Q. What is VSAAS?
A. VSAAS is Etisalat’s complete security solution for businesses - comprising CCTV cameras, recording equipment, data storage and analytical software.
Q. Are there any Etisalat services I need to be subscribed to before subscribing to VSAAS?
A. Yes, at least one of the following services: Business Quick Start, Internet Bundle from Business Edge, Business Super or Business Edge.
Q. How will I be charged for VSAAS?
A. VSAAS incurs a one-time charge for installation and cabling. Subsequent to installation, payment is structured as a fixed monthly recurring charge for the duration of your contract period. No hidden fees. No extra costs.
Q. Can I customise my VSAAS package?
A. Absolutely. Once you have chosen your base package you can add any (or all) of the following: extra cameras, storage, network video recorders, analytics. We want you to be able to build the VSAAS package that suits your business.
Q. Is the Cloud/Data Centre within the UAE?
A. It is indeed. Etisalat’s hosting facilities are situated in Abu Dhabi.
Q. What analytics come as part of my base package?
A. For every four CCTV cameras in your chosen package, you will get one “People Counting” and one “Heat Map” included.
Q. Are there any extra licensing costs?
A. Nope. Your monthly recurring charge is inclusive of all licensing costs.
Q. What is the hardware warranty period?
A. The hardware warranty period is three years.
Q. What is the contract duration?
A. The contract duration is three years.
Q. Who will own the equipment?
A. After the contractual period, the customer owns all the equipment.