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Video Surveillance from Business Edge

An all-inclusive solution, merging security with analytics.

Enjoy The First 3 Months Of Your Device Rental Free!

Plans start from only AED 69/month!

Identify, Understand & Serve Your Customers Better

Video Surveillance from Business Edge - now with enhanced features and richer analytics.

Secure your premises with a power-packed solution that is specifically designed to shield and boost your business—offering you advanced business intelligence tools, in-depth analytics, upgradeable cloud storage, a broad selection of high-definition cameras to pick from, 24/7 access from anywhere on any device and much more.
Click here to discover all of its capabilities.

Gain complete ownership with easy pay-as-you-go fixed monthly plans comprising of no upfront costs or hidden charges and starting from only AED 69/month! Plus, enjoy savings of up to AED 3,200 with free installation upon subscription!

Comprehensive Solution

Inclusive of dome & bullet cameras, NVR with 45 days of local storage, free cloud storage for 7 days, video analytics & managed services

Security With Analytics

24/7 security through Detector & Asset Protector. Plus Tamper Detection in case of camera failure & Left Object Detector for unattended items.

Business Intelligence Tools

Reports daily Footfall Analysis, Heat Mapping plus People Count. Option to add-on Demographic & Queue Management analytics.

Upgradable Cloud Storage

7 days of free continuous and event-based rolling footage with the ability of upgrading the storage to 30, 60, or 90 days.

Monthly Subscription Model

Benefit from a Pay-as-you-go model instead of paying upfront. Aids in efficient cost
management with fixed monthly rentals and
no hidden charges.

24/7 Web & Mobile Access

Monitor your premises 24/7 with secured access from any device at any time using
the Etisalat Business Mobile App or Business Online Portal

CCTV Devices Only

CCTV + Dedicated Connectivity

Plan Benefits:2 Cams (Dome or Bullet), 4 Channel NVR, 4TB hard disk, 45 days local storage, 7 days cloud storage . Plus inclusive of a Video Management System hosted in a certified Etisalat Data Center with H265 Support along with remote playback, alarm and notification scheduling. Comprehensive access to Video Analytics of People Count + Heat-Map.

3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Existing Internet Bundles from Business Edge Customers with internet speeds that can accommodate their CCTV plan can avail the first 3 months absolutely free. This means, they will only be invoiced from the fourth month onwards.

- A minimum of 40Mbps Internet Speed is required to be eligible for this plan.

This offer is valid until August 2022.

Free tampering events being Position Change, Quality Loss, Image Noise Detection, Blurred Image Detection and Compression Artifacts Detection are included in this package. 24/7 technical support included.

Support & Care
24/7 Technical support included with engineers who monitor the gateway, platform, alarm consoles and perform system health checks, along with provision for configuration, and replacement of faulty equipment within warranty.

Rental Fee: AED 69/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 200 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

In the case of an existing connection, customer should have a fiber-based Optical Network Terminal (ONT) on site.

Installation:
Building and layout diagrams should be provided by the customer in advance of installation. For External / Internal Shifting: The customer shall not be permitted to move the location of any of the equipment at the customer site used to deliver the VSaaS service, unless such move is needed in accordance with the provisions of this section or otherwise the prior written consent of Etisalat is obtained.

External Shifting:
The customer may only move the equipment for the VSaaS service to a different site where the base internet services procured by the customer from Etisalat are also moved to a new customer site. Customer will be charged an additional one-time charge (OTC) on the base product, which includes OTC for external shifting of the VSaaS Service per site.

Internal Shifting:
Relocating Etisalat Equipment for the VSaaS Service within the existing customer site in which this is permitted. Customer will be charged an additional OTC for internal shifting per customer site, regardless of the number of cameras, as detailed in the Service Application Form.

Early Termination:
In cases of contract breach with early termination in the first 12 months, exit fees will be applied as per the following: remaining number of months of contract × monthly rate subscription of VSaaS package.

Penalty Free Service:
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.

Plan Benefits:4 Cams (Dome or Bullet), 4 Channel NVR, 4TB hard disk, 45 days local storage, 7 days cloud storage . Plus inclusive of a Video Management System hosted in a certified Etisalat Data Center with H265 Support along with remote playback, alarm and notification scheduling. Comprehensive access to Video Analytics of People Count + Heat-Map.

3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Existing Internet Bundles from Business Edge Customers with internet speeds that can accommodate their CCTV plan can avail the first 3 months absolutely free. This means, they will only be invoiced from the fourth month onwards.

- A minimum of 80Mbps Internet Speed is required to be eligible for this plan.

This offer is valid until August 2022.

Rental Fee: AED 99/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 400 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

In the case of an existing connection, customer should have a fiber-based Optical Network Terminal (ONT) on site.

