Full Home Wifi

Frequently Asked Questions

What is Full Home Wi-Fi?

Full Home Wi-Fi is a new solution to support customers extend their internet wi-fi coverage across their home, be it villa or apartments. This is superior to the current Home zone service which limits the Wi-Fi extension to a maximum of 3 zones. Full home wi-fi achieves this superiority by using the latest mesh technology to design the network and connect high quality wi-fi access points within customer’s premise. Our field engineers will perform a wi-fi survey using their tool and design the network architecture which delivers optimum results. Customer pays a monthly fee for the service, and we will take care of the rest such as cabling (if needed), and all cost of devices, labor and installation.

Can’t I get full internet coverage using my primary router along with eLife?

The Wi-Fi coverage will be available in the room of the router, and part of the next one. However, this will depend on many factors such as size of the rooms, distance from the main router, the walls construction materials. At times this leads to the requirement of additional access points will be needed in medium and large homes.

Is the solution available only for eLife customers?

The solution is available for all Etisalat Home customer accounts who have an active internet line.

I am currently using the eLife Home Zone service; can I upgrade to Full Home Wi Fi?

Definitely. You can choose to upgrade your Wi-Fi extension service from Home zone to Full Home Wi-Fi by placing an upgrade request in our retail stores or calling up the customer care or with the help of the Mobile App. There will be no exit charges for home zone service, even if you fall within the contract period.

What are the components that will be taken care as part of the service?

We will be providing the routers, cables, sockets, and all accessories, as well as the installation and configuration of all items end to end. The Wi-Fi survey and design of the network plan are also part of the service at no extra cost.

What is the total price for the service?

The Full Home Wi-Fi service will be charged at AED 99 per month (Incl 5% VAT). In case if the customer needs to do a stand-alone wi-fi survey, it costs AED 150 per visit. However, the visit charges will be waived off if the customer proceeds with the subscription.

Is there any exit fee for the service?

This service if offered with 2 years contract. AED 1000 is charged as the exit fee if the customer cease the service within first 2 years of subscription.

What will be the speed of the extended areas beyond the area covered by my primary router?

Internet and Wi-Fi speeds are always usually delivered as per the best effort basis. The speed that is expected across the home will be closer to the speeds of the primary connection.

How large can be the coverage?

There cannot be a direct answer for that since there are numerous variables that affect the coverage including the design, architecture of the home, size of rooms etc. Since the service can support up to a maximum of five devices, it should easily be able to cover large apartments and villas which has up to 6 – 8 bedrooms depending upon the size.

I have my own devices available. Can you use those devices instead of yours in the extra rooms?

It should be noted that the customer devices cannot be used as part of the service. Etisalat will use only Etisalat devices for this service. In addition, the devices that we provide will also enjoy up to 2 years warranty.

I have a superior device as my primary router. Can I continue to use the same primary router while enjoying Full Home Wi-Fi?

We would advice you to use Etisalat specified routers as primary routers to enjoy the full benefits of the full home wi-fi service and its technology. Using customer’s own router as the primary elife router compromises the quality of service from faster remote trouble shooting to the quality of network architecture. However, if the customer still requires to use his own primary router, the request should be shared with our field engineer who would install the remaining Full Home Wi-Fi keeping the customer’s primary router as it is, if feasible.

Once I cancel the service, will you take back the devices, cables and socket?

The ownership of all devices and accessories is with the customer. So the customer can choose to do whatever he would want with the routers, cables etc once service is cancelled.

Can I shift the service from my current place to the next home & what is the charge for that?

Full Home Wi-Fi services can be moved free of cost from his current home to his new location.

Do I need to change the user name and password when I move between different rooms?

In order to enable seamless movement within different rooms, we have ensured that the user name and password for the service will be same as that of the primary connection.

In case I choose to change the primary pack to a very higher speed, will the service be compatible to the new speed / experience?

Absolutely. Coverage and speed of the internet Wi-Fi in your entire home is dependent on the primary connection.

Can you extend the service to the next apartment attached to my apartment or to the next room outside my main villa building?

The Full Home Wi Fi service is a solution for Etisalat’s customers to enhance their Wi-Fi coverage within their homes. It is not possible to extend outside the customer premise where the primary account is based. Cabling cannot be done for the civil structure outside the main building.

What should I / Customer do if I want to subscribe (And unsubscribe) to this service?

Customer can simply call our toll free customer care number at 800101 any time and place the subscription request for Full Home Wi-Fi. Or he can place the request by visiting any of our business centers, Mobile App, portal or through the door to door sales team. It can also be placed and done, if the field engineer is already available at the customer premise for installation or any other service. The un-subscription request can be placed with our customer care, retail stores, Mobile app and Etisalat portal.

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