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Your email password is the password you use to retrieve your emails using the Etisalat web mail client or your own email client. This password is given at the time of subscription to the service and can be changed at any time through the Etisalat web mail interface. For any further clarification, please contact Etisalat Contact Center by dialling 101, 24 hours a day, 7 days a week.

To change your email address you will need to change the user id of your Etisalat Internet access account. To do so you will have to submit an application for change of Internet user id by visiting our nearest Etisalat Business / Service center and paying the applicable charges.

To free some space, you can delete any unwanted messages. At any time, you can also apply for extra storage space for your mailbox to increase its capacity, by visiting http://www.etisalat.ae/mail.

Yes. Etisalat Internet Mail service allows residential / individual customers to have more than one email account. If you are a business / corporate customer you can apply to the Virtual Email service where you can have your email at your company domain (e.g. employeename1@companydomain)

Your email password is the password you use to retrieve your emails using the Etisalat web mail client or your own email client. This password is given at the time of subscription to the service and can be changed at any time through the Etisalat web mail interface. For any further clarification, please contact Etisalat Contact Center by dialling 101, 24 hours a day, 7 days a week.

The default email storage space of your mailbox is 50Mb. The system will automatically notify you by an email as soon as 80% of your mailbox capacity is reached. This email is intended to give you a warning prior to your mailbox reaching its full capacity. Try to free some space by deleting some of the emails stored, or apply for an upgrade to your email storage quota. For further details on upgrading your storage quota, please visit our website at www.etisalat.ae/mail

To free some space, you can delete any unwanted messages. At any time, you can also apply for extra storage space for your mailbox to increase its capacity, by visiting http://www.etisalat.ae/mail.

(WM)The 'External Mail' option provides you with a facility to access your other email accounts hosted on mail servers other than the Etisalat mail server, configured to use the POP3 protocol. If your account is hosted on any such server then those messages can be downloaded and viewed through the Etisalat web mail.

You have two options:

1. Using POP3 you can configure your email client to 'Leave messages on server'. OR
2. Using IMAP you can view your messages directly on the server without the need for downloading them.

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POP3 (Post Office Protocol 3) is a standard client/server protocol for receiving and storing emails through an Internet server.
These emails can be periodically checked and downloaded by you or your client email receiver. An alternative protocol is Internet Message Access Protocol (IMAP). With IMAP, you can view your emails at the server as though it was on your client computer.
An email message deleted locally will still be on the server. POP can be thought of as a "store-and-forward" service while IMAP can be thought of as a remote file server.
POP and IMAP deal with the receiving of email and are not to be confused with the Simple Mail Transfer Protocol (SMTP), a protocol for transferring email across the Internet.
You send email with SMTP and a mail handler receives it on your recipient's behalf. Then the mail is read using POP or IMAP.

Yes. To configure a new account:

1. Open Outlook Express, click on Tools Accounts and select Mail
2. Click on the Add button and choose the Mail option
3. Follow instructions to configure the new email account with these settings
Incoming mail server: mail.emirates.net.ae , Outgoing mail server:
mail.emirates.net.ae, User id: .

You have two options:
1. Using POP3 you can configure your email client to 'Leave messages on server' OR
2. Using IMAP you can view your messages directly on the server without the need for downloading them

Please check the following and if you are still not able to receive emails, please call our Customer Care representative by dialing 101.

1. Verify that you are entering the correct email password, and that the email client is configured as follows: Incoming mail server: mail.emirates.net.ae, user id:
2. Check your email forwarding settings from within the web mail interface and make sure that forwarding is not configured
3. Check your email storage quota. If it has been completely used up, try to free some space by deleting some of the emails stored, or apply for an upgrade to your email storage quota. For further details on upgrading your storage quota, please visit our website at www.etisalat.ae/mail.

Please check the following and if you still continue to get these emails, please call our Customer Care representative by dialing 101.

1. Delete all messages to the Trash folder
2. Set your email client settings to permanently remove messages in the Trash folder.

The quota size you are assigned to use covers all the folders you have in your email (inbox, sent items, drafts and trash), so make sure you delete the unnecessary emails every once in a while to avoid quota increase. You can manually delete the unnecessary emails you have in a folder or you can set up your deleting mail option by following these easy steps

1. Log on tohttp://www.etisalat.ae/mymail with your user name and password
2. Click on Profile
3. Select Settings at the top right side of the screen
4. You can see the Deleting Mail option, and you will have two options:
You can either choose "Move deleted message to", which requires you to select a folder from the drop-down list, or you can choose "Mark messages deleted"

To move deleted messages to the Trash folder, click the button next to "Move delete messages to Trash". Setting this option ensures that when messages are erased a backup copy is saved in the trash. This option allows you to select Empty folder on logout, which empties your Trash folder after logging out. If this option is not set, you should periodically delete your Trash for maximum server performance. If you "Mark messages deleted", messages are still active, but marked with an X. When you click Expunge, the messages that are marked for deletion are permanently removed without saving a backup copy

Note: Now with EIM mail service you can apply for more quota by visiting www.etisalat.ae

When you set your mail forwarding option to receive a copy/indication of new messages via GSM or other emails, you have to make sure that your email quota is not exceeding the limit assigned to.

