Scams and Frauds

Learn how to protect your personal information and identify scams.

How to protect yourself against scams and frauds

Here are six general rules to remember

Secure your bank information

Don’t share your banking details with anyone. If you are a victim of a financial scam, complain to your bank immediately before contacting us.

Our verification methods

We will only verify you through an OTP or a security PIN.

Use verified payment channels

Make Etisalat payments only through verified channels. We will never ask you to make any payment to a personal bank account.

Don’t pay money for gifts

We will never ask you for money for gifts or promotions.

Don't share your OTP with anyone

Don't give an OTP to someone for a request you did not initiate.

Don't click or download links instantly

Don't click or download vicious files without verifying they are safe.

Top 4 channels used by fraudsters

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Email

Email sender name, email format, suspicious links are few of the key signs to identify fraudulent emails.

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Voice Calls

Missed calls from unknown international numbers, being asked for your banking details are few of the key signs to identify fraudulent calls.

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WhatsApp & Social Media

Looking for the green tick, being asked for your banking details, suspicious links are few of the key signs to identify fraudulent whatsapp and social message messages.

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SMS

Spelling errors, unknown sender ID, suspicious links are few of the key signs to identify fraudulent SMS.