Credit Limit

Find out what to do if you exceed your credit limit, how to change it and more.

What is credit limit?

Every postpaid account comes with a credit limit from Etisalat. 

When your total outstanding bill exceeds the credit limit at any point of time, your services will stop.

Your total outstanding bill will include the previous month’s bill, current month’s unbilled charges and any additional charges including app purchases, mParking and Weyak services.

Any changes to your Credit Limit will not affect your Usage Charges Limit.

How to view and change your current credit limit?

Visiting My Etisalat UAE mobile app

To check or decrease your credit limit, visit app.

Download App Now
Dialling *122#

Select 'Credit Limit' from the menu to proceed.

Dial 101

To increase your Credit Limit, raise a request by calling 101.

IMPORTANT

What happens if I exceed my credit limit?

  • * If at any time, your accumulated consumption charges exceed your credit limit, your outgoing services shall be suspended until sufficient funds are paid into the account to bring your accumulated balance below the credit limit;
  • * We will notify you in stages by SMS or other form of electronic communication when your accumulated balance reaches 80%, 90%, 95%, and 100% of your credit limit;
  • * When your account reaches, or exceeds, 100% of your credit limit, outgoing services will be suspended until such time as sufficient funds are paid into the account.
  • * During service interruption, you will still be able to receive calls, and sms messages. You will not be able to make calls, send sms messages, or access data.
  • * You have the right to select a lower credit limit at any time. To select a lower credit limit please use App or USSD

For more information

Refer to clause 16 in our general terms and conditions.

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