Home Wireless Support

Home Wireless service is designed to offer you instant Internet at your home. It’s a limited mobility service and will work at your home location only.

On subscription of the service, we will provide you Data only SIM card. You need to insert your Home Wireless data SIM in any data enabled smart device of your choice at your home. Once it is activated, your home location will be linked to your Home Internet SIM Card and will only work at that location.

If you decide to change your home location, you may call 101 to unlock it and we will update your new home location.

In case you decide to cancel your service before the Minimum Term, you’ll be charged:
- One monthly recurring charge

The promotional monthly price of AED 199 will be for 12 months only. After that, it will be AED 299.

We will relocate you free of charge for the first time. After that, you’ll be charged AED 100 for each relocation request.

Yes, you can. However, multiple devices sharing your internet connection can reduce your internet speed.

You will enjoy the best available speed at your location.

With STARZPLAY, you can watch the best TV content in the region for 12 months on the STARZPLAY app without any additional cost.

Once you subscribe to Home Wireless, you will receive an email with the STARZPLAY Voucher, which you can redeem on STARZPLAY app, and will be valid for 12 months from the STARZPLAY Voucher redemption.

Home Wireless Internet service is designed to offer you instant Internet at your home location only. You can enjoy a high speed internet with premium TV content for 24 months with a 5G Plug n play Router.

On subscription of the service, we will provide you Postpaid Data only SIM card. You need to insert it in any data enabled smart device or the optional 5G Router which is included in your plan. Your home location is activated with the first usage and it will be locked to this location.

If you decide to change your home location, you may call 101 to unlock it and we will update your new home location

In the event that the Customer elects to cancel the home wireless 5G plan within 14 days there is no penalty (device charges: 5G Router AED1,332.38) if the router is returned to etisalat by e& with all accessories and documentation in the original packaging. The Customer can return the 5G router, as the case may be, including all accessories to etisalat by e& by calling “101” or “800101” to request etisalat by e& agents to collect the Router.

The promotional monthly price  of AED299 will be for 24 months only. After that, it will be AED 399.

We will relocate you free of charge for the first time. After that, you’ll be charged AED 100 for each relocation request.

Yes, you can. However, multiple devices sharing your internet connection can reduce your internet speed.

With STARZPLAY, you can watch the best TV content in the region for 24 months on the STARZPLAY app without any additional cost.

Once you subscribe to Etisalat Home Wireless Internet, you will receive an email with the STARZPLAY Voucher, which you can redeem on STARZPLAY app, and will be valid for 24 months from the  STARZPLAY Voucher redemption.

If at any time the Customer cannot be connected to a 5G network, the Customer will be automatically connected to a 4G network.

For a superior mobile connectivity, the 5G Router needs to be placed near the home windows in order to get the strongest 5G Signal from our mobile towers.

In case you are not connected to the 5G service you will automatically connected to the 4G with the same benefits.

You may call OPPO Customer Care number on 8000320677 or go to an OPPO Service Center. Please see the address listed below:

 OPPO Self-operated Service Center
   
 City
 Name  Address
 Dubai
 Onyx Tower OPPO Service Center  Room 801, Onyx Tower 1, Dubai Internet City, The Greens, Dubai +97143938801
 Ajman
 Ajman OPPO Service Center
 Shop No.2, Ground Floor, Diwan Tower C, Al Nakheel 2 C, Ajman 066545821
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