The Wi-Fi coverage will be available in the room where the router is and part of the next one. However, this will depend on many factors, such as size of the rooms, distance from the main router, the wall’s construction materials, etc. Therefore, additional access points will be needed in medium and large homes.

The solution is available for all etisalat Home users who have an active account.

We will be providing the routers, cables, sockets and all accessories, as well as the installation and configuration of all items, end to end.
We do not charge anything other than the monthly rental per Wi-Fi Home Zone as part of this service.

The service will be charged AED 29 (5% VAT included) per month per zone. For example, if you opt for 3 zones, the rental will be AED 87 per month for all three zones together. In case you need to conduct a Wi-Fi survey, the cost will be AED 150 per visit. However, the visit charges will be waived off if you take even a single Wi-Fi Home Zone service during the technician’s visit.

This service is offered with a 2-year contract. If you exit the service in the first year, the exit fee will be AED 500 per zone, while if you exit during the second year, the exit fee will be AED 250. However, there will not be any exit fee post 24 months of subscription.

Internet and Wi-Fi speeds are always delivered on a best-effort basis. The speed that is expected within the extended zones will be similar to the speeds of the primary connection.

In case of small to medium-sized rooms, the coverage will be a little over that room. By placing the router intelligently, you can get wider coverage with the least number of extended zones. You can add up to a maximum of three extra zones to your account.

It should be noted that your devices cannot be used as part of the service. Etisalat will use only etisalat devices for this service. In addition, the devices that we provide will also enjoy up to 2 years warranty.

The ownership of all devices and accessories remains with the user once the service is cancelled.

Wi-Fi Home Zone services can be moved free of charge from your current home to your new location.

In order to enable seamless movement between different zones, we have ensured that the username and password for the Wi-Fi Home Zones will be the same as that of the primary connection.

Absolutely. Coverage and speed of the zones are dependent on the primary connection.

The Wi-Fi Home Zone service is a solution for etisalat’s customers to enhance their Wi-Fi coverage within their homes. It is not possible to extend it outside the premises where the primary account is based. Cabling cannot be done for the civil structure outside the main building.

Simply call Customer Care at 800101 to request for the Wi-Fi Home Zone subscription. You can also place the request by visiting any of our Business Centre or etisalat outlets.
It can also be placed and done if the field engineer is already available at your premises for installation or any other service.