5% VAT excluded
Try our regional TV packs FREE for 3 months then select your first pack for just AED 10 a month! Additional packs will cost AED 40 per month. One Pack is included in eLife 5G and 10G plans. Free trial is valid once per customer and cannot be reused.
1. Basic Exit Charge
a) If you cancel your service or downgrade to a plan with no exit charge before the end of the minimum term an equivalent of one Monthly Recurring Charge (MRC) or AED 1,000 whichever is lower is applicable.
b) If you downgrade to a new plan that has exit charge, and the new plan’s MRC is lower than old one, then either i) the difference between the old MRC and the new MRC or ii) the outcome of the formula (AED 1000 – new MRC), whichever product is lower between i) or ii) shall apply.
2. Devices
If you break device agreement periods, prorated device exit charges for the remaining period will be applicable.
3. Total Exit Charges are Basic Exit Charge + (Device Retail Price / Device Agreement Period in months) x (Device Agreement Period in months - (1+ monthly payments already made by you for devices under the device agreement)).
4. The Device Exit Charge is dependent on the retail price of the device which can be any or all of the following:
a) 4K TV Box: AED 480/ AED 720
b) Router: AED 240/AED 540/AED 960
c) Home Phone: AED 120
d) Gaming Controller: AED 120
1. If you wish to use your own router, that’s fine. Please ensure your router is capable of delivering the speeds you subscribed to. All Etisalat routers that are supplied during your installation are rated to work at your subscribed speeds and have remote support capabilities.
2. However if you face issues with your non-Etisalat supplied router, we may be unable to remotely assist you and you may need to pay for a technician visit if the fault is deemed to not be with Etisalat’s network.
3. If you use your own router then the router that is supplied during your installation is not chargeable if you terminate your contract early. All other applicable early terminate penalties apply.
Maximize Your Home Internet Speed with Easy-to-Follow Tips
Get the most out of your eLife home Internet! There are some simple tips you can follow to boost and maximize your speed and experience. We’ve made a simple short video showing you all you need to know!
Watch it here and get incredible speed test results
FREE speed boost up to 1G
The speed upgrade is absolutely free in our limited-time promotion.
Free speed boost is a limited time promotion only. The speed will revert to the plan’s original speed post validity period.
Free installation ( Online exclusive)
1. Only new subscribers of eLife Ultra 24 months commitment plans are eligible for the offer.
2. Installation fee waiver is applicable in the same month of subscription.
3. This offer is available only via Etisalat website and My Etisalat UAE mobile App.
4. All other eLife Ultra plan terms and conditions will be applicable.
The 24-month commitment bundle gives a discount of AED 25/month. The no-commitment option does not provide this discount and provides you with flexibility.
Once your 24-month commitment period ends, you will be automatically moved to the monthly-commitment option at the same price. There will be no change to your benefits.
Any remaining device charges are the only applicable cancellation charges for you.
Get the most out of your eLife home Internet! There are some simple tips you can follow to boost and maximize your speed and experience. We’ve made a simple short video showing you all you need to know!
Watch it here and get incredible speed test results.
To measure your Home Internet speed accurately, ensure the device you're testing with is connected on 5Ghz Wi-Fi or using an Ethernet cable using Ookla Speedtest application or their website www.speedtest.net
To activate Anghami and Amazon Prime, please follow the below steps:
Step 1: Download My Etisalat UAE app and log in with your eLife account number
Step 2: At the top of the homepage make sure the correct account is selected that has the benefit you want to activate
Step 3: On the homepage click on “Manage” next to your plan details
Step 4: On the next page, scroll down and click on the “Addons” section
Step 5: Here you can select and activate the included subscriptions
Starzplay is already activated and available in your TV box.
For Smiles benefits: just download the Smiles app from your app store and log in with your eLife account number (you will get a code on your registered mobile number or email). Once enrolled you can start ordering and you will automatically get free delivery. If you’re an existing Smiles customer, log in to Smiles with your eLife number and the benefit will be automatically applied.
Yes, our Ultimate World Calling Plan gives you 2000 minutes to talk to your friends and family in 54 countries from your home phone starting from AED 100. For details about the plans and to subscribe, click here.
The calls from your home landline to mobile phone are charged at AED 0.32 /minute (VAT 5% included). For detailed call charges, please visit.
FREE AED 200 Smiles voucher
Exclusively for eLife & Home Move customers, this special offer provides up to AED 200 off on 4 bookings at Smiles Home Services, with AED 50 off on each booking. Redeem the voucher for a diverse selection of 30+ home services on Smiles app, including options such as cleaning, salon & spa, maintenance, and more.
All new eLife customers and eLife shifting (Home Move) customers will receive an SMS from Smiles with a promo code worth AED 200, which can be redeemed on Smiles Home Services.
Steps to redeem your AED 200 Smiles voucher:
1. Click the Home Services tab on Smiles app homepage
2. Select the service of choice, set appointment and location
3. Proceed to the checkout page then click Apply Voucher and enter the promo code received via SMS
4. Once code is applied, the discount amount of AED 50 will be displayed on the checkout page
5. Click "Book Now" to complete the booking