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Accessibility Statement
Etisalat is committed to making this website accessible to the broadest possible audience, regardless of technology or physical capability.
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Email2SMS
To be able to send Email2SMS messages from your email client you need to configure it to use SMTP authentication. Depending on which email client software you are using, configuration steps may vary. For details on configuring your email client, please follow the steps below. For webmail client at www.etisalat.ae/mymail, no configuration is required.
For MS Outlook
1. From the main toolbar menu, select Tools > Email Accounts
2. Select view or change existing email accounts and click Next
3. Select the name of your EIM Mail account and click Change
4. Under Server information, enter exmail.emirates.net.ae in the Outgoing mail server (SMTP) field, then click on More Settings.
5. Select the Outgoing Server tab, and check the box My outgoing server (SMTP) requires authentication
6. Select Use same settings as my incoming mail server and click OK
7. Click Next, then click Finish.
For Outlook Express
1. From the main toolbar menu select Tools > Accounts
2. Under the Mail tab, select your EIM Mail account and click Properties
3. Select the Servers tab and change the Outgoing Mail (SMTP) field to exmail.emirates.net.ae
4. Check the box My server requires authentication and click on Settings
5. Select Use same settings as my incoming mail server
6. Click OK and then Close
When using the Internet Explorer web browser and the etisalat web mail to send Email2SMS messages, please make sure that you are composing your message in text mode and not HTML, in order to make sure that the body of your messages are being received.
To be able to send both Arabic and English Email2SMS messages using etisalat webmail, please make sure that you have set your preferred language in your webmail settings to Arabic.
In the event that your Email2SMS message exceeds the maximum number of characters allowed (560 characters for English and 280 characters for Arabic), the message will be truncated to the maximum number of characters allowed before delivery to its intended recipients.
Currently, SMS supports only text. If you attach an image to your Email2SMS message, the attachment will be discarded and only the text portion of your message gets delivered.
Since SMS comprises of only static text, there is absolutely no risk of viruses being transferred to mobile phones as a result of using the service. In addition, this service does not support attachments, thus reducing any potential threats.
Yes. To reply to an Email2SMS message from your mobile phone:
1. Enter the sender's e-mail address in the Message field followed by a space
2. Between brackets, enter the subject of the message followed by a space
3. Add your message text with a maximum of 160 characters (including the e-mail address and subject)
4. In the Number field, key in 1234 and press Send
No. The full mobile number format (i.e. + ) is only needed when you are sending an Email2SMS to international mobile phone numbers. When sending an Email2SMS to a UAE mobile phone number, all you need is to address your Email2SMS to a local mobile phone number represented by the Operator code and the mobile number only.
Similar to sending an email to multiple recipients, simply insert the recipients' mobile numbers, separated by semi-colons (e.g. mobilenumber1@email2sms.ae; mobilenumber2@email2sms.ae etc.) in the 'To:' field of your email client and click on 'Send' key.
If your email client is configured to use Unicode (UTF-8) as the default encoding mechanism, the number of characters per SMS will be limited to only 70, as in the case when sending Arabic Email2SMS messages. To solve this problem, simply configure your email client to use a different encoding mechanism (e.g. US ASCII, or European ISO) after which you should be able to send a higher number of characters (up to 140) per SMS provided that it is written using Latin characters set. You can also use etisalat webmail (www.etisalat.ae/mymail) which by default supports sending an SMS up to 140 characters.