Plan Benefits:8 Cams (Dome or Bullet), 8 Channel NVR, 6TB hard disk, 45 days local storage, 7 days cloud storage . Plus inclusive of a Video Management System hosted in a certified Etisalat Data Center with H265 Support along with remote playback, alarm and notification scheduling. Comprehensive access to Video Analytics of People Count + Heat-Map.

3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Existing Internet Bundles from Business Edge Customers with internet speeds that can accommodate their CCTV plan can avail the first 3 months absolutely free. This means, they will only be invoiced from the fourth month onwards.

- A minimum of 160Mbps Internet Speed is required to be eligible for this plan.

This offer is valid until August 2022.

Rental Fee: AED 198/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 800 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

In the case of an existing connection, customer should have a fiber-based Optical Network Terminal (ONT) on site.

Plan Benefits:16 Cams (Dome or Bullet), 16 Channel NVR, 12TB hard disk, 45 days local storage, 7 days cloud storage . Plus inclusive of a Video Management System hosted in a certified Etisalat Data Center with H265 Support along with remote playback, alarm and notification scheduling. Comprehensive access to Video Analytics of People Count + Heat-Map.

3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Existing Internet Bundles from Business Edge Customers with internet speeds that can accommodate their CCTV plan can avail the first 3 months absolutely free. This means, they will only be invoiced from the fourth month onwards.

- A minimum of 320Mbps Internet Speed is required to be eligible for this plan.

This offer is valid until August 2022.

Rental Fee: AED 396/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 1,600 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

In the case of an existing connection, customer should have a fiber-based Optical Network Terminal (ONT) on site.

Plan Benefits:32 Cams (Dome or Bullet), 16x2 Channel NVR, 24TB hard disk, 45 days local storage, 7 days cloud storage . Plus inclusive of a Video Management System hosted in a certified Etisalat Data Center with H265 Support along with remote playback, alarm and notification scheduling. Comprehensive access to Video Analytics of People Count + Heat-Map.

3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Existing Internet Bundles from Business Edge Customers with internet speeds that can accommodate their CCTV plan can avail the first 3 months absolutely free. This means, they will only be invoiced from the fourth month onwards.

- A minimum of 640Mbps Internet Speed is required to be eligible for this plan.

This offer is valid until August 2022.

Rental Fee: AED 792/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 3,200 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

In the case of an existing connection, customer should have a fiber-based Optical Network Terminal (ONT) on site.

VSAAS Add-ons

Customize your VSAAS package by choosing a range of add-ons along with your base packages.

Storage add-on Camera add-on Analytics add-on

Storage add-on

VSAAS Cloud Storage add-on charges

Packages	30 days	60 days	90 days
4 camera package	AED 156 /month	AED 252 /month	AED 376 /month
8 camera package	AED 312 /month	AED 504 /month	AED 752 /month
16 camera package	AED 624 /month	AED 1,008 /month	AED 1,505 /month
32 camera package	AED 1,248 /month	AED 2,016 /month	AED 3,008 /month

Camera add-on

Camera add-ons are only available with the 2 camera package.

Charges (AED)
Monthly rental	AED 39 per month
Installation OTC	AED 100 per camera (one time charge)

Analytics add-on

Each analytic report add-on is for AED 49/month.

Video Analytics	People Count
Heat Maps	Demographics
Queue Management	Line Crossing - Detection
Stop in the area	Object Appearance the area
Object Disappearance in the area	Loitering
Unattended Object	Multiple Object Detection
Social Distancing

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3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Customers that require a dedicated connection in addition to their CCTV plan can avail the first 3 months of their device rental for free, and only pay for the connectivity charges as per the following:

2 Camera Package @ AED 209/month with Connectivity Charges being AED 140/month and Device Rental being AED 69/month.
- Customers will be provided 16Mbps Internet Speed for Upload only.

After the commencement of first three months, the monthly charges would be invoiced as per the full amount based on selected package until the end of the contract.
This offer is valid until August 2022.

Rental Fee: AED 209/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 200 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

A broad selection of high-definition cameras are also available as add-ons for customers to pick from.

Dome - Fixed Lens 4MP Built-in Audio with Dark Fighter at AED 22.70 extra
Bullet - Fixed Lens 4MP Built-in Audio with Dark Fighter at AED 22.70 extra
Dome - Veri Focal Lens 4MP True WDR Indoor Built-in Audio at AED 20.70 extra
Dome - Fixed Lens 2MP Built-in Audio with Dark Fighter at AED 4.70 extra
Dome - PTZ Fixed Lens 2MP Built-in Audio at AED 60.70 extra
Bullet - Fixed Lens 4MP Wall-Mount Built-in Audio at AED 24.70 extra
Bullet - Veri Focal Lens 4MP Outdoor at AED 18 extra
Bullet - Veri Focal Lens 2MP True WDR at AED 84.70 extra

*Additional camera as an add-on is available only on 2 camera package

3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Customers that require a dedicated connection in addition to their CCTV plan can avail the first 3 months of their device rental for free, and only pay for the connectivity charges as per the following:

4 Camera Package @ AED 250/month with Connectivity Charges being AED 151/month and Device Rental being AED 99/month.
- Customers will be provided 16Mbps Internet Speed for Upload only.