Kindly note that if you exceed the quota, you will only receive the indications you set up your account to receive, however new emails will not be available in your inbox. Also be aware that the quota size you are assigned to use covers all the folders you have in your email (inbox, sent items, drafts and trash), so make sure you delete the unnecessary emails every once in a while to avoid quota increase. Also, you can avail of the Deleting Mail option to assist you better with deleting your trash folder

Please use the following steps to set your Mail Forward option:

1. Log on to www.etisalat.ae/mymail using your user name and password
2. Click on Profile
3. Select Settings at the top right side of the screen
4. Go to Mail Forwarding and type the address where copies of new messages will be forwarded to
5. Click on Save changes to finish the process. (The option to send a copy of every message you receive to a specific email address will be enabled)

Note: You can enter as many email addresses as you want in the box, one line at time.

Please use the following steps to set your Vacation Auto-Responder:

1. Log on to www.etisalat.ae/mymailusing your user name and password
2. Click on Profile
3. Select Vacation Message at the top right side of the screen
4. Enable Vacation Message. Select this box to enable the auto-response mode
5. Vacation Start Date. Specify the date on which to begin sending automatic responses
6. Vacation End Date. Specify the date on which to stop sending automatic responses
7. Interval for reply to repeat senders. Enter the number of days to wait until this message is sent to repeat senders
8. Subject line. Enter the subject of the reply message
9. Response to Internal Senders. This is the message that is sent to senders who are within the same domain as yourself
10. Message text. Enter the text of the reply message
11. Response to External Senders. This is the message that is sent to senders who are not within the same domain as yourself
12. Message text. Enter the text of the reply message

Yes there is. With EIM mail service you can benefit from the Redirect Messages option which allows you to redirect your messages to any address based on a specified condition. To redirect your messages to a specific address, please follow the steps below:

1. Log on to www.etisalat.ae/mymail using your user name and password
2. Click on Profile
3. Select Settings at the top right side of the screen
4. Click on Manage Incoming Messages under Mail Filters
5. Select Set Mail Filter on your left
6. Click on Add
7. Select Redirect Messages From the filter templates pull-down menu
8. Fill in the Redirect Messages template:

- Name. Specify a name for the filter
- If the header line. Select the header line on which to search
- Contains the phrase. Specify the phrase for which to search
- Then redirect the message to the address. Specify an email address where the message will be redirected

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Click here, to access with your existing credential, your email via a different portal, compatible with your browser. Note: Your address book will be automatically copied within 24 hours after your first log-in.

POP3 (Post Office Protocol 3) is a standard protocol for receiving e-mails. POP3 is a client/server protocol in which e-mail is received and held for you by the Internet server. Periodically, you (or your client e-mail receiver) check your mail-box on the server and download any mail.

An alternative protocol is Internet Message Access Protocol (IMAP). With IMAP, you view your e-mail at the server as though it was on your client computer. An e-mail message deleted locally is still on the server. E-mail can be kept on and searched at the server. POP can be thought of as a "store-and-forward" service. IMAP can be thought of as a remote file server.

POP and IMAP deal with the receiving of e-mail and are not to be confused with the Simple Mail Transfer Protocol (SMTP), a protocol for transferring e-mail across the Internet. You send e-mail with SMTP and a mail handler receives it on your recipient's behalf.

Then the mail is read using POP or IMAP

Your email password is the password you use to retrieve your emails using Etisalat web mail client or your own email client. This password is given at the time of subscription to the service and can be changed at any time through the web mail interface.

To Change your email address you will need to change your user ID of your EIM Internet connection account. To do so you will have to submit an application for change of Internet user id by visiting your nearest Etisalat branch. (Fees may apply)

1. Verify that you are entering the correct email password, and that the email client is configured as follows: Incoming Mail server: mail.emirates.net.ae

User ID: username
2. Check your email forwarding settings from within the web mail interface and make sure that forwarding is not configured. 3. Check your email storage quota, if it is completely used then try to free some space by deleting some of the emails stored, or apply for an upgrade to your email storage quota.

1. Make sure of writing your full email address in lowercase letters in the email address field, and that your email client is configured as follows:
Outgoing Mail server: mail.emirates.net.ae

2. Make sure you are sending to a valid email address, any mistake in typing the address can cause this problem

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Etisalat bundles free email(s) with every Dialup and AlShamil Internet connection services. If these free emails accounts are not accessed for more than four consecutive months, Etisalat might automatically deactivate them. This will result in losing any emails stored in any folder including the Inbox folder. Dialup and AlShamil customers will always enjoy the free email account service. Should your account become deactivated, you can activate it again by visiting www.ecompany.ae/mail/reactivate.

etisalat is committed to provide you with the most reliable email service. The ever increasing traffic of electronic mail communication has prompted the formulation of etisalat email Storage and Retention Policy. This is to ensure that you enjoy an increased capacity and functionality of the email service. Messages that are older than 100 days in your Inbox might get removed automatically by the email system. On weekly basis, messages kept in the trash folder that are older than three days might also get removed automatically by the email system

Once you have re-activated your email account successfully, your email password will be reset to be the same as your current Internet Access password

Email spam is unsolicited bulk commercial or junk email sent to a number of users at once. Spam is often used to advertise products or to broadcast some political or social commentary. Spam is considered to be an extremely efficient and cost-effective way to distribute a message form the senders' point of view. To most recipients, spam is just junk e-mail. Spammers typically send a piece of e-mail to a distribution list in the millions, expecting that only a tiny number of readers will respond to their offer.

