Get in touch with us

We’re available to assist you anytime, anywhere.

Need help? Talk to us in English or Arabic! We are available 24/7.

Chat on our website

Chat on My Etisalat app

Chat on WhatsApp

Topics we can help you with

Manage your accounts

How to change your plan, language or email address, add or delete services, renew your mobile registration, etc.

Get billing and technical support

Find out more about your bill, get technical support, create or track complaints and requests, etc.

Inquire about products and services

Learn more about our products and services including postpaid plans, eLife packages, data, devices and more


Tips & tricks while talking to us

  • Avoid noisy places when calling 101
  • Make sure Etisalat’s WhatsApp account is verified
  • Use simple language
  • Respond to all questions properly
Avoid noisy locations
Keep your queries clear and concise
Avoid providing unnecessary details
Our virtual advisor is easier and quicker than speaking to a human
Ask straight forward questions