Home Wireless Advance
You can use the SIM in our 4G Plug-n-Play Router or any other smart mobile device. The 4G router is optional.

Home Wireless Premium
The 5G router is included in your subscription.

Home Wireless Advance

1. Monthly Payments
   The Service is offered at the promotional price of AED 199/month (5% VAT excluded) for 12 months only (Minimum Term). After that, it will be AED 299/month (undiscounted price).
2. Fair Usage Policy
   New Customers
   New Customers acknowledge that the Service is subject to a ‘Fair Use Policy’ (“FUP”) after the expiry of the Minimum Term and the following restrictions and/or limitations in respect of the use of the Service and any add-on services shall apply: Etisalat reserves the right to control the speed of the Service to 1Mbps on either of the plans if the Customer exceeds 5TB of data usage in a month.
   
   Existing Customers
   For existing Home Wireless Advance plan Customers (formerly Home Wireless 4G plan), after the promotion period the FUP as applicable prior to the promotion period shall apply i.e. by controlling the speed to 1Mbps in case the Customer exceeds 300 GB of data usage in a month. For existing Home Wireless Premium Customers (formerly Home Wireless Premium plan) after the Promotion Period, the FUP as applicable prior to the Promotion shall apply i.e. by controlling the speed to 1Mbps in case the Customer exceeds 1000 GB of data usage in a month.
3. Ending your contract
   Where the Customer has selected a Service plan with a Minimum Term and terminates the Service before the expiry of this Minimum Term, the Customer shall pay an early termination charge, which shall amount to AED 1,000 or one undiscounted monthly rental charge, which amounts to AED 299 for the Advance subscription plan and AED 399 for the Premium subscription plan, of the current Service plan (whichever is the lower) and shall pay for the 4G or 5G Router as per the following calculation:
   • (Rp / Ct ) x ( Ct – ( 1 + T) )
   • Rp = the retail price of the device(s);
   • Ct = the number of months in the minimum term of the contract; and
   • T = the number of months the subscriber has served in the contract.
4. Customer Home Location
   Customers can relocate the SIM card once in a single month with no extra charge by calling 101 (subsequent moves will be charged AED 100 per instance).
5. Multi-Sim:
   Multi-sim is not allowed for this service
6. Penalty-Free Service Cancellation Period:
   Customer may, subject to certain conditions being met, cancel the home wireless Advance plan within 3 days in case that the Customer opted out from receiving a router, the home wireless Advance plan within 7 days in case the Customer opted in to receive a router, the home wireless Premium plan within 14 days and etisalat by e& will waive the exit charges and/or equipment charges as applicable. The router is to be returned to etisalat by e& with all accessories and documentation in the original packaging. The Customer can return the 4G or 5G router, as the case may be, by calling 101 or 800 101 to request etisalat by e& agents to collect the router.
7. Disclaimer:
   Etisalat by e& will do its best to deliver the Data SIM and/or 4G Router for the Home Wireless service within 24 Hours from ordering online (Web/The Etisalat UAE App).
   In very rare conditions, delay might occur due to official holidays, weekends and weather conditions. In such case the delivery will be scheduled on the next available slot on priority”.
8. Please note that Etisalat Home Wireless is an automated activation and does not require any complex installations from either Etisalat or the customer.

Home Wireless Premium

1. Monthly Payments
   The Service is offered at the promotional monthly price of AED 299 (VAT exclusive) for 24 months only (Minimum Term). After that, it will be AED 399 per month (undiscounted price).
2. Fair Usage Policy
   New Customers
   New Customers acknowledge that the Service is subject to a ‘Fair Use Policy’ (“FUP”) after the expiry of the Minimum Term and the following restrictions and/or limitations in respect of the use of the Service and any add-on services shall apply: Etisalat reserves the right to control the speed of the Service to 1Mbps on either of the plans if the Customer exceeds 5TB of data usage in a month.
   
   Existing Customers
   For existing Home Wireless Premium plan Customers (formerly Home Wireless 5G plan), after the promotion period the FUP as applicable prior to the promotion period shall apply i.e. by controlling the speed to 1Mbps in case the Customer exceeds 300 GB of data usage in a month. For existing Home Wireless Premium Customers (formerly Home Wireless 5G Premium) after the Promotion Period, the FUP as applicable prior to the Promotion shall apply i.e. by controlling the speed to 1Mbps in case the Customer exceeds 1000 GB of data usage in a month.
3. Ending your contract
   In case you decide to cancel your contract before the end of its Minimum Term, you'll be charged: One undiscounted monthly recurring charge (AED 399) and for the remaining instalments of Wireless Router (AED 55.50 per month) or in case you decide to cancel your contract after the end of the Minimum Term, you will not be charged an early termination fee.
4. Penalty-Free Service Cancellation Period:
   The Customer may, subject to certain conditions being met, cancel the home wireless Advance plan within 3 days in case that the Customer opted out from receiving a router, the home wireless Advance plan within 7 days in case the Customer opted in to receive a router, the home wireless Premium plan within 14 days and etisalat by e& will waive the exit charges and/or equipment charges as applicable. The router is to be returned to etisalat by e& with all accessories and documentation in the original packaging. The Customer can return the 4G or 5G router, as the case may be, by calling “101” or “800101” to request etisalat by e& agents to collect the router.
5. Customer Home Location
   Customers can relocate the Sim Card one time in a single month with no extra charge by calling 101 (subsequent moves will be charged AED100 per instance).
6. Disclaimer
   Etisalat by e& will do its best to deliver the data SIM and/or 4G/5G Plug-n-Play Router for the Home Wireless service within 24 hours of the online order. In very rare conditions, delays might occur due to official holidays, weekends and weather conditions. In such cases, the delivery will be scheduled on the next available slot on priority.

Please note that Home Wireless is an automated activation and does not require any complex installations from either Etisalat by e& or the customer.