By January 2004, spam accounted for 60% of the emails world wide. In 2002, time and resources used to deal with spam cost US companies almost $9 billion (source: Ferris Research). Worldwide, spam is expected to cost businesses $30 billion this year, and $113 billion by 2007 (source: Radicati Group). Over 70% of technology professionals believe the spam problem has reached epidemic proportions (source: TrendMicro).

Email users consider Spam annoying because:

- Users did not ask for these type of emails.
- Users find their email boxes full with email that do not concern them which leads them to spend time and money dealing with such issues.
- Email users spend more time on the Internet to download emails that are meaningless to them which costs them stress, time and money.
- Spam usually contains offensive material.

According to Etisalat, Acceptable Use Policy, the following activities are identified as spamming activities: To send unsolicited mass e-mailing (Spamming or bulk junk e-mail) to Internet users be it on EIM email or any other Internet service provider. To post private e-mail message to any newsgroup, forum or mailing list without the explicit approval of that entity.
To post or send e-mail to any person who does not wish to receive it, if a recipient asks to stop receiving e-mail. Accordingly, obtaining the business card or the email address of a customer does not give the automatic right to send spam emails. The customer needs to agree to receive promotional emails in writing for such messages for it not to be considered a spam. In such a case, your spam email need to have a facility to remove the customer from the list should he/she opt to be removed. However, if you are the email administrator of an email domain hosted with EIM, e.g. yourcompany.ae, you have the right to send all type of emails to your domain email accounts about your products and services

Currently at the network level, Etisalat takes the following steps to protect your email from spammers: Throttles email from high-volume sources and Blocks known spammers on an adhoc basis. Provides users with the option to subscribe to use the anti spam filters available as part of the EIM Web mail. Limit the number of recipients for incoming and outgoing messages to 50 email addresses only

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Y Email messages can not contain viruses. However, files that are attached to messages can contain viruses. EIM Mail Service provides free scanning of attachments to all subscribers who get incoming email through the web interface as well as to those who use POP3 through an E-mail client.

When you receive a message with a subject line that reads "EIM removed a virus(es) from this message, it is safe to check the message/attachment(s)" it means that the originator of that E-mail is infected with a virus and the attachment that was sent was effectively a virus. However, with EIM's Anti Virus Service in place it will automatically check the attachment for any known viruses.

If no viruses are found, the file will be downloaded as is. In case an attachment(s) is contaminated by a virus, the EIM Mail Anti Virus Service will remove the virus-contaminated attachment and replace it with a virus-free alert attachment explaining the name of the virus as well as any action(s) taken by the service. The original subject of the message will be modified to alert the recipient that a virus(es) was removed. The new subject line of the message will then look like this: "EIM removed a virus(es) from this message, it is safe to check the message/attachment(s): " and then the original subject is appended. This alert message is only sent to your email account if you opt to receive it. By default, this alert message is not sent to your EIM Mail account."

To provide the most comprehensive protection, viruses will be removed rather than simply cleaned. This is because when a virus is contained in an attachment, it may alter the information in the document before it can reach the anti virus software. This, in turn, can alter the files contents and result in the recipient receiving inaccurate, misleading information without being aware it has been corrupted.

EIM Mail subscribers have the option of disabling the anti virus service should they wish to do so, although this is not recommended by

You may get this message due to different reasons:

1. You may be typing a wrong password. In this case, check your password again and make sure that you are using the correct letter case as the password field is case sensitive. Also note that Iif you have changed your Internet access password from the EIM homepage, this will not change your email password you still need to change it separately.
2. Check the configuration of the email client that you are using and make sure that your account (username) is correct.
3. Check your due bills, your account may be suspended due to non-payment.
4. You may have not accessed your email account for more than 4 months and consequently your account has been de-activated. You can re-activate your account by visiting www.ecompany.ae/mail/reactivate.

If you want to send a message to more than one person, you can easily type all the email addresses of the recipients separated by a comma, in the TO, CC or BCC fields, you can also select more than one address from your email client address book.
Another alternative is to create a group that contains the required addresses and then send the message to that group name.
We have set the limit on the total number of email addresses in the TO, CC, BCC fields per email message to a maximum of 50, to try to fight Spam and limit spammers from misusing our email system.

If you are using the POP3 protocol to retrieve your messages and you have the option 'keep messages on server' set to ON and then you used a different email client or PC to check your email then you will have the same messages downloaded again.
Another reason is that there may be a corrupted email in the mailbox which keeps downloading each time you access your email box. To remove this email, log on to our EIM web mail interface at http://www.etisalat.ae/mymail and delete the corrupted message. To avoid this problem please change the settings for your email client option 'keep messages on server' to OFF.