Service is available in all UAE emirates, at key leisure and business locations. For a complete list of locations please visit our interactive locations map.
Service is available to anyone holding a UAE mobile number and Wi-Fi enabled device.
Only one Wi-Fi session per mobile number is allowed.
No, you will only need to register once.
No, there is no data or time limit. You can use as much internet as you want during the validity of your paid package.
No, there is no data limit, but the free package time is linked with your mobile data package and will give you between 5 and 30 hours of free Wi-Fi, depending on your mobile data package.
If you have multiple mobile data packages during the same month, then your Wi-Fi allowance will accumulate to up to 60 hours in total.
Your unused Wi-Fi allowance will not roll over to the next month. For the free access, a new allowance will be automatically given if you have a valid eligible mobile data package. For the paid access, all you need to do is buy another package and continue enjoying the service.
VOIP, VPN and P2P services are restricted.
We always use the most advanced technologies, so our Wi-Fi access can accommodate traffic up to ultra-fast 300Mbps speeds. However, the end result that you will experience depends on many factors, including the speed of the destination server you are trying to access (ie., the speed of a YouTube page) or limitations of your Wi-Fi chipset in your device.
The device is used only for billing purposes, as login/password can be used on any device with the installed iPass application. Currently iPass app is available for iOS (Apple), Android, PC and Mac devices and not available on BlackBerry.
No, as iPass service is not using mobile data, but only Wi-Fi hotspots – so if your access to Wi-Fi hotspots is over, you cannot login to them anymore, unless you buy a new iPass package. However, you can use your 3G/4G mobile data regardless of his iPass Wi-Fi hotspot access.
Yes, you can.
No, it's simply one free daily pack per user (you need to text “iPass promo” to 1010 to get one free daily pack). All iPass packs are one-time charge based (you need to send an SMS every time your pack has expired), there is no auto-renewal with any of them.
In order to use iPass, you need to download iPass application first (from our website or app stores), and find the hotspot finder in the iPass app. It is a map of all iPass hotspot locations. You can also check locations of hotspots on the iPass website:http://hotspot-finder.ipass.com
With the weekly or monthly bundles, you have full freedom, because mobile data roaming packs give you mobility, but they are limited to 1GB of data and lower speeds, so we recommend you use them for checking websites, emails and social media. Wi-Fi hotspots provide you with unlimited high-speed usage, but limited coverage, so we advise to use them for heavy websites, apps downloads, music, movies or gaming.