Moving to a new place?

Transfer your eLife connection to your new home


How to move your eLife service

  • Share the address of your new residence
  • Select your move-out date to disconnect the services
  • Pick a preferred date for a technician to install eLife at your new home
  • Submit your request 
Want a hassle-free moving process?

Moving can be hectic, so let us relieve you from one of the hardest tasks when changing your home.

Important to know

Please take your wireless router, set-top box, and their cables to your new location as our technician will require these to install your eLife connection.

Popular Questions

It’s the date that you will move out of your old home. All services will be disconnected starting from that date.

It’s the date that you will move into your new home. Our technician will install our services on this date at the new location.

Make sure to take your home telephone, wireless router (Wi-Fi), TV decoder (set-top box) and their cables to your new home. 

Leave the ONT device as it’s related to the building.

You can find the Etisalat ID (EID) in the entrance or telephone room of your building.

A Makani number is a unique identifier for each building. You can find this at the entrance of your building.

You will be charged AED 150 (5% VAT excluded) for standard installation. 

No, the charges will be added to your next bill(s).

No, you just need to make sure that your account is active and has no pending requests.