After the commencement of first three months, the monthly charges would be invoiced as per the full amount based on selected package until the end of the contract.
This offer is valid until August 2022.

Rental Fee: AED 250/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 400 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

The VSaaS Service requires that Customer must have at-least any one of the following base services to avail the VsaaS service: BusinessSuper, BusinessSuper Plus, Internet Bundles from Business Edge, Business Quick Start (BusinessSuper + Voice)

In cases of contract breach with early termination after the first 12 months, exit fees will be applied as per the following: Exit Charges for VSaaS Contract=3 x monthly rate subscription of VSaaS package

3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Customers that require a dedicated connection in addition to their CCTV plan can avail the first 3 months of their device rental for free, and only pay for the connectivity charges as per the following:

8 Camera Package @ AED 399/month with Connectivity Charges being AED 198/month and Device Rental being AED 201/month.
- Customers will be provided 16Mbps Internet Speed for Upload only.

After the commencement of first three months, the monthly charges would be invoiced as per the full amount based on selected package until the end of the contract.
This offer is valid until August 2022.

Rental Fee: AED 399/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 800 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Customers that require a dedicated connection in addition to their CCTV plan can avail the first 3 months of their device rental for free, and only pay for the connectivity charges as per the following:

16 Camera Package @ AED 649/month with Connectivity Charges being AED 253/month and Device Rental being AED 396/month.
- Customers will be provided 16Mbps Internet Speed for Upload only.

After the commencement of first three months, the monthly charges would be invoiced as per the full amount based on selected package until the end of the contract.
This offer is valid until August 2022.

Rental Fee: AED 649/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 1,600 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

3 Months Device Free Offer - Terms & Conditions:

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Customers that require a dedicated connection in addition to their CCTV plan can avail the first 3 months of their device rental for free, and only pay for the connectivity charges as per the following:

32 Camera Package @ AED 1199/month with Connectivity Charges being AED 407/month and Device Rental being AED 792/month.
- Customers will be provided 16Mbps Internet Speed for Upload only.

After the commencement of first three months, the monthly charges would be invoiced as per the full amount based on selected package until the end of the contract.
This offer is valid until August 2022.

Rental Fee: AED 1199/month
Billing Frequency: Monthly
Contract Period: 36 Months
All prices shown are excluding of 5% VAT charge.
A one-time installation fee of AED 3,200 is applicable.

Customer has the flexibility to select any combination of camera types preferred based on their business requirements, in this package.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

VSAAS Add-ons

Customize your VSAAS package by choosing a range of add-ons along with your base packages.

Storage add-on Camera add-on Analytics add-on

Storage add-on

VSAAS Cloud Storage add-on charges

Packages	30 days	60 days	90 days
4 camera package	AED 156 /month	AED 252 /month	AED 376 /month
8 camera package	AED 312 /month	AED 504 /month	AED 752 /month
16 camera package	AED 624 /month	AED 1,008 /month	AED 1,505 /month
32 camera package	AED 1,248 /month	AED 2,016 /month	AED 3,008 /month

Camera add-on

Camera add-ons are only available with the 2 camera package.

Charges (AED)
Monthly rental	AED 39 per month
Installation OTC	AED 100 per camera (one time charge)

Analytics add-on

Each analytic report add-on is for AED 49/month.

Video Analytics	People Count
Heat Maps	Demographics
Queue Management	Line Crossing - Detection
Stop in the area	Object Appearance the area
Object Disappearance in the area	Loitering
Unattended Object	Multiple Object Detection
Social Distancing

Important to Know

About Etisalat Video Surveillance as a Service (VSAAS)

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Documents required to apply:

Valid Copy of Trade License
Power of Attorney of the signatory
Passport Copy with valid UAE Visa of individual, as authorised by company
Emirates ID copy of individual, as authorised by company
Tenancy contract
Letter of Authority
Establishment Card
Cease Form & existing non-Etisalat Bill in case of migration from a different provider.

Billing Frequency: Monthly
Minimum Term: 36 Months
All prices shown are excluding of 5% VAT charge,

Etisalat VSaaS Service is a managed CCTV service providing surveillance solution packages to customers. The packages include hardware (cameras and network video recorders or NVRs), software (Video Management Solution with cloud storage) for remote viewing on customer mobile devices).

This offer is exclusively applicable for new VSaaS subscriptions only.
A VSaaS subscription is for the duration of 36 months.
Existing Internet Bundles from Business Edge Customers with internet speeds that can accommodate their CCTV plan can avail the first 3 months absolutely free. This means, they will only be invoiced from the fourth month onwards.
Customers that require a dedicated internet connection in addition to their CCTV plan can avail the first 3 months of their device rental for free, and only pay for the connectivity charges as per the following:

Package	Connectivity Charges	Waiver Amount For First Three Months
2 Camera Package @AED209/month	AED 140/month	AED 69/month
4 Camera Package @AED250/month	AED 151month	AED 99/month
8 Camera Package @AED399/month	AED 198/month	AED 201/month
16 Camera Package @AED649/month	AED 253/month	AED 396/month
32 Camera Package @AED1199/month	AED 407/month	AED 792/month

After the commencement of first three months, the monthly charges would be invoiced as per the full amount based on selected package until the end of the contract.
In case of contract termination i.e. early exit, customers are liable to pay 3 months of their full monthly fee based on the plan selected.
This offer is valid until August 2022.

Free tampering events being Position Change, Quality Loss, Image Noise Detection, Blurred Image Detection and Compression Artifacts Detection are included in all base plans. 24/7 technical support included.

Customer has the option to subscribe to one, multiple or all add-ons available for cloud storage and analytics.

Customer will be given a password protected access with single sign on to login into Etisalat Business Online Portal or Etisalat Business App.

The VSAAS Service information made available to Customer may, depending on the Service Packages and would include:

Live View Per Camera /Site.
Recordings Per Camera /Site.
Analytics Reports

Customer can access, copy or remove videos directly through local storage. USB port is provided in NVR for these operations.
The VSaaS Service requires that customer must have at least any one of the following base services to avail the VsaaS service.

Business Super
Business Super Plus
Internet Bundle from Business Edge
Business Quick Start (Business Super + Voice)

In the case of an existing connection, customer should have a fiber-based Optical Network Terminal (ONT) on site.

INSTALLATION
Building and layout diagrams should be provided by the customer in advance of installation. For External / Internal Shifting: The customer shall not be permitted to move the location of any of the equipment at the customer site used to deliver the VSaaS service, unless such move is needed in accordance with the provisions of this section or otherwise the prior written consent of Etisalat is obtained.

EXTERNAL SHIFTING
The customer may only move the equipment for the VSaaS service to a different site where the base internet services procured by the customer from Etisalat are also moved to a new customer site. Customer will be charged an additional one-time charge (OTC) on the base product, which includes OTC for external shifting of the VSaaS Service per site.

INTERNAL SHIFTING
Relocating Etisalat Equipment for the VSaaS Service within the existing customer site in which this is permitted. Customer will be charged an additional OTC for internal shifting per customer site, regardless of the number of cameras, as detailed in the Service Application Form.

Application form of Video Surveillance as a Service

In cases of contract breach with early termination in the first 12 months, exit fees will be applied as per the following: remaining number of months of contract × monthly rate subscription of VSaaS package.

In cases of contract breach with early termination after the first 12 months, exit fees will be applied as per the following: Exit Charges for VSaaS Contract=3 × monthly rate subscription of VSaaS package

Penalty Free Service:
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.

Frequently Asked Questions

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Q. What is VSAAS?

A. VSAAS is Etisalat’s complete security solution for businesses - comprising CCTV cameras, recording equipment, data storage and analytical software.

Q. Are there any Etisalat services I need to be subscribed to before subscribing to VSAAS?

A. Yes, at least one of the following services: Business Quick Start, Internet Bundle from Business Edge, Business Super or Business Edge.

Q. How will I be charged for VSAAS?

A. VSAAS incurs a one-time charge for installation and cabling. Subsequent to installation, payment is structured as a fixed monthly recurring charge for the duration of your contract period. No hidden fees. No extra costs.

Q. Can I customise my VSAAS package?

A. Absolutely. Once you have chosen your base package you can add any (or all) of the following: extra cameras, storage, network video recorders, analytics. We want you to be able to build the VSAAS package that suits your business.

Q. Is the Cloud/Data Centre within the UAE?

A. It is indeed. Etisalat’s hosting facilities are situated in Abu Dhabi.

Q. What analytics come as part of my base package?

A. For every four CCTV cameras in your chosen package, you will get one “People Counting” and one “Heat Map” included.

Q. Are there any extra licensing costs?

A. Nope. Your monthly recurring charge is inclusive of all licensing costs.

Q. What is the hardware warranty period?

A. The hardware warranty period is three years.

Q. What is the contract duration?

A. The contract duration is three years.

Q. Who will own the equipment?

A. After the contractual period, the customer owns all the equipment.

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Video Surveillance from Business Edge

Enjoy The First 3 Months Of Your Device Rental Free!