Why do I need to submit updated documents to e&?

As part of ongoing internal record maintenance and update of activities, e& requires updated documents from all customers in order to serve them better by granting access to digital self-service channels and establishing contact with authorized people only in an organization if required.

What happens after the updated documents are submitted?

Upon submission, e& will create an authorization profile for each customer, and that authorized person will then become the primary contact for any transactional activity with e&.

Where can I contact e& to get more information on this process?

Customers can get more information by sending an email at customerfirst@etisalat.ae for any clarifications required.

Why did I get notified by an SMS or email to submit my latest documents to e&?

We have noticed that your latest documents are not updated in our system, and there is no assigned authorized person profile for your company. As part of the ongoing collection of the latest documents of customers, we require these to be submitted.

Which documents would I need to submit to e& if I am the owner of the company and authorized person too? Alternatively, which documents are required if I am not the owner?

If you are the owner of the company along with being the authorized person, e& would still need your documents to be updated. While LOA might not be needed, your Trade License, Establishment Card and EID in original are still required to be presented at e& counters for information update. For non-owners of the company who are designated to be the authorized person would need to carry all 4 original documents.

Do I need to take original documents and the copies with the company stamp?

Yes, you would need to carry stamped copies along with the original documents.

I have already submitted my latest documents to e& recently but have gotten an SMS or email to submit them again.

In case you have already submitted your documents, we request you to kindly ignore these reminders.