Bill payment: Bill payments are dedicated to settle your bills and any extra payment amount cannot be used for extra usage. You can pay your bill using your credit card, Smiles points or your credit balance via Etisalat online services, the My Etisalat UAE app or by dialling *555#.
Credit balance: This balance can be used to make extra usage or purchase saving packs, and it can also be used to make a bill payment. You can top up your credit balance using your credit card, Smiles points or prepaid recharge cards, via Etisalat online services, the My Etisalat UAE app or by dialling *555#.
The monthly bill is not automatically deducted from your credit balance. You need to visit Etisalat online services, log in to the My Etisalat UAE app or dial *555# to pay the bill from your balance. Failing to do so temporarily disconnects the service and your credit balance cannot be used to make calls, send SMSs or access data.
You can simply recharge your credit balance using a prepaid card and use on per-minute basis or select any of the available prepaid add-ons by dialling *555#.
No. Your bill cannot exceed the AED 80. You need to recharge your line with sufficient balance in order to avail the savings pack.
There is a one-time connection fee of AED 80.
After the bill issuance, you have 10 days to settle it. Etisalat will remind you about the payment by sending an SMS, starting from a mini-statement bill, to a warning SMS before disconnecting the service and following the legal collection process.
In the event of missed payment of dues on your mobile Postpaid account, Etisalat would follow different processes to remind you and recover the dues. The process goes through a stepped approach, starting with an initial suspension of video calls, followed by suspension of outgoing voice calls and SMS and, finally, a full suspension of all services (incoming calls, SMS and data communication).
Priority of consumption will be first for the add-on, followed by the basic bundle allowance.