.


The etisalat by e& Advantage

In the UAE, dependable tech and telecommunications companies such as etisalat by e& support connected ambulances, which is essential to the effectiveness of medical digital services offered on the ground.


In 2022, etisalat by e& teamed up with Response Plus Holding (RPM), the largest on-site provider of EMS and occupational health solutions in the country, to power its fleet of 350 ambulances with a 5G private network so its staff could connect with medical experts to deliver remote diagnosis solutions and treatments to patients.


Apart from having the largest fleet of connected ambulances, RPM also operates 260 on-site clinics powered by 1,600 healthcare professionals. etisalat by e&’s high-speed 5G network is enabling real-time transmission of patient vitals and health data from the vehicle directly to the command centre or hospital, allowing doctors to connect with first responders seamlessly at a critical moment.


A Full Service

While we often associate ambulances with the road, they also include helicopters, fixed-wing aircraft, or even boats, depending on the location of the emergency. Air ambulances are often used to respond to people needing emergency care in remote areas or in places where speed is of the essence. And they, too, rely on dependable tech service providers to help people and accomplish their mission.


With real-time data sharing, telemedicine capabilities, and advanced diagnostic tools, these technologically advanced and connected ambulances are transforming the way emergency healthcare is delivered on the road, at homes, in offices, in public spaces, in the air, or anywhere else it is needed.


With the help of etisalat by e&’s 5G network, connected ambulances are able to immediately administer emergency care to patients as well as connect them remotely with medical experts for quick diagnosis and treatment.


As the healthcare industry continues to embrace digital innovation, connected ambulances will play a pivotal role in improving response times, optimising patient outcomes, and ultimately saving